Elk Grove Hyundai - Service Center

My husband took our 2021 Palisade to the dealership to have a second check on the oil. We are currently doing an “Oil Consumption Test” at your dealership due to each time my husband checks our oil in the have a second check on the oil. We are currently doing an “Oil Consumption Test” at your dealership due to each time my husband checks our oil in the car It is always below the add mark. My husband has an automotive background and he likes to stay on top of our vehicles and so he checks our vehicles fluids first thing before driving them. He has noticed that as our Palisade has been sitting for hours or overnight, the oil should be showing full, or nearly full yet. It shows normally a minimum of a quart low. Usually it’s showing a quart and a half plus based on the full mark and the mark below it that he says is usually a quart low mark which he doesn’t like and feels it is wrong, especially when the vehicle has been sitting for 8+ hours minimum. So since we’ve mentioned our concerns to the Service Manager,Dominick, before our recent service Dominick said he would arrange to start an “Oil Consumption Test.I believe the mileage at that time was still under 15,000 miles but I would have to check the paperwork or the dealerships records. so far they’ve just checked it and they feel they do not need to add any oil yet, so we’re just continuing with the test. Also, there was a recall that was taken care of. Other than that the service department has been great along with the entire facility which is the new facility in the ElkGrove Automall area , thank you Duncan’s. More

Service was great, however I wish the wait was shorter, had to wait 1.5 hrs for service to be completed. had to wait 1.5 hrs for service to be completed. More

Technicians were very prompt, assesed my service needs, and gave me a pick up time. One hour later I was called to pick up my competed service. Excellent service. and gave me a pick up time. One hour later I was called to pick up my competed service. Excellent service. More

Great service department. Staff friendly and good customer service. They were prompt in getting my car to be taken car of. Staff friendly and good customer service. They were prompt in getting my car to be taken car of. More

I need a new windshield for my Hyundai, ELANTRA and Asjah was a big help on getting the job done. She was very helpful and pleasant was a big help on getting the job done. She was very helpful and pleasant More

Was greeted with friendly customer service who had a smile and was very very courteous. smile and was very very courteous. More

Exceptional Customer Service! Personalized, treated like royalty. Very clean facilities. All the staff were super friendly! Personalized, treated like royalty. Very clean facilities. All the staff were super friendly! More

Excellent customer service 👏 Very highly experienced, courteous and friendly staff. Outstanding time schedule, take you at your appointment time. courteous and friendly staff. Outstanding time schedule, take you at your appointment time. More

The Service department was easy to reach to make an appointment. When I arrived they were ready for me and my car serviced while I waited. They had coffee, pop corn, and tv to pass the time. Asjah, pro appointment. When I arrived they were ready for me and my car serviced while I waited. They had coffee, pop corn, and tv to pass the time. Asjah, pronounced like Asia, was very courteous and helpful. She explained what was going on and answered a few questions that I had. When our car was ready she sent a text and when I got there the car was washed and ready to go! Elk Grove is closer to my home but even if it wasn't I would return here just because of the customer service. More

The service staff was friendly and cordial. The explained everything in detail what was being done and the additional work I need I my car. The explained everything in detail what was being done and the additional work I need I my car. More