Elk Grove Acura - Service Center

I was there for a recall; I originally was scheduled for January 28, 2025 but received a call indicating that an appointment was available in the next couple of days. Service was free. I was there 5 minutes January 28, 2025 but received a call indicating that an appointment was available in the next couple of days. Service was free. I was there 5 minutes prior to the service department opening. I received a text with the service advisor's telephone number. 6 hours later and earlier than I expected, I received a call from the service advisor indicating my vehicle was done. I then received a text asking when I would be there and I responded in 20 minutes or so. When I arrived, the service advisor was checking another customer in but continued to talk after. I was waiting and was ready to interrupt when their conversation was complete and I signed the paperwork. The service advisor called back to have my vehicle brought up but no one answered. He went back and came back 11 minutes later with my car, stating there was a car blocking my car so he had to move it to get to my car. I have been a customer of this dealership through its many ownership changes since 1991; I was happy with the quality of the vehicle and the fact that the service advisors were stable. I don't have the trust that I used to have. More

Chad, was very professional in advising me of my repairs to avoid future issues with my vehicle. His honesty and solid knowledge of my vehicle is one reason I continue to comeback and have referred friends to avoid future issues with my vehicle. His honesty and solid knowledge of my vehicle is one reason I continue to comeback and have referred friends and relatives. I greatly appreciate the professionalism and responsibility of employees like Chad!!! More

Fast, friendly, efficient service! Always reliable and car is nice and clean. Knowledgeable staff and nice waiting area. Always reliable and car is nice and clean. Knowledgeable staff and nice waiting area. More

He is the only reason I’ve been going there for 20 years! ! He’ wonderful! ! He’ wonderful! More

Good service, thank you! My car was fixed and a loaner provided. Pick up of my vehicle was quick and painless. My car was fixed and a loaner provided. Pick up of my vehicle was quick and painless. More

Great service! Will Robinson our service advisor is awesome! He always takes care of us. Always looking for coupons and promotions to help us get the best prices fo Will Robinson our service advisor is awesome! He always takes care of us. Always looking for coupons and promotions to help us get the best prices for the service we need. They do great quality work. Always done around the estimated time given for the work if not sooner. Nice friendly staff with good knowledge . We’ve been coming here to service our 2018 Acura MDX for 2 years now and will continue to do so. More

He listens to my concerns and very thoughtful of my opinions choices . He explains in a way I can understand. opinions choices . He explains in a way I can understand. More

Overall experience was good. Chad was helpful. I appreciated his help on the last visit Chad was helpful. I appreciated his help on the last visit More

Will was excellent in handling the entire process from when I brought my for service based in the recall notification received to when I picked it up. when I brought my for service based in the recall notification received to when I picked it up. More

chad is awesome. But i have one concern with Acura why i have to pay the diagnostic with the rough shifting since its been existing acura problems since 2018 1 yr aft But i have one concern with Acura why i have to pay the diagnostic with the rough shifting since its been existing acura problems since 2018 1 yr after the model came out. why did not automatically do since I have been with you guys for 7 yrs now. I think i deserve a refund since its Acura's fault regarding computer upgrade. Not mine. Acura should cover it. Thank you! More