Elk Grove Toyota

I had an appointment for an oil change. Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my key Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my keys, arrived at my car, I noticed black marks all over my front bumper. My advisor offered a free car wash, my car was clean but my bumper had black scuff marks all over. I asked one of the employees if they can clean that part off but he replied he couldn’t help me and told me to go ask my advisor. My advisor was no longer at his desk I told him. He then told me to hold on for a bit. I had already buckled my toddler in her car seat so we were just waiting in the car. He comes back and tells me to head over to the major maintenance building and tell them the supervisor melton sent me over to get my car cleaned. No one came out to help, I waited for about 10 minutes. My daughter was getting cranky so I just left and went home and cleaned up after Toyotas mess of a car wash. Elk Grove Toyota is my go-to spot but this experience wasn’t great. More

My best dealership quick service people very helpful and out of all jennet the best out of all jennet the best More

Because your work is very good. Thank you so much. Good luck to everyone and so on. Thank you so much. Good luck to everyone and so on. More

Excellent customer service, friendly advisors, accessible location and clean waiting room. I always enjoy going to Elk Grove Toyota. location and clean waiting room. I always enjoy going to Elk Grove Toyota. More

The service representative moves like pace of a snail. They are definitely not in any hurry. They make you wait and wait. When they walk out they have absolutely zero motivation. They walk extremely slo They are definitely not in any hurry. They make you wait and wait. When they walk out they have absolutely zero motivation. They walk extremely slow as if they have a stomachache. Years ago at the mail service area, the male workers are fast, motivated, eager, and driven willing to assist you and get you in and out. Now the less experience service representative can care less if you wait or leave. They have no incentive and no desire to work fast or work hard. More

They were very helpful and wanted to give us the best service that they possibly could. service that they possibly could. More

Great and quick service. Fair price. Polite and professional staff.Clean facilities. Easy to make appointments. Fair price. Polite and professional staff.Clean facilities. Easy to make appointments. More

I had the most pleasant experience at Elk Grove Toyota. I met their representitive Bill Gann at the door and enjoyed working with him through the entire purchase. Every employee I had contact with was fri I met their representitive Bill Gann at the door and enjoyed working with him through the entire purchase. Every employee I had contact with was friendly, polite and showed concern for my needs and desires. This was truly a comfortable and easy experience and I would gladly refer others to this dealership for their next purchase of a vehicle. I thanks the staff for making my new truck purchase easy and enjoyable. More

Checking in was quick and easy, waiting time was shorter than estimated, progress was reported and checkout was fast, car was washed and waiting. than estimated, progress was reported and checkout was fast, car was washed and waiting. More

Fast service. Explained clearly what needed to be done . Very courteous and helpful . Definitely plan to continue car care with them Explained clearly what needed to be done . Very courteous and helpful . Definitely plan to continue car care with them More