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Elk Grove Hyundai - Service Center

Sacramento, CA

4.6
135 Reviews

135 Reviews of Elk Grove Hyundai - Service Center

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September 12, 2022

Good timely service for recall and oil change . They are using electronic tech to determine if wheel alignment is out. More

by Hasnat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Sep 13, 2022 -

Elk Grove Hyundai responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

September 12, 2022

I brought my car in to get some safety recalls done and received an inspection report with a couple of recommended services that didn't need to be done. I had just bought new tires and had an alignment don More

by ronicaalig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Nnamani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Female
Sep 13, 2022 -

Elk Grove Hyundai responded

We aim to provide a meticulous and professional service that our guests can rely on us, so as you can imagine, this feedback is concerning. I apologize if there was any confusion that occurred here during your recent visit, and will discuss this matter with the appropriate people to ensure a more attentive service experience moving forward. I hope we get another chance to impress you next time, and if there are any additional details you'd like to share, please give me a call. Best, Jerry Eastman - Service Manager - (916) 427-1234 X1015

September 11, 2022

Great job. Very courteous and professional. I love the new dealership. Vey spacious, clean and modern. More

by ken
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher in service
Sep 12, 2022 -

Elk Grove Hyundai responded

Ken, thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Elk Grove Hyundai team. Drive safely, and we hope to see you back!

September 11, 2022

Very good service start to finish! Special shout out to Reggie who has helped me on a number of occasions! Professional and great people skills! More

by virg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Reggie, Dominic in service dept.
Sep 13, 2022 -

Elk Grove Hyundai responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Reggie and the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

September 10, 2022

This place is amazing! ! The people there are so nice and answered ask my questions. More

by hotrodnmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JJ Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Elk Grove Hyundai responded

Thanks for supporting Elk Grove Hyundai with a glowing review! We're delighted our team welcomed you with friendly and accommodating assistance. Have a wonderful day!

September 09, 2022

Good cutomer service but the repair fee exceeding the market value. The labor price for all should cost reasonable price but found not fair. More

by leutamrat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 09, 2022 -

leutamrat responded

Good customer ervice but the cost of the parts and labor is very expensive.

Sep 13, 2022 -

Elk Grove Hyundai responded

We strive to keep our prices fair and competitive within the current market and I apologize if you felt frustrated by the cost of your recent visit. I would be more than happy to step in and answer any questions you may have so please give me a call when time allows. Thank you, Jerry Eastman - Service Manager - (916) 427-1234 X1015

September 09, 2022

Really liked the helpful and friendly staff. Took my Santa Fe in for service and they got me an Uber to and from an appointment I had to go to. More

by Butterflies4evr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff
Sep 09, 2022 -

Elk Grove Hyundai responded

We love hearing such fantastic feedback! Thanks for the wonderful review and we look forward to seeing you and your Hyundai Santa Fe again next time. Take care!

September 09, 2022

Awesome experience every time I go there. Love the courtesy and the people. Will be happy to always return there. More

by james.cordaway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None
Sep 12, 2022 -

Elk Grove Hyundai responded

James, your review is music to our ears! It's our pleasure to welcome you back to Elk Grove Hyundai with friendly service and we're so grateful for your loyalty. Until next time!

September 07, 2022

The service I got was excellent ! And professional .Thank you very much . Washing my car was a nice touch too . More

by ew23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic De Rosa
Sep 07, 2022 -

Elk Grove Hyundai responded

Thank you for the stellar review! We're glad you enjoyed your service and your wash too. See you next time here at Elk Grove Hyundai!

September 06, 2022

My service man was very knowledgeable and he was on top of my service. He was extremely helpful and explained everything 👏 so I understood what still needed to be completed as soon as the part became avai More

by Lornathowl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edwin Guadamuz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Lornathowl responded

Job well done

Sep 07, 2022 -

Elk Grove Hyundai responded

Thank you for the great review, Lorna! We are so glad to hear that you had a successful service experience working with the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

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