Elk Grove Subaru

Very accommodating, helpful, and super upfront about the whole process. This was my first experience buying a car, so I’m glad I know now what good service looks like! whole process. This was my first experience buying a car, so I’m glad I know now what good service looks like! More

This review is about Marissa Anderson who is absolutely amazing. Back in October 2020 I met Marisa for the first time when she sold me my first Subaru. I absolutely loved Marissa’s customer service her att amazing. Back in October 2020 I met Marisa for the first time when she sold me my first Subaru. I absolutely loved Marissa’s customer service her attentiveness her listening skills are top notch. I came back in February and purchased a cross trek from Marisa and the reason I went back to Elk Grove was because of her. She is so outstanding and I’m super detailed and always make decisions now. So I was driving in on a Saturday morning from LA showed up at the dealership before they were even open so I told her told what I wanted to look at and after I got some coffee and drove over to her office she had every car ready for me to drive I was in a hurry so she made it all happen. I’m sure I threw her Saturday crazy busy day into even more of one but she never acted like it mattered she had all kinds of people she was helping that day But she still managed too make me feel like I was the only person that mattered. Normally that is not the most important thing to me but because four days earlier I had gotten into a car wreck in my Subaru BRZ and the car was totaled. The sales manager, Marisa and Jeremy made me and my husband feel like they cared about us . I am 100% convinced now Subarus are the only car I’m going to be buying in the future Marisa you are the best!!! More

Very professional, attentive and helpful. Met all commitments. Answered all our questions and explained things clearly. Worked well with coworkers. Made our overall experience a pleasure. commitments. Answered all our questions and explained things clearly. Worked well with coworkers. Made our overall experience a pleasure. More

After working with Marissa over several weeks she was able to find us the exact Forester we have been looking for. David got us a great price. able to find us the exact Forester we have been looking for. David got us a great price. More

Dave was helpful and made signing all the papers at the end easy. He took the time to explain everything to me in detail and work with me on my extended warranty. Great job. end easy. He took the time to explain everything to me in detail and work with me on my extended warranty. Great job. More

My experience with Elk Grove Subaru was just awesome. The sales person (Joe Trejo) showed me in the first 30mins more about the Forester than 3 visits with other dealerships. He answered and explain al The sales person (Joe Trejo) showed me in the first 30mins more about the Forester than 3 visits with other dealerships. He answered and explain all my questions, made me feel very comfortable. Wasn't pushy or in a rush. Dave De Leon (Finance Manager) was awesome too. He explained every step simply and understandably. Every question and concern I had he had answers or advice. They both made efforts to get me in the right vehicle. Very happy with my decision and my new car! More

Curtis in internet sales was extremely helpful in helping us decide between the Outback and the Forester. After deciding on the Forester, he explained all the functions and controls inside the vehicle. Jere us decide between the Outback and the Forester. After deciding on the Forester, he explained all the functions and controls inside the vehicle. Jeremy in Finance worked with us to decide the best additional warranty to fit our needs. More

I had an amazing experience with Elk Grove Subaru and Mike Carlson. I returned my leased Forester and leased a new Crosstrek. I was so nervous but he worked hard to put me and my daughter at ease. I abso Mike Carlson. I returned my leased Forester and leased a new Crosstrek. I was so nervous but he worked hard to put me and my daughter at ease. I absolutely recommend Mike Carlson. He's a hard worker and makes sure you get the best deal. More

Elk Grove Suburu was outstanding from our initial contact to closing the purchase of our 2021 Ascent, I initiated contact with them through CarProISA and Mike emailed me the next day. He then called me and a to closing the purchase of our 2021 Ascent, I initiated contact with them through CarProISA and Mike emailed me the next day. He then called me and asked when I wanted to meet him and look at options and mailed me the next day confirming the appointment and responded to my request to look at an Outback and a Ascent. He subsequently called to inform me that they did not have the specific vehicle with the options requested, but that he could possibly get a vehicle from another dealer that met my request. He would contact me the following morning to confirm this prior to out meeting time. At this time we had three days of contact. The following morning he phoned and sa that he had the vehicle and it would be on site at our meeting time.When we made the meeting he met us and made us feel right at home. No pressure. He was involved with another customer at the time so he introduced us to Marissa. She was very friendly and informative about the process. She went with us on two test drives and explained many of the things that the new vehicle had with which we weren't familiar. She then brought us back to her office and explained the paperwork and helped us fill it out. The only stumbling block we experienced was a shortage of financial staff. Overall the staff was friendly, and helpful. It appeared that everyone we met were happy to work there. I would recommend Elk Grove Suburu to anyone in the marked for a vehicle. More

Best sales service ever! Marissa was amazing, helpful, and knew everything about the car I was looking for. It was my first time buying a car on my own and I was nervous and she made it so much fun and ea and knew everything about the car I was looking for. It was my first time buying a car on my own and I was nervous and she made it so much fun and easy to do. I would come back here again and I would absolutely recommend her to any of my family or friends if there looking for a Subaru. More