Elk Grove Buick GMC

Very bad experience for my visit on 1/8/2025. I'm so disappointed for the Elk Grove GMC. My advisor name: JOSEPH. and my SO#.547866. oil change and request tires rotate. I was there at 7:15am. I'm so disappointed for the Elk Grove GMC. My advisor name: JOSEPH. and my SO#.547866. oil change and request tires rotate. I was there at 7:15am. Parked my truck at frond of the service office. ***I marked "x" on the side of the tire before I leave. (you can check there SECURITY CAMERA). I got a call at 5pm note my truck is ready for pick up. When I get there at cashier the invoice showed $29.95 for tire rotate. (I was book the service on line is showing free rotate.). After I double check the tire where I marked "x". I know it they did not do the job. I go back to the cashier and told them the happen, ........the answer is" we confirm and sure we did and no free services". OK, start lies. I said I need to talk to my advisor. "first answer, he want home." But he show out a few mines later. the answer is " I'm very sure we did the service and I stand there saw the mechanic rotate the tire. ..................!!!!!... Well, I try to calm them down and bring him to my truck and showed "x" where I marked on the tire. He suddenly quiet and silent.. sorry, sorry, sorry,................ and said come back on Monday, I will take care of it.. .. Cheat, Dishonest, A lot of lies. The GMC is the biggest brand in the world, Unbelievable is happens in U.S . I hope this is the only case and last to your customer, Please improved the quality of the vehicle and dealer 's services to keep our market strong. sincerely More

We were there for 4+ hours and left without the truck we were told we were getting. When we called the sales rep when we got home, he mentioned he talked to his boss and they would make it "right." The next were told we were getting. When we called the sales rep when we got home, he mentioned he talked to his boss and they would make it "right." The next day my husband had to spend another 4 hours to clean up the mess they did the day before. A lot of unnecessary back and forth. They really need to pay attention to detail and not rush a sale! We also purchased the Cilajet package for our truck. We purchased the truck over 2 weeks ago and still haven't received a call to schedule an appt to get this done. Super unprofessional. Don't offer a service you can't give in a timely manner or disclose this at the time of sale. More

It is the best place to buy cars, they have the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best ,way to find the right car for you ,his customer service is oustandeing and treat you like a family . More

It is the best place to buy cars, they have the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best prices, the attention they give you is the best and they always look for ways to help you. especially ask for Nabil and he will help you in the best ,way to find the right car for you ,his customer service is oustandeing and treat you like a family . More

The parson that it take care of me is just amazing person she take time to answer all my questions person she take time to answer all my questions More

It was absolutely an exceptional experience coming all the way from Idaho to purchase our 2025 Buick Enclave . From the moment I made contact with Nabil (one of their most senior salesman), he made everyt the way from Idaho to purchase our 2025 Buick Enclave . From the moment I made contact with Nabil (one of their most senior salesman), he made everything very, very easy. It could have been an intimidating venture, but Nabil was on top of everything, ensuring all our questions were answered and that the vehicle would be 100% ready upon our arrival. Nabil was even more than willing to come get us from the Airport We really felt we got the red carpet service the whole time. I particularly appreciated how responsive and thorough Nabil was to my texts It's not every day we'd travel as far as we did for a vehicle, but we're glad we did - nice job, everyone! More

Nabil Ashofta is an excellent Product Specialist, Salesperson and Customer Service rep. It was a pleasure doing business with him Salesperson and Customer Service rep. It was a pleasure doing business with him More

I appreciate the great communication and conversation when bringing in my vehicle to be serviced. Everything was done well and exactly as expected. The staff was very polite and helpful and gave me a con when bringing in my vehicle to be serviced. Everything was done well and exactly as expected. The staff was very polite and helpful and gave me a confident feeling when driving off that my vehicle had been serviced and taken care of. Thank you! More

Bait and switch is practiced at this dealership. They will not honor vehicle price as advertised. They mandate dealer add-on options in addition to advertised price. They will not honor vehicle price as advertised. They mandate dealer add-on options in addition to advertised price. More

Deion, was amazing! Never been to a dealer where they care so much for you and actually spend the time explaining things to you. Never been to a dealer where they care so much for you and actually spend the time explaining things to you. More