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Elk Grove Acura - Service Center

Elk Grove, CA

4.8
98 Reviews

98 Reviews of Elk Grove Acura - Service Center

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July 21, 2024

Elk Grove Acura did the hard work of diagnosing a power train warranty issue, documenting the issue and getting Acura to approve the repairs. Awesome service from start to finish! More

by cphodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Maciel
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Jul 21, 2024 -

Elk Grove Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 20, 2024

Thank you very much for your great service and I appreciate you washing my car More

by RMS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2024 -

Elk Grove Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Acura!

July 20, 2024

I had an amazing experience with Acura. This is our seventh vehicle purchased from Acura and we won’t go anywhere else. More

by tripletmama95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Megna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonny and Hutchinson
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Jul 21, 2024 -

Elk Grove Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

July 20, 2024

A1 Service performed in 30-35 minutes which was pleasant surprise. Best service I have received as far under new dealership. More

by stony95758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lazaro
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Jul 21, 2024 -

Elk Grove Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 19, 2024

I have been a customer for 8 years. I am pleased with the quality of service and the expertise of the staff. I have recommended the dealership to others. More

by MELODY.L.CHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2024 -

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, Melody, and we hope to see you again!

June 29, 2024

This is the second time that we’ve had a problem with the vehicle within days of driving it off of the lot. I accepted it the first time, but after the second time, we can’t come back here. More

by Renee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Kurtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 04, 2024 -

Elk Grove Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, Renee, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

June 14, 2024

Good environment to wait for the car to be done. Friendly staff. Good amenities. Nice experience overall. More

by HOAVQUACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lazaro
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Jun 16, 2024 -

Elk Grove Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Mariana and our team can assist you with in the future, please let us know.

June 13, 2024

Great service! They kept me informed on the progress and fixed my car in a timely manner. More

by JUST1872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Robinson
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Jun 16, 2024 -

Elk Grove Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 13, 2024

As a prefer customer who purchase the MDX used also bought a extended warranty. All the vehicle service preform by Elk Grove Acura took it in to adjust the parking brakes was charge $200 dollars not to More

by moraslaptop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lazaro
Report | Print
Jun 16, 2024 -

Elk Grove Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Mariana or our team can assist you with in the future, please let us know.

June 11, 2024

Will Robinson, my adviser was prompt, explained everything in detail and was very professional. Excellent service! More

by RAYVALDOVINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will ROBINSON
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Jun 12, 2024 -

Elk Grove Acura responded

Thank you, Ray! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Will met your expectations. Thank you again for choosing Elk Grove Acura, we look forward to having you as one of our valued customers for many more years to come!

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