Elk Grove Subaru

One of the worst dealership service departments I've ever experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have t experienced. First and last time coming here. Their team in general is not very proactive looking out for the customer, you as the customer have to be proactive to get help, otherwise the service advisors just sit at their desks at their computer. Communication across the board is just very poor, lack of communication and incorrect information make for a bad experience. Brought my car in for warranty work. Red flag to start, it takes 30+ minutes to get checked in, and I had an appointment. After that is where the poor communication comes in to play. Received text message that they completed a multi-point inspection and found nothing from that inspection. It even included a video of the undercarriage of the vehicle, with no sound and no context. But I didn't bring the vehicle in for a multi-point inspection, I brought it in for them to diagnose a noise from the engine. The text message made no mention as to the status of the diagnostic for the noise. It did however include a lot of them trying to upsell on service like wheel alignment (even though the multi-point said wheel alignment was fine). I sent a text back asking some questions. Mike never sent me a text message back. I then called Mike and left a voicemail. Mike never called back. I called the dealership main number to connect service, the person who picked up said they'd get a message to Mike to call me back. Mike never called back. I called Mike again no answer, didn't leave a voicemail. I called back the main line at what was 1hr before the stated closing time on the dealership website. They then inform me that the service department actually closes at 5pm. I ask if I can pick up my car they say no it'll have to be tomorrow. They said maybe the hours were updated and the website wasn't. So long story short there, I have to find a ride home 30 miles away. Later that evening I left Mike a voicemail specifically asking for him to actually call me the next morning. Next morning Mike doesn't call, he texts, says the vehicle was done yesterday. We go back and forth where he's trying to make excuses like the phone system having a problem because he left me a voicemail (I have no voicemail). Finally my last text him requests to please have contact information for his department head ready when I pick my car up. His reply back was in ALL CAPS. Most people interpret ALL CAPS as yelling as do I. Get to the dealership to pick up the car. Once again, services advisors are there but no one is paying attention to the actual service desk. The way they are set up, they face outside not inside, but the service desk is inside, not outside... I know, makes no sense to me either. I see Mike he's with another customer, no one is checking to see if anyone needs help, so I just walk into one of their offices because I ain't got time for their tomfoolery. I let them know I'm picking up my car and Mike is the advisor. She goes to get my paperwork from Mike. And of course the contact information for the department head is not attached. So I ask for it. Eventually I ask to just speak with the department head since he's there. We go into his office, but it's pretty clear it's not gonna be information gathering/fact finding kind of conversation. I tell him what happens, doesn't write anything down or document anything. Gives me the standard/generic apology. And I go on my merry way. I will add going in and leaving his office I initiate a strong handshake, because I'm not here to make enemies, I'm here to give honest and objective feedback on a very poor customer service experience I just went through on my first ever use of their service department. Mike didn't come out of his office to try and clear the air. If he would have been, "hey if you can wait a few, let's talk, let's clear the air, I think we got off to a bad start..." that sort of gesture, I would have given him the time. Avoid this dealership More

I had a very positive and smooth purchasing experience at Elk Grove Subaru. Valentino was courteous, knowledgeable, and straightforward, and I never felt pressured. Instead, I felt like he was working to cre Elk Grove Subaru. Valentino was courteous, knowledgeable, and straightforward, and I never felt pressured. Instead, I felt like he was working to create a purchase that worked best for my needs. When they were unable to secure the exact car that I wanted, they found a better option for the same price. It was by far the best experience I’ve ever had in purchasing a new car. I would recommend Valentino and EGS to everyone, More

I had such an amazing experience at this Subaru dealership! Marissa went above and beyond to provide excellent customer service. She was patient, professional, and took the time to answer all of my dealership! Marissa went above and beyond to provide excellent customer service. She was patient, professional, and took the time to answer all of my questions about leasing my new Subaru Crosstrek. Thank you Marissa & Rylee. I couldn’t be happier with my Crosstrek or the service I received! More

We’ve now visited Elk Grove Subaru’s used lot twice in the past month, and both times the experience was frustrating and unacceptable. Visit #1: We found a car we liked, but the online listing failed t the past month, and both times the experience was frustrating and unacceptable. Visit #1: We found a car we liked, but the online listing failed to mention obvious damage — a cracked rear bumper, paint issues, and a cracked tail light (all photographed). After leaving, I made an offer by text. The salesman declined but said he could meet me halfway, so we drove back from Davis ready to buy. Once we got there, we were told they actually couldn’t sell it at the price their own salesman had suggested. We were literally at the bank ready to get a cashier’s check when they reneged. Two days later — after we had already left town — they reached back out saying they would sell it at that price after all. Too late. Visit #2: About two weeks later, my wife test-drove another used Forester listed online for $18,399. She told the salesman she wanted to buy it but needed me to see it first and that we’d return the same day. By the time we spoke, the online listing had been raised by $1,100. When we asked about the sudden increase, we were told the lower price was “a mistake.” Between these two experiences, it’s clear this dealership does not honor its own advertised pricing or its own salespeople’s offers. I have timestamped screenshots of the reneged offer, and the price history on CarGurus clearly shows the sudden increase after my wife’s test drive. Maybe they’re technically within their rights to do this, but from a customer perspective it feels misleading and untrustworthy. Based on our experience, I would strongly caution others to be very careful when dealing with Elk Grove Subaru’s used car department. More

Marissa did a great job finding what I needed. Process was stress free and quick. Good follow up Process was stress free and quick. Good follow up More

I've never left a positive review of a car dealership but we were treated so well at Elk Grove Subaru I wanted folks to know that there are actually honest dealerships and they are one of them. We found but we were treated so well at Elk Grove Subaru I wanted folks to know that there are actually honest dealerships and they are one of them. We found the car we wanted on Tru Car and when we went to see it Marissa. walked us through the sales process they honored the online price and didn't change the price or pressure us to buy add ons that we didn't need. If you want. To buy a car go to Elk Grove Subaru and ask for Merissa you won't regret it! More

The experience from the start was seamless. I was in the dealership for only a few hours and the car was delivered to my house a couple days later. I appreciated the help from Marissa and how s I was in the dealership for only a few hours and the car was delivered to my house a couple days later. I appreciated the help from Marissa and how straight forward everything was. Thanks again! More

I’ve bought 6 cars from this dealer and had mostly enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed enjoyed the experience here. Recently they had changed to Knight Group and employed new managers and sales teams. My wife and I were recently scammed by them while buying a car. We came in to buy a car with a loan from our credit union, the dealer insisted they do a credit application as they would be unable to sell us a car without it, we refused and never signed any paperwork. We explained to them that we had a loan ready with a favorable APR from our Bank and after calling them they confirmed the dealer just needed to use their shared system and no other application was needed. While sitting in the waiting area for them to finish the paperwork we got multiple notifications that our credit had been run via credit monitoring service. The sales manager denied that they did this and it must have been “Subaru of America” which was another Lie. They used information from previous purchases to run multiple applications without our consent. We never signed any paperwork or credit applications. After a long argument they admitted to doing this and said “ we wanted to get you better APR”. But as we said we had a very LOW APR already and this a a major concern and could be considered credit fraud as again we had not signed up for anything and had practically just walked in the dealership and test drove the car. While talking to Subaru of America and the bank, apparently this is not the first time they have done this. We now have 4 extra hard inquiries for loans we did not need. Sales manager hid from us, general manager would not talk to us. As a 6 year loyal customer I STRONGLY suggest not going to this dealer and finding the next closest Subaru dealer. More

I had the pleasure of working with Marissa during my recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and comple recent car purchase, and I couldn't be more impressed. From the moment I walked into the dealership, she made me feel welcomed, respected, and completely at ease. She was knowledgeable, patient, and genuinely cared about helping me find the right car that suited both my needs. There was no pressure, no gimmicks, just honest and helpful guidance throughout the entire process. She took the time to answer all of my questions and made sure I understood every part of the transaction. What truly stood out was her professionalism and personal touch. It's rare to find someone in sales who is both efficient and compassionate—but she nailed it. Thanks to her, what could have been a stressful experience turned into a smooth and even enjoyable one. If you're looking to buy a car, I highly recommend asking for Marissa. She's a true asset to the dealership and a fantastic person to work with! Thank you again, Marissa! More

I had an amazing experience with Melissa! She helped with all my questions about my new Solterra. I highlyvrecommend her and the dealership as a whole. Excellent service! She helped with all my questions about my new Solterra. I highlyvrecommend her and the dealership as a whole. Excellent service! More