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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
518 Reviews

518 Reviews of Elk Grove Ford - Service Center

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December 18, 2023

They always make sure I am satisfied with my service and they are very kind. More

by ELSAGROBLES66
Recommend Dealer
Yes
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Dec 18, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Elsa, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 17, 2023

She was very professional and courteous. The work was done well and finished in a timely manner. More

by TNDSCOTT
Recommend Dealer
Yes
Employees Worked With
Magali
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Dec 17, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. Magali and our team appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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December 17, 2023

The manager was very concerned about what took place during a 60k service. He handled the situation very well. We both came to a mutual agreement. More

by dudley49er
Recommend Dealer
Yes
Employees Worked With
Yes
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 17, 2023

None motivated service advisors None motivated service advisors. I had to read out the tue inspection and call out that i needed a new battery. It was not recommended by the advisor. Very disappointing More

by Frank.oliveira.jr
Recommend Dealer
No
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Dec 20, 2023 -

Elk Grove Ford responded

Frank, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

It's much better under the new ownership I was able to get an appointment the next day More

by Jackbnunez
Recommend Dealer
Yes
Employees Worked With
Anthony
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Dec 16, 2023 -

Elk Grove Ford responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

Excellent quick and reliable From beginning to end felt they knew what they were doing More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

I needed a tire sensor but also an oil change. They took care of both without an appointment. More

by LIZBIZ815
Recommend Dealer
Yes
Employees Worked With
M. Gonzales Montes
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Dec 17, 2023 -

Elk Grove Ford responded

Liz, Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

Quick and convenient From beginning to end was treated great and fast! Thank you so much for your fast work More

by SESCORCIA44
Recommend Dealer
Yes
Employees Worked With
Quick lane
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Dec 17, 2023 -

Elk Grove Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

Excellent review by your technical team verified that AAA Diagnosis of driver's front axle was wrong. Axle was perfect. You also verified that the left marker turn signal was undamaged by bulb fusion when it More

by EUGENE-F
Recommend Dealer
Yes
Employees Worked With
Randy
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Dec 17, 2023 -

Elk Grove Ford responded

Eugene, It's great to hear that Randy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
December 16, 2023

I'm concerned about training your service technicians in wiping down their oil spillage after draining the oil and filter! More

by Nick
Recommend Dealer
Yes
Employees Worked With
Quick Service
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Dec 17, 2023 -

Elk Grove Ford responded

Nick, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

Helpful
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