Elk Grove Subaru

Marissa is the reason I gave five stars. She is great and I highly recommend her! I spent five months researching what I wanted and knew I was going in well informed. She did not shy away fr She is great and I highly recommend her! I spent five months researching what I wanted and knew I was going in well informed. She did not shy away from this and welcomed it! She make the car buying process so easy, it felt like I was just spending time with a friend. It’s my first Subaru and I couldn’t have asked for a better experience. Thanks Marissa! More

My experience at the dealership with Marissa was a delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll de delight. She was incredibly helpful and took the time to answer all of our questions. We truly appreciated her patience and professionalism. We’ll definitely be back in the future. Thank you for helping us with our two new additions! More

Very positive experience buying my first car in 20+ years. Marissa Anderson was great from the start with constant communication and updates to make this whole process less hassle free. She helped me i years. Marissa Anderson was great from the start with constant communication and updates to make this whole process less hassle free. She helped me initiate an order for this new model, color and available feature recommendations, and scheduled a test drive and pick up the day it came in! Her enthusiasm for her job and knowledge of the vehicles was definitely a bonus. In fact everyone I met that day was nice and seemed genuinely happy to be working there and sharing a great product as part of the Subaru family. All -in-all just a low stress, low pressure experience than I remember from the past.Would definitely recommend Marissa and this dealership. More

I would rate Elk Grove Subaru negatively if I could. I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four w I typically don't write reviews like this, but this experience absolutely warrants it. My husband and I purchased a 2025 Subaru Forester about four weeks ago, and from the start, something felt off. By the time we reached the paperwork stage, I was certain something was wrong. We struggled to get a clear APR from our salesperson, Clark. When I finally insisted on knowing, he mumbled "6.9" and quickly left the room. Given our excellent credit scores, we knew we could secure a better rate through our credit union, but we found it odd to be offered such a high rate. We made it clear to both Clark and the finance manager, Britt, that we were not interested in any warranties. After researching Subaru, we were confident that a new Forester wouldn't have significant issues for many years and that an 8-year/80,000-mile service plan was unnecessary. However, both Clark and Britt lied, telling us we could receive a much lower APR if we agreed to the service plan. Against my better judgment, I agreed to the 8-year/80,000-mile service plan. After returning home and doing further research, I realized this service plan wasn’t right for us. Trying to cancel the contract was a nightmare. I was passed around to sales managers Patrick and Alonzo, but neither of them followed through. Patrick made promises he never intended to keep. In the end, I am thoroughly disgusted and disappointed with Elk Grove Subaru’s business practices. Their lack of accountability, integrity, and honesty is evident. I will never return, and I regret not researching their reputation earlier—there are many other dissatisfied customers with similar experiences. I will be contacting their corporate office to file a complaint as well as putting this review up everywhere. More

I used the 'internet sales' person and could not be more pleased with the entire process! As a plus, when I got there the dealership was one of the nicest that I have ever walked into. Now the proud owner pleased with the entire process! As a plus, when I got there the dealership was one of the nicest that I have ever walked into. Now the proud owner of My First Subaru! More

My first time here and I thought is was great. The facility was clean and comfortable. The people were very nice and helpful. There were a lot of cars to look at as well. Marissa Anderson helped m The facility was clean and comfortable. The people were very nice and helpful. There were a lot of cars to look at as well. Marissa Anderson helped me buy a new car. She was great - very knowledgeable and patient with me. All in all, a great experience. More

They were all very nice, fast, got me in and out as best as they could as they could More

12 years ago I bought my first Subaru here at Elk Grove. I came back just few days ago to get another Subaru. My father in law has been helping me look for the Subaru Ascent and he was in contact with one o I came back just few days ago to get another Subaru. My father in law has been helping me look for the Subaru Ascent and he was in contact with one of the great gal in sales, Marissa Anderson. When we got to the dealership she had the first car she wanted to show parked outside. As soon as we walked in Rhylee her Bulldog greeted us. I love that they are dog friendly. Marissa Anderson was awesome and pleasant, she took the time to show us two different editions of the Subaru Ascent! She made the car buying experience very pleasant. We highly recommend Marissa for anyone looking to purchase a Subaru. She is very knowledgeable about the Subaru cars. Thank you Marissa and Elk Grove Subaru staff. More

We had an excellent experience purchasing a 2025 Subaru Ascent and it was our amazing salesperson Marissa Anderson who made it all possible. Marissa helped us examine various model choices and then focus Ascent and it was our amazing salesperson Marissa Anderson who made it all possible. Marissa helped us examine various model choices and then focus on the Ascent Touring model. She made us feel welcome and she reassured us that we could have our personal choices fulfilled. After our in-person visits, she continued to help us online to order exactly what we wanted. After the car arrived, she continued to provide friendly support and professional expertise in all the administrative requirements to complete the purchase. Then after all the paperwork was completed, she conducted a thorough demonstration of all the vehicle controls and features. More importantly, Marissa is skilled at "reading her audience" and emphasizing those features that are more important to different customers. She helped us learn what features are important to us. This is a special skill and no other salespeople we encountered in several dealers demonstrated. Plus, she has a thorough knowledge of administrative requirements. After we returned home, Marissa followed up with additional support and offered her help with any issues or questions we might have with our new high tech car. We purchased the car from Elk Grove Subaru specifically because of Marissa Anderson's hospitality and professional support. More

Sales rep was very accommodating as I was looking at a few different options of new and used. few different options of new and used. More