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Elk Grove Hyundai - Service Center

Sacramento, CA

4.7
157 Reviews

157 Reviews of Elk Grove Hyundai - Service Center

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April 11, 2023

My husband took our 2021 Palisade to the dealership to have a second check on the oil. We are currently doing an “Oil Consumption Test” at your dealership due to each time my husband checks our oil in the More

by Colleen and Michael Duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic (Service Manager)
Apr 18, 2023 -

Elk Grove Hyundai responded

Colleen and Michael–I am sorry to hear that your maintenance experience is taking longer than expected. I'd like to step in right away to try and figure out what is going on and ensure your vehicle is returned to you promptly. I will take a look for your contact information, but, in the meantime, please feel free to give me a call. Thank you, Jerry Eastman - Service Manager - (916) 427-1234 X1015

March 31, 2023

Service was great, however I wish the wait was shorter, had to wait 1.5 hrs for service to be completed. More

by Loiseedwards1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
One thing I do not appreciate employees continually walk in front of customers sitting in wait area instead of walking around, this is very unprofessional.
Apr 03, 2023 -

Elk Grove Hyundai responded

Thank you for your patience and valuable feedback. The Elk Grove Hyundai team appreciates your continued support!

March 29, 2023

Technicians were very prompt, assesed my service needs, and gave me a pick up time. One hour later I was called to pick up my competed service. Excellent service. More

by ezra1052
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Nnamani
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sax
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Shaffer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Elk Grove Hyundai responded

Thanks for sharing this positive feedback with the Elk Grove Hyundai team!

Mar 31, 2023 -

ezra1052 responded

Thank you

March 28, 2023

Great service department. Staff friendly and good customer service. They were prompt in getting my car to be taken car of. More

by kkilny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie and Dominic
Mar 29, 2023 -

Elk Grove Hyundai responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

March 27, 2023

I need a new windshield for my Hyundai, ELANTRA and Asjah was a big help on getting the job done. She was very helpful and pleasant More

by pamhand1956
Recommend Dealer
Yes
Employees Worked With
Asjah
Mar 27, 2023 -

Elk Grove Hyundai responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Asjah and the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

March 25, 2023

Was greeted with friendly customer service who had a smile and was very very courteous. More

by Janice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Lobo
Mar 26, 2023 -

Elk Grove Hyundai responded

Janice, we are thrilled to hear that Elk Grove Hyundai has earned your 5 stars! Thank you!

March 24, 2023

Exceptional Customer Service! Personalized, treated like royalty. Very clean facilities. All the staff were super friendly! More

by Marty
Recommend Dealer
Yes
Employees Worked With
George Nnamani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Elk Grove Hyundai responded

This is what we love to hear, Marty! We're thrilled we could make you feel so valued as an Elk Grove Hyundai customer. Drive safe and take care!

Mar 27, 2023 -

Marty responded

Keep up the Good Work!

March 24, 2023

Excellent customer service 👏 Very highly experienced, courteous and friendly staff. Outstanding time schedule, take you at your appointment time. More

by patriciajones33
Recommend Dealer
Yes
Employees Worked With
Asjah Cross
Mar 24, 2023 -

patriciajones33 responded

I absolutely recommend my service advisor Asjah Cross to work with. She is amazing and very knowledgeable. She took great care of all my needs. She has an awesome listening ear and pays attention to details. I would send all my friends who own Hyundai"s to her.

Mar 24, 2023 -

Elk Grove Hyundai responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Asjah and the Elk Grove Hyundai team. Drive safely, and we hope to see you back again down the road!

March 23, 2023

The Service department was easy to reach to make an appointment. When I arrived they were ready for me and my car serviced while I waited. They had coffee, pop corn, and tv to pass the time. Asjah, pro More

by mariov2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asjah
Mar 23, 2023 -

Elk Grove Hyundai responded

We are so grateful to receive this kind of review! It's awesome to hear that our service department provided such an exceptional experience and that you enjoyed our amenities. Thank you for choosing Elk Grove Hyundai--we are lucky to have customers like you. Safe travels until next time!

March 21, 2023

The service staff was friendly and cordial. The explained everything in detail what was being done and the additional work I need I my car. More

by Millieme2003
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 22, 2023 -

Elk Grove Hyundai responded

Our team is always here to help you out! Thanks for supporting Elk Grove Hyundai!

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