Elk Grove Buick GMC

We hade a great experience with Nolan during the home delivery of our 2021 Buick Enclave. Top shelf customer service and his willingness to drop off the car and return our "trade-in" lease on a Friday n delivery of our 2021 Buick Enclave. Top shelf customer service and his willingness to drop off the car and return our "trade-in" lease on a Friday night was highly valued. More

First person to greet us was your wonderful Clint Copeland with his beautiful smile. I saw the 2021 GMC first thing and said, this is the one ! Test drove it & sold me. My husband was unable to com Copeland with his beautiful smile. I saw the 2021 GMC first thing and said, this is the one ! Test drove it & sold me. My husband was unable to come cause working so Clint drove it to our home that evening & my husband wrote a check to him. After the first week, the parts inside passenger door broke so could not open from outside. Brought it in & at first said no shuttle service cause of Covid but finally got a ride. They had to order parts so would be without a car for several days. Oddly after spending almost $50k on a SUV, they didn’t offer me a loaner. My husband talked to Clint that evening & he was able to get us a loaner. SUV is fixed now & happy with it & esp the gas mileage. We bought our previous Buick Enclave from you & reason why I came back to your dealership. Everyone is very nice & helpful. More

Sent an email regarding a vehicle advertised online. Received an email back from a representative, Jorge, regarding vehicle availability and contact information to schedule time to view the car. When I Received an email back from a representative, Jorge, regarding vehicle availability and contact information to schedule time to view the car. When I informed him that I was not quite ready to drive 2 hours to personally view the vehicle pending confirmation of external condition (Carfax showed 2 accidents) and requested to schedule a virtual appointment he indicated it would not be a problem and to send him text with preferred times. Sent text and reminders over the next 3 days without any response. When the date I had requested to have the virtual appointment finally came around I just called the dealership to ask for him and confirm availability of the vehicle. Car had been sold. I received no zero notice from him. However I keep getting emails from him/dealership telling me they've got the perfect car for me and to stop by to visit. Needless to say I won't be driving up to Elk Grove to purchase anything from them. More

I was referred to this dealership by GM for a vehicle exchange. Samuel and Brandon. We're how I worked with. They had the truck by Brandon tried to get 2 vehicles from GM instead of the 1 replacement so exchange. Samuel and Brandon. We're how I worked with. They had the truck by Brandon tried to get 2 vehicles from GM instead of the 1 replacement so I lost out. Then Samuel lied to me saying GM wasn't going to do the exchanged "across the board" as he put it and tried to get me to just do an exchanged with them. GM said this was not true. They lied and manipulated the situation to make a sale. More

GMC is the worst place to buy your car, I bought a GMC 2017 brand new and during this 4 years I have been at the dealership with car problems. They just apologized but don’t understand that if they keep t 2017 brand new and during this 4 years I have been at the dealership with car problems. They just apologized but don’t understand that if they keep the car for days people needs a loaner to go to work. The whole idea of buying a new car is to not have any problems and if it comes with problems solve it with a rental. Just like they have to work I have to work as well!! Very dissatisfied!! More

DON'T TRUST WEBSITE PRICING. The salesman, Victor, was friendly and pleasant to communicate with. That said, I just want to warn others not trust the pricing on their website. They advertise deals, and friendly and pleasant to communicate with. That said, I just want to warn others not trust the pricing on their website. They advertise deals, and even lead you to believe you can buy them online (called Shop Click Drive) and give detailed out-the-door pricing, but it can't be trusted. They tried to turn around and add $11k onto MSRP (not shown on website) "because of the market right now". At least other dealers show when they do a markup up front -- this dealership leads you to believe you won't have it to get you in the door, and then try to push it on you. Shady place. I see other reviews stating the same thing. Don't waste your time and don't trust the website. More

We went in looking for a truck. We had a budget set, but ended up going over-budget. The one thing we really appreciated was the honesty of Lance and the help from Junior. We never felt pressured and we got ended up going over-budget. The one thing we really appreciated was the honesty of Lance and the help from Junior. We never felt pressured and we got an amazing deal on an almost brand new truck. More

What a wonderful experience! I bought a 2022 Buick Encore and was amazed at the service Brandon Cornilsen provided me. I would definitely recommend this dealership to friends and family and will be returning and was amazed at the service Brandon Cornilsen provided me. I would definitely recommend this dealership to friends and family and will be returning for my next purchase!! More

Stay away ! We wanted to buy a new gmc sierra slt 4x4 the online price is 57 minus the factory rebate so we agreed to buy it at that price filled everything and received a call from sales and all sounded the online price is 57 minus the factory rebate so we agreed to buy it at that price filled everything and received a call from sales and all sounded good i gave him all my info. and he called back said all is good with my credit as i new it would be so next the finance guy calls with all the contract information so we can finalize the deal and the price went up 9k to 66k from 5 minutes earlier and we had already agreed to the stated price posted online ,he says they are charging more because of the truck shortage but yet it says nothing about that on the website .he agreed to come down to 60 but no way would i buy from them now .TYPICAL CAR LOT LIARS !! More

Trust them to make it right.An honest mistake happened Trust them to make it right. An honest mistake happened with my warranty when I purchased a vehicle from here. When the staff learned of it they imme Trust them to make it right. An honest mistake happened with my warranty when I purchased a vehicle from here. When the staff learned of it they immediately reached out to me to not only correct it to what it should have been, but in fact to increase the term of the warranty by another year. I signed the contract, they could have left it at that. That’s not their style. They made it right. Trust these guys. More