Elk Grove Subaru

I’ve bought 6 cars from this dealer and had mostly enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed by them while buying a car. We came in to buy a car with a loan from our credit union, the dealer insisted they do a credit application as they would be unable to sell us a car without it, we refused and never signed any paperwork. We explained to them that we had a loan ready with a favorable APR from our Bank and after calling them they confirmed the dealer just needed to use their shared system and no other application was needed. While sitting in the waiting area for them to finish the paperwork we got multiple notifications that our credit had been run via credit monitoring service. The sales manager denied that they did this and it must have been “Subaru of America” which was another Lie. They used information from previous purchases to run multiple applications without our consent. We never signed any paperwork or credit applications. After a long argument they admitted to doing this and said “ we wanted to get you better APR”. But as we said we had a very LOW APR already and this a a major concern and could be considered credit fraud as again we had not signed up for anything and had practically just walked in the dealership and test drove the car. While talking to Subaru of America and the bank, apparently this is not the first time they have done this. We now have 4 extra hard inquiries for loans we did not need. Sales manager hid from us, general manager would not talk to us. As a 6 year loyal customer I STRONGLY suggest not going to this dealer and finding the next closest Subaru dealer. More

I had the pleasure of working with Marissa during my recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and comple recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and completely at ease. She was knowledgeable, patient, and genuinely cared about helping me find the right car that suited both my needs. There was no pressure, no gimmicks, just honest and helpful guidance throughout the entire process. She took the time to answer all of my questions and made sure I understood every part of the transaction. What truly stood out was her professionalism and personal touch. It's rare to find someone in sales who is both efficient and compassionate—but she nailed it. Thanks to her, what could have been a stressful experience turned into a smooth and even enjoyable one. If you're looking to buy a car, I highly recommend asking for Marissa. She's a true asset to the dealership and a fantastic person to work with! Thank you again, Marissa! More

I had an amazing experience with Melissa! She helped with all my questions about my new Solterra. I highlyvrecommend her and the dealership as a whole. Excellent service! She helped with all my questions about my new Solterra. I highlyvrecommend her and the dealership as a whole. Excellent service! More

It was a pleasure dealing with Marissa. She made the test drive and buying experience very comfortable and efficient. Even though it was a busy day, she made us feel like we were important She made the test drive and buying experience very comfortable and efficient. Even though it was a busy day, she made us feel like we were important customers. She also drove the car to us and allowed us to sign all the paper work at our house. More

Marissa was outstanding to work with. It was my best car buying experience I ever had It was my best car buying experience I ever had More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More

I was interested in their 2018 m3. Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas th Originally received an email from a Ryan Horn, and sent a prompt reply with 3 questions. Thereafter, I received a rude message from Clark Viegas that they won’t sell out of state…which is strange, USD is USD…. But then had the audacity to ask if there is anything else he can help me with. Terrible customer service and dealer representation. Buyers beware of Clark. There’s a reason why he barely has 4/5 stars, clearly. More