Elk Grove Subaru

I contacted Mike Carlson via the internet in regards to a new Forester, Mike was very prompt in replying to my email, and was not pushing the car on us. He answered all questions that I had and was very know new Forester, Mike was very prompt in replying to my email, and was not pushing the car on us. He answered all questions that I had and was very knowledgeable over email. We made an appointment and after driving a little over an hour to get to the dealership, showed up about 10 minutes early, as we parked we noticed the salesmen out front of the dealership, my wife and I got out of the car and were not bombarded with the typical car salesman speech, instead we were met with a handshake and a "how you doing" after I told him that I had an appointment with Mike he said no problem, walked us over to the Foresters so we could look alone and went and got Mike. Mike came out and met us on the lot with a smile and introduced himself and was very friendly and personable. In my opinion you only get one chance to make a first impression, and I tell you what, a great one was made when we met Mike. We told him exactly what we wanted and didn't want in our vehicle, he made every effort to find the car we wanted to see. Then it was time for the test drive, Mike drove it from the lot to the gas station to fill it up, and on the way he talked with us about the car, not to us, and put zero pressure on us to make a purchase. Mike answered any and all questions and was very knowledgeable, he not only gave us the "sales" pitch but talked to us on a more personal level, and gave equal time to not only me but my wife and showed her respect with any questions about the car. Which is huge in my book. After we decided to make the purchase we sat down in his office, he asked what we were comfortable paying we told him and were able to settle on a price and go further in the purchasing process. Next step, Finance my "favorite", he introduced us to Brandon Vaughn, Brandon came in and introduced himself, and once again a fantastic first impression was made, Brandon was very energetic and happy to work with us on financing the vehicle, we told him that the monthly payment that we settled on was what we wanted and we did not want any extras, just wanted to get finished. Brandon respected our wishes and gave us the option for extended warranties, Gap insurance etc. We wanted to purchase an extended warranty, so Brandon showed us the prices, and oh man were they way too far out of our budget, my wife and I talked it over and decided that we couldn't go for it. Brandon was able to work his "magic" and got us a fantastic deal on an extended warranty that didn't put us way out of our budget. All in all it was a great car buying experience, I have purchased new vehicles in the past and wasn't too thrilled to go through typical car salesman bs again, but as the day progressed I actually enjoyed dealing with these two, I would Highly recommend Elk Grove Subaru to anyone looking for a vehicle, especially the two that I dealt with. Overall experience 10/10 We got to the dealer at 1140 am, and started the paperwork around 1245 and were out of there with our new Forester at 230. GREAT EXPERIENCE More

My experience at your dealership was awesome, Bruce Cunningham was by far the best car salesman I have ever bought a car from. It was a smooth transaction until we went to the finance or business offic Cunningham was by far the best car salesman I have ever bought a car from. It was a smooth transaction until we went to the finance or business office, this is where My wife and I spent about and hour and a half with Brandon Vaughn. He was very pushy and would not take no for answer, wish this time was limited to about 30 min. This was only negative about dealership, thanks for the awesome car. Jason Howser More

This is our 3rd car in the last 3 years. Elk Grove has an excellent team to work with. You are treated with respect and not pressured. excellent team to work with. You are treated with respect and not pressured. More

I arrived at the dealership knowing exactly what I wanted in a new Subaru Outback and they had it stock! The car buying experience was pleasant and professional. Everyone at Elk Grove Subaru was looking out in a new Subaru Outback and they had it stock! The car buying experience was pleasant and professional. Everyone at Elk Grove Subaru was looking out for my best interests and were able to answer all questions I had about the vehicle and the car buying process. I will definitely be referring my friends and family to this dealership. More

Wonderful sales person. Lots of choices. We love our Forester. The deal was fabulous. The entire staff was friendly, helpful and kind. We felt like we were a part of a family. Good Job well Forester. The deal was fabulous. The entire staff was friendly, helpful and kind. We felt like we were a part of a family. Good Job well done! More

We received excellent customer service from Mike and Brandon. They made the car buying process so quick and easy. We feel confident in our purchase and never felt pressured to purchase our car or any 'e Brandon. They made the car buying process so quick and easy. We feel confident in our purchase and never felt pressured to purchase our car or any 'extras.' They helped us get exactly what we were looking for in a car, which put us at ease throughout our whole experience. We would definitely return to them for future business and will recommend family and friends to Elk Grove Suburu. From start to finish, it was the best car buying experience we have had. More

Everything was excellent, no problems at all. Facility and customer service were excellent too! The facility was clean, well kept. The sales staff appeared to know the product and were helpful in answer and customer service were excellent too! The facility was clean, well kept. The sales staff appeared to know the product and were helpful in answering all questions. More

My wife and I really enjoyed working with Gavin, and the finance team. We purchased a new WRX and the following day, I took the Subi up to Sierra at Tahoe (complementary tickets from Subaru) and came into a finance team. We purchased a new WRX and the following day, I took the Subi up to Sierra at Tahoe (complementary tickets from Subaru) and came into a bit of weather; such a perfect way to break in a Subi. The WRX pulls up those hills with ease so it made for a nice drive. More

Excellent dealership! They helped us get into a new Outback, even with negative equity in our trade. Special thanks to Gavin and Mike. Buy your Subaru at Elk Grove Subaru! Outback, even with negative equity in our trade. Special thanks to Gavin and Mike. Buy your Subaru at Elk Grove Subaru! More

I have to say I've bought a lot of cars in my life however my experience with Elk Grove Subaru was bar none the best, least stressful, hassle-free experience I have ever had. From the moment I stepped however my experience with Elk Grove Subaru was bar none the best, least stressful, hassle-free experience I have ever had. From the moment I stepped on the lot I was treated with respect and friendliness. I am a very direct, honest, open person who doesn't car for games, especially when purchasing a high priced piece of metal. to I stated my needs - my parameters that couldn't be breached, my very basic needs. I was met with professionalism and understanding from start to finish. Bruce heard me - offered to see what they could offer me on my trade in before running my credit report, this was very kind. They came back with offer of high Kelly Blue book and rolled over my negative equity. They even met my payment limit. Working with Jeremy in finance was equally rewarding, honest and straight forward. Honestly I cannot recall a time when I bought a car and didn't on some level feel taken. I actually enjoyed the experience. I would recommend this dealership on high. Thank guys for making my day - I love my new Subaru Impreza! More