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Elk Grove Acura - Service Center

Elk Grove, CA

4.8
98 Reviews

98 Reviews of Elk Grove Acura - Service Center

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August 04, 2024

Clean and professional business environment. Fast service and reasonably priced. Employees are very friendly and helpful. More

by ddamschen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Maciel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Ahern
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2024 -

Elk Grove Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Acura.

August 04, 2024

The service was done in a timely manner, and the Customer contact did not push for extra services etc. More

by IBADWALZ
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Elk Grove Acura responded

Thanks for sharing your thoughts about your experience with Elk Grove Acura. We appreciate your business and hope to see you again soon!

August 04, 2024

Advisor Will didn’t explain any of the add on services. . some were not needed. More

by NORA.LERMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will Robinson
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Aug 07, 2024 -

Elk Grove Acura responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Nora, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 03, 2024

Mariana was amazing. She took care of me immediately and my car was done earlier then expected. More

by lori.oliveto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariana Lazaro
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Aug 04, 2024 -

Elk Grove Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Acura, Lori, we look forward to having you as a valued customer for many years to come!

August 03, 2024

David was extremely helpful. My car was ready before the time I needed it! Great job to the entire team. More

by 28TCARLILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service. 5 stars
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Aug 04, 2024 -

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad David was able to help, and we hope to see you again!

August 03, 2024

Great service people who don’t push you into getting unnecessary work done on your car. More

by 143ML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Elk Grove Acura responded

Thanks for sharing your thoughts about your experience with Elk Grove Acura. We appreciate your business and hope to see you again soon!

August 02, 2024

Service was amazing! Thanks Dave! Definitely will be back! Great store and great atmosphere! Thanks More

by STEF_LEANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Broussare
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Aug 02, 2024 -

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 02, 2024

Chad was great help. He was friendly and got straightforward with our car gas fuel pump issue. More

by jsaetern14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Elk Grove Acura responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Acura.

August 02, 2024

Mariana was great! She got me in and out and was able to get one of my recalls completed. Thank you! More

by maryjeanlu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana
Report | Print
Aug 02, 2024 -

Elk Grove Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 01, 2024

They are very friendly and kind. Service is very good and prompt. They seems to know the history of the car. More

by RH48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariana
Report | Print
Aug 02, 2024 -

Elk Grove Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

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