Elk Grove Subaru

Our first two experiences here were good. That is when we worked with Gee Bains. Unfortunately, he left and when we worked with two others we had bad experiences. Two cars ago we made the mis That is when we worked with Gee Bains. Unfortunately, he left and when we worked with two others we had bad experiences. Two cars ago we made the mistake of getting a Solterra. They used the “playing out the clock” sales tactic, meaning that if they keep you there long enough they will eventually wear you down. We fell for it. We were there for over five hours. Recently, we traded the Solterra in and decided to buy instead of lease. Unfortunately we had to break the lease early, so we knew there would be a big penalty to pay. The experience was pretty bad from start to finish. Their “customer service” is a joke. We had started our search a few months ago and I had questioned pricing of one car when its price made no sense in relation to another car they were selling. He danced around the issue and didn’t answer my question (what could he say?). When we were ready to buy recently, he never answered my email inquiry. When I filled out an online form for the car we were interested in we heard back immediately, however we were contacted by several salespeople (none of which were him). I made an appointment and about 45 minutes before it, I received a voicemail from Brian Turner confirming our appointment (even though we were supposed to meet with Curtis Jare). On our drive there, Curtis called us because he thought he was meeting with us and wanted to tell us he was running late. I said we were about five minutes away. A few minutes later he called back asking where we were. So disorganized. When we arrived, we ended up meeting with Brian. First, they weren’t willing to budge on the price of the car we were interested in (which had an insanely high mark up, as many of their used cars do). The car was around $18k and the internet “discount” brought it down to just under $16k, however the Edmunds value at a dealership was around $13k. We should’ve walked out right then and there. Unfortunately, we didn’t. We were then told one positive thing: since we had gotten the trade-in value on their website in advance they (somewhat) honored it–it was $24,075; I noticed that he ended up giving us $24k when we saw the paperwork, but at that point we had been there for over four hours and just wanted to leave, so we didn’t say anything. When it came time for financing, it was taking a really long time so we grabbed lunch. When we got back it still wasn’t done so we asked why and were told it was because the car’s mileage was too high so the lender wouldn’t approve it. We should have left b/c there weren’t any other cars we were interested in, but they had some that fit our criteria except for one thing: the color. I wasn’t happy about it, but we looked at one. At this point we had been there for close to five hours and I was tired and frustrated. Again: should have left. I honestly was in a vulnerable place and was very stressed out and also needed to buy a car within about a week and a half, and, though I was fully prepared to negotiate a good deal on the car we were originally interested in, once that went out the window so did my sense of reason. I didn’t research this next car on the spot like I should have. It had a very high number of miles on it considering its age. We were then told we “had” to make an insanely high down payment (basically due to breaking the Solterra lease early). I technically had the money, but really needed it for other things and should’ve immediately said we couldn’t put that much down. The interest rate from the lender was high and I made the mistake of not trying to negotiate that. I also stupidly didn’t negotiate the price of the car. After we bought the car I received several texts and an email (all from different people) asking if I was interested in buying a car. Just like before we bought this car, there is no internal communication. Anyway, yes, I made a lot of mistakes, however the bottom line is that they are disorganized, unscrupulous and unprofessional. More

Anar was very professional and helpful. He was able to answer my questions. The buying process was easy to understand. He was able to answer my questions. The buying process was easy to understand. More

I had one of the best experiences at Elk Grove Subaru. I felt no pressure nor committed to purchase a vehicle. Anar, who helped me with my New Subaru Solterra, was very kind, helpful and resourceful. He w I felt no pressure nor committed to purchase a vehicle. Anar, who helped me with my New Subaru Solterra, was very kind, helpful and resourceful. He was able to great deal happen. Thank you Anar! More

Our salesperson was Curtis and he was very knowledgeable and enjoyable to work with. This was the first time I actually enjoyed the car buying process - which speaks volumes. Vinny in the Finance Dept. was and enjoyable to work with. This was the first time I actually enjoyed the car buying process - which speaks volumes. Vinny in the Finance Dept. was great too, he was professional and very personable. The entire experience was relaxed and stress free. I am very happy to be a part of the Subaru family! More

Abdul was very helpful and accommodated our every need. All the staff was kind and you could tell they were very knowledgeable. We traveled to Elk Grove from Redding for this specific model/color. Got a gr All the staff was kind and you could tell they were very knowledgeable. We traveled to Elk Grove from Redding for this specific model/color. Got a great deal and couldn't be happier! 10/10 experience overall and would highly recommend to anyone looking to purchase a Subaru. More

Was very pleased with the "no sales pressure" visit to Elk Grove Subaru. We had purchased our 2018 Forester there and I really wanted the new safety and comfort features of a new car. I was interested i Elk Grove Subaru. We had purchased our 2018 Forester there and I really wanted the new safety and comfort features of a new car. I was interested in a Crosstrek this time but wasn't as pleased with the options this model offered. Marissa really listened to my concerns and what I expected in a new car so showed me a 2025 Forester that had the features I wanted and wasn't that much more in cost than the Crosstrek. I bought thru the Costco Auto Buying Program and had the Carmax offer on my "trade-in" Forester so it was a simple matter of completing the paperwork and writing a check! Marissa went over all the features in my new car and scheduled a followup with Rachel for further instructions I will be greatfull to have. She also gave me her cell number in case I had any questions. I am surprisingly pleased at all the followup offered as we really did not get that kind of attention in 2018 More

My first experience with a Subaru vehicle and they made it a pleasent venture and although the salesman was young he was extremly knowledgeable and was anxious to show me/explain the safety features. The it a pleasent venture and although the salesman was young he was extremly knowledgeable and was anxious to show me/explain the safety features. The negotions we somewhat typical but Abdul made the difference in my decision to lease. More

Marissa and Bryan were amazing! !! They helped me with my lease and getting into my 2025 subie thank you so much. !! They helped me with my lease and getting into my 2025 subie thank you so much. More

Megan was so friendly and helpful right off the bat. She listened to what kind of car I wanted and immediately found me one to test drive that fit my criteria. She was open to questions, and seemed genu She listened to what kind of car I wanted and immediately found me one to test drive that fit my criteria. She was open to questions, and seemed genuinely invested not just in helping me through the purchase process, but also in making sure I picked a car that I will truly enjoy. More

Marissa Anderson was excellent to work with. She very knowledgeable on Subaru Cars. Nice working with her. Thank you, Marissa,. She very knowledgeable on Subaru Cars. Nice working with her. Thank you, Marissa,. More