Elk Grove Kia

Good bad , and the ugly ....So... The only good experience that I had was a salesman.. To sum it up, I was under the impression that celijet would get a seal coat on my vehicle, That would protec experience that I had was a salesman.. To sum it up, I was under the impression that celijet would get a seal coat on my vehicle, That would protect my exterior and interior. , Then in return I got nothing more than a dirt cheap wax job. I signed because the interest rate was no doubts. Left and come to find out as I’m adding insurance they overcharge me about $4000 for the gap coverage as well as 100,000 mile warranty when my insurance representative said that they can. Offer the exact same coverage for only $350 in total, I decided to go back to the dealership and cancel these additional add-ons and get it through my insurance for substantially cheaper. When I did that they treated me horribly, also doubted that I’d get the same service. Made comments like wait till your car breaks down and it won’t cover the warranty. This is not only the worst part as I’m canceling these additional services that was obviously overcharged I was told that I cannot cancel the cilijet Coating as it was not optional because it was already comes with it, and they’re attempting to schedule an appointment for is just a re coat . I was OK with that because I was told that this was an excellent service for only $600 they would cover my whole car exterior and interior that would allow no scruffs marks damages tears are fading of interior or exterior, Trees could fall on it, rain could fall on it, it will just roll off is so great. And I believe it because all the cars in the show room had that on it and it looked amazing, with a warranty so it seemed worth it. As I received a call about two weeks later to schedule the cilijet coating I was told that this is not a re-coating that is actually the initial coat I was disappointed as I try to cancel it but was told I cannot because it’s on the car. I scheduled my appointment. Was very specific in doing so that I had to leave to work that morning by 9 AM they said no problem they will have a courtesy car waiting for me at 9 AM sharp. I show up to the dealership at 8:45 AM and they explain to me that there is no courtesy vehicles that they subbed out to either budget rental car or enterprise and that I would need to wait for a representative to come and pick me up. Not only that but of course I have to put a deposit with them. 30 minutes later as I am waiting budget rental comes to pick me up drives me about 10 minutes away to their rental car place, away over 30 minutes for them to have a Kia vehicle available for me. I must add they were extremely professional and try to help me out as much as possible, but at the same time told me that they are contracted for Kia vehicles only.. The vehicle I was given was extremely embarrassing it must have been like a 1990s car it was dirty and I was embarrassed to drive in it but what choice did I have I had to be at work. The service is supposed to take 24 hours so the next day I called them in dire need to obtain my actual vehicle back which is a 2021 Kia K5. They told I had to wait between 10 and 11 AM which is over the 24 hour well I showed up anyways about 840 8:55 AM and the service says yeah Let me go grab your car. He pulls my car around in about 15 minutes and I could not believe it my car was extremely dirty. The Cilijet coating they put on had smugud marks throughout the whole vehicle inside and out smudge marks as if somebody smudged an oily hand on your window. This was the least about 25 areas throughout the exterior of the car and the interior was smudge mark on the seat in the side panels, windows, When I asked The representative she explained it will go away I took a lot of detailed pictures after seeing everything I went back in and asked for service manager. He came out and I showed him not only the smudge marks on the exterior and interior but also smudge marks were the Cilijet coating does not go like on my side windows on my stereo white powder substance on areas that it does not go on. He said I am so sorry this does not look right let me take it back and fix it for you. He takes about 20 minutes and comes back out and it looks exactly the same. Then he goes into detail explaining to me that this coating is only a subsurface like a wax service and I explain to him that I could’ve gotten new rims, a full car detail with this wax for the same price I paid for Celijet . I’ve seen vehicles with this coating and they look fantastic so I feel terrible for Cilijet being unrepresented by this Kia dealer. If you have the option to remove this do not get your car with this at least from Kia anyways. They will do a horrible job and the excuse I kept getting was that there are departments are not connected so who I purchased a car from, who schedule my appointment, who did the service, is not the same department regardless the service department did a horrible horrible job as well as every other department. The only thing good about this was a sales representative that help me he should leave Kia of Elk grove . At The end of the day I need to get my car completely detailed this happened two days ago from today and it’s been raining and I’ll tell you what my car looks even worse than before My car looks like somebody sprayed it with soap all over it it has done nothing for my vehicle at all.and it protects against nothing. Save yourself the extra money do not add this to your contract. Do not do what they tell you. More

I was looking for a seltos LX AWD. Its msrp on official kia site 21990$ but when i started to make a deal they charged me 22845 but on sticker it was 23680. While their sub dealer in roseville charged 2232 kia site 21990$ but when i started to make a deal they charged me 22845 but on sticker it was 23680. While their sub dealer in roseville charged 22320, its clearly 500$ donut for me. Then they added useless lojack, cilajet, etch for almost 1300$ and gap 850 , warranty 2500, doc fee 85 and much more. Tax 1935 in short i got more 8k plus price than MSRP. When i insisted they refused to remove most of that trash. They were rude too especially lady finance manager. More

Very pleasant staff. Everyone was friendly and helped me get a vehicle. Brandon was very helpful and got me the vehicle I wanted. Thanks Brandon get a vehicle. Brandon was very helpful and got me the vehicle I wanted. Thanks Brandon More

Constant yelling, cursing, and saying "I'll never work for a black man again" in front of customers is completely unacceptable and very unprofessional. Even if they were just joking around. The guy (Mikey for a black man again" in front of customers is completely unacceptable and very unprofessional. Even if they were just joking around. The guy (Mikey??) I actually worked with was great, but the environment and other staff, including the one of the managers!!... Never Again More

WORTH THE LONG READ!! On December 18, 2019 I went to Elk Grove Kia to check out a Telluride. I had my mind made up to buy one and drove all the way from Stockton to Elk Grove. Upon my arrival, I parked Grove Kia to check out a Telluride. I had my mind made up to buy one and drove all the way from Stockton to Elk Grove. Upon my arrival, I parked my car in front of bunch of salesmen and began to check out a Telluride near where I parked. (Not a single one of the salesmen walked up.) I walk over to a Telluride that apparently was just delivered prior to my arrival. I asked to test drive the vehicle and salesman said we have to do some paperwork before going on a test drive. This guy ran my credit and started the process of buying and when I asked him I want to test drive the vehicle before I commit to it. He said "I need to see some kind of commitment." mind you I had just showed him my cash down payment. Apparently, that was not enough commitment for him. These guys judged me based on my car that I drove into their parking and how I was dressed. I looked like someone who cannot afford the car to them. Stay away from them I literally would not ever go there again. I am going to drive in there with my brand new vehicle just to rub it in their face. I almost forgot to mention, he ran a soft credit check and informed me how good my credit score is, saw a large cash down payment, and there was someone else who was starting the car and got to look at it more exclusively than I did despite being told "the car just arrived and the key is in the service department." Couldn't provide a reason why the key was there. IS THIS HOW YOU TREAT YOUR CUSTOMERS ELK GROVE KIA?????? Salesman name: Austin I believe More

As I had been searching for a Kia Optima, Brandon said that he found one that may be a great fit for what I was looking for. He was right! After receiving great hassle-free service we were greatly pleased that he found one that may be a great fit for what I was looking for. He was right! After receiving great hassle-free service we were greatly pleased with the car and got a great warranty on it. Brandon was very helpful and took care of the things we wanted. I was also very pleased at how well everyone treated us with kindness. More

My experience at Elk Grove Kia was my first stress free visit that I have had at any dealership! Outstanding customer service and amazing help! Making my appointment was super easy and I had zero issues at visit that I have had at any dealership! Outstanding customer service and amazing help! Making my appointment was super easy and I had zero issues at all thanks to bdc! Best by far! More

No pressure sales! My husband HATES dealing with salesmen, but Brandon made our experience hassle free. The dealer even occupied our young kids with snacks and cartoons. salesmen, but Brandon made our experience hassle free. The dealer even occupied our young kids with snacks and cartoons. More

Making a single mother feel like she is in good hands. Bought a Kia Optima from Mo at Elk Grove Kia this past weekend and the process was smooth and easy. I got a very good deal. I had been to three other Bought a Kia Optima from Mo at Elk Grove Kia this past weekend and the process was smooth and easy. I got a very good deal. I had been to three other dealerships that day and their sales department should take some tips from Mo. More

The best dealership I’ve been too Me and my husband went in on Easter to upgrade our Kia Soul to something new ! I have to say the guys in financing were amazing 😉 ! We walked out les Me and my husband went in on Easter to upgrade our Kia Soul to something new ! I have to say the guys in financing were amazing 😉 ! We walked out less than two hours with a brand new 2018 Kia and we couldn’t of got a better deal !! Thank you to the guys who helped ! Carlos , Chris , Mike , and Greg who made it all happen !!!! More