Elk Grove Kia

I am a very experienced car buyer, have worked with countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details countless sales reps, and Alex Pernia is up there with the very best. I worked with Alex on an EV9 and had a stellar experience. We discussed details over the phone. The entire exchange was very transparent - I was upfront in giving him the numbers I was looking for, and he was honest in letting me know which levers he could pull and what was possible or not. When I met him in person on the day of my appointment, I got to see how genuine of a person he is. He didn't try to adjust the numbers we agreed on. He didn't try to upsell me on packages I didn't need. He executed the transaction honestly and efficiently. When the Finance office was taking too long to process my contract, Alex hustled to get my new car detailed, inspected, and every minor issue addressed. He did this on a day when the building's A/C wasn't working, and he was sweating but working happily to get me into my new car. I hope to buy every car from Alex. More

ON 13TH I BOUGHT A USED CHRYSLER. RICHARD WORSTER WAS THE SALESPERSON AND M KHAN CALLING HIMSELF "M" THE FINANCE MANAGER DID THE PAPERWORK. HE WAS EXPLAINING ALL PAPERS AND WAS TELLIN RICHARD WORSTER WAS THE SALESPERSON AND M KHAN CALLING HIMSELF "M" THE FINANCE MANAGER DID THE PAPERWORK. HE WAS EXPLAINING ALL PAPERS AND WAS TELLING ME THAT "THIS IS PART OF IT" AT NO TIME DID MR M TELL ME THAT THESE WERE "OPTIONAL". HE TOLD ME THAT THESE WERE THE NEXT PART OF PAPERWORK. I WANTED TO READ BUT HE TOLD ME THAT HE IS EXPLAINING AND THAT I WILL BE GIVEN A SOFTCOPY OF ALL THE DOCUMENTS THAT I CAN READ AT MY LEASURE. WHEN I WAS GOING THROUGH THE DOCUMENTS, I SAW THAT THESE ITEMS WERE OPTIONAL AND NOT PART OF THE PACKAGE AS MR M STATED. I DO NO HAVE HIS EMAIL ADDRESS AND CONTACTED MR RICHARD WORSTER TO GIVE ME THE SAME BUT TO DATE MR RICHARD WORSTER HAS FAILED TO RESPOND. AS PER CALIFORNIA LEGISLATIVE INFORMATION, CIVIL CODE-CIV, CHAPTER 2B. AUTOMOBILE SALES FINANCE ACT [2981-2984.6], 2982.12 (B) (III) STOP AND READ: YOU CANNOT BE REQUIRED TO BUY A GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES. IT IS OPTIONAL. NO ONE CAN MAKE YOU BUY A GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES TO GET FINANCING, TO GET CERTAIN FINANCING TERMS, OR TO GET CERTAIN TERMS FOR THE SALE OF A VEHICLE. IT IS UNLAWFUL TO REQUIRE OR ATTEMPT TO REQUIRE THE PURCHASE OF THIS GAP WAIVER OR ANY OTHER OPTIONAL ADD-ON PRODUCTS OR SERVICES........ AT NO TIME MR M TOLD ME THAT THESE WERE OPTIONAL. HE WAS TELLING ME THROUGHOUT THAT THESE WERE PART OF THE DEAL. AS SUCH I WISH TO CANCEL A FEW OPTIONAL ITEMS. ALSO NOTE THAT I TOLD MR M THAT I WILL CHECK WITH MY BANK FOR THE APR AND GET BACK TO HIM. HE ASKED ME IF HE GETS A BETTER RATE WOULD WE GO AHEAD WITH THE DEAL, WE SAID YES. HE CAME BACK TO US AND TOLD US OUR BANK HAD HIGHER RATE AND THAT TD AUTO GAVE THE BEST DEAL. TRUSTING HIM WE WENT AHEAD. I TOLD HIM TODAY ABOUT IT AND HE SAID THAT WHEN HE ENQUIRED IT AS HIGH. WE ARE NOW ADAMANT TO CANCEL SOME OF THE OPTIONAL ITEMS. ADVICE..... STAY AWAY FROM ELK GROVE KIA More

Stay away! They took three hours to do my paperwork for a new car when there were no other customers and I have excellent credit. They stated Lo Jack was mand They took three hours to do my paperwork for a new car when there were no other customers and I have excellent credit. They stated Lo Jack was mandatory and $1,500, when their own website says it is optional and can be removed. They misspelled my name and made an appointment to come to my house, then never showed up or called. But what really got me mad was a week later they emailed me a copy of the survey they said I filled out. It said the I agreed that the gas tank was full (it wasn’t, and I pointed it out to the sales guy who didn’t care), the car was prepared (I had to peel the protective film off of everything myself), and the functions were explained to me (he tried, but he didn’t know how to work the new car). And on the survey, my signature was FORGED on to it. I NEVER signed it, or even saw it before. So in short (I could go on), they are dishonest, lazy, and forgers. It’s too bad, because I like my new car, but every time I look at it I’m reminded of how dirty they did me. More

DO NOT BRING YOUR VEHICLE HERE! ! Damaged my vehicle and refuse to fix it. Brought my brand new (2 weeks old) Kia Telluride here 8/9/2022 for an alignment under warranty. Dropped ! Damaged my vehicle and refuse to fix it. Brought my brand new (2 weeks old) Kia Telluride here 8/9/2022 for an alignment under warranty. Dropped my vehicle off at 8:30 am and picked up at 4:15 pm when they called, which is a very excessive amount of time for an alignment. Upon picking up my vehicle my radio settings were changed to loud heavy rock music and my drive settings were also changed. I immediately felt it was odd and unprofessional, this made me fell my vehicle was taken for an excessive drive due to this, and also not being provided with my mileage out in my paperwork. Immediately when driving, my vehicle was pulling hard to the right, I had to constantly pull my wheel to left the whole drive home to keep my vehicle straight. Unbelievable that they would let a vehicle leave in that condition, worse than when it arrived. I called and spoke with my service advisor Dylan on my drive home and he said I could bring it back, however I had an appt at 5pm and was already without my vehicle for a full day for a simple alignment. Upon arriving home I see my bumper is scratched and paint chipped. My vehicle is brand new and I had also hand washed my vehicle the evening prior, so I know exactly the condition of my car. I also walked my vehicle upon drop off, as did Dylan the service rep. I signed a paper that stated their was zero damage to my vehicle as well with Dylan. I instantly called and left a message for their service manager Rich upon returning home regarding the damage, that same day. I never heard back the next day until I called again close to 5. He apologized and said he saw the message flashing on his phone and did not bother to check it (how professional). Upon speaking with him and emailing photos of the damage, he stated the next day that him and the GM "Terry" will not be paying for the damage that occurred to my vehicle in their possession. Bill the service manager did state to me that he does not agree with the general manager Terry but his hands are tied in the matter. I never actually got a call from the General Manager Terry, despite leaving a message for him. I have since paid for my own alignment to be done correctly from a reputable shop in my town, when it is something that should have been addressed with my warranty. This dealership is very unprofessional and mismanaged. DO NOT TAKE YOUR VEHICLE HERE if you value service, professionalism, and the condition of your vehicle. More

Don't do business here. The management is horrible, they're so rude. I didn't buy my Kia there but was getting it serviced there. At first the service manager was a dick, I The management is horrible, they're so rude. I didn't buy my Kia there but was getting it serviced there. At first the service manager was a dick, I let it go. Then I I tried to trade in my Kia for a newer Kia and the Sales manager wanted to argue with me. They have no consideration or customer service skills. More

Freddy Euler was awesome! I came in for my routine service and he got me in and out fast! 10/10! I definitely recommend this dealer! I came in for my routine service and he got me in and out fast! 10/10! I definitely recommend this dealer! More

I been told all my life to avoid dealership service departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the s departments because they strong arm you. But not this one! I went in for a recall and a service and Freddy helped me out. Freddy informed me of the service interval for my vehicle and helped me understand what the milestones are for my vehicle and when the big services are due. Got me taken care of and on my way! Thank you Freddy in the service department and Elk Grove KIA! Keep up the good work! More

Highly recommend Victor Rodriguez at Kia. I bought a Telurade a month ago. Victor provided me with the BEST CUSTOMER SERVICE. He explained me and show me all the features on the car. He I bought a Telurade a month ago. Victor provided me with the BEST CUSTOMER SERVICE. He explained me and show me all the features on the car. He is one of the BEST SALESPERSON I EVER ENCOUNTER. If you want to buy a car please visit ELK GROVE KIA AND ASK FOR HIM. More

Afraid I can't recommend shopping here. I bought a Forte here a few months ago and I was forced to pay an extra $1300 for Cilajet (which is a coating that protects the paint and clearcoat). I can tell you f here a few months ago and I was forced to pay an extra $1300 for Cilajet (which is a coating that protects the paint and clearcoat). I can tell you from experience (I've sold Cilajet for years) that there was no Cilajet or other protective coating on this car. The clearcoat is already flaking off in several places and it doesn't have the hydrophobic properties of Cilajet. I talked to the finance department about refunding the $1300 of blatant fraud, they said they'd check the RO (workorder) and see if it was applied, and then they never called back. Not surprising - it took less than a minute to find other people here on DealerRater complaining about exactly the same thing. More

Highly recommend Brandon Calloway who happens to work for Kia Elk Grove. Brandon went out of his way to explain everything to my wife and I since we don’t know much about cars. He was super patient and frien Kia Elk Grove. Brandon went out of his way to explain everything to my wife and I since we don’t know much about cars. He was super patient and friendly, just overall an amazing person to work with. We went into the dealership just planning to look and came out with a new car feeling confident. He made it a very pleasant experience More