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Elk Grove Acura - Service Center

Elk Grove, CA

4.8
98 Reviews

98 Reviews of Elk Grove Acura - Service Center

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May 26, 2024

Mariana is always very helpful and great to work with. Service dept has Saturday apts which is really helpful too. More

by kaci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Megna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariana Larzo service 10/10
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May 29, 2024 -

Elk Grove Acura responded

Kaci, Thank you so much for your excellent service review! We are so glad that Mariana had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

May 25, 2024

Professional friendly welcoming listener on time etc Again. Professional friendly welcoming listener and on time as promised More

by pacheconatalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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May 29, 2024 -

Elk Grove Acura responded

Natalie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 24, 2024

Excellent, professional service! I only have my Acura serviced here. I highly recommend them to anyone seeking quality service for their Vehicle. More

by ACROBINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Melo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad David and our team were able to help, and we hope to see you again!

May 23, 2024

Gilbert was great. Gave me great service. Also told me what my car needs for the future More

by matthewk619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert miranda
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May 29, 2024 -

Elk Grove Acura responded

Matthew, Thank you so much for your kind words for Gilbert, and for taking the time to leave us this wonderful feedback!

May 23, 2024

Easy to schedule the appointment. Advisor Informed me the services I need and preformed the services accordingly. I love the complementary car wash. Thanks More

by CHAOS_SWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Broussea
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May 29, 2024 -

Elk Grove Acura responded

Chaos, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with David and our team, and we look forward to working with you again.

May 22, 2024

David was great! Went out of his way to find a car that would fit my son’s budget. My son left extremely happy. Finance team was very helpful as well even called us b More

by nicollemohsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Melo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Elk Grove Acura responded

Nicolle, Thanks for sharing your thoughts about your and your son's experience with Elk Grove Acura. David and our team appreciate your business and hope to see you again soon!

May 20, 2024

This dealership has provided awesome service since I purchased my first Acura from them in 2016! More

by johnlupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAVID BROUSSEAU
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May 20, 2024 -

Elk Grove Acura responded

John, Thanks for sharing about your experience with Elk Grove Acura. David and our team appreciate your business and hope to see you again soon!

May 19, 2024

I would say they need to be more communicative. It took me three days to get loaner. I was little disappointed. More

by SAC_BEBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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May 19, 2024 -

Elk Grove Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 18, 2024

Mariana and your team were great. They answered all of my questions and kept me updated on the status of my car. I have been a customer of Elk Grove Acura for over 20+ years and you More

by trishnterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana
Report | Print
May 19, 2024 -

Elk Grove Acura responded

Thank you for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience with Mariana here at Elk Grove Acura.

May 18, 2024

Great service, Gilbert has great customer service skills . Really knowledgeable . Great job. Will definitely return More

by g.miranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Miranda
Report | Print
May 19, 2024 -

Elk Grove Acura responded

Thank you for taking the time to share your thoughts on working with Gilbert and our team. We're glad to hear we delivered such a great experience!

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