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Elk Grove Acura - Service Center

Elk Grove, CA

4.8
98 Reviews

98 Reviews of Elk Grove Acura - Service Center

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August 08, 2024

Great service! Great customer care. Recommend this deal xxxx to anybody also very knowledgeable. Inexperience More

by escobargdavid66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Elk Grove Acura responded

Thank you, David! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Acura.

August 07, 2024

Had recall done. It was completed in timely manner. DMV certificate provided. Even washed the car. Overall excellent service More

by BHOSO14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Robinson
Report | Print
Aug 07, 2024 -

Elk Grove Acura responded

Thank you for choosing Elk Grove Acura. We look forward to having you as one of our valued customers for many more years to come!

August 07, 2024

Both Chad and well trained tech did a marvelous job taking care of my car. More

by peabody6612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2024 -

Elk Grove Acura responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elk Grove Acura.

August 07, 2024

Just had my 2006 Acura MDX repaired after a sparkplug incident and it was about half the estimate I received by another repair shop. David Brousseau did a wonderful job of coordinating the whole repair More

by NEC8825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Brousseau
Report | Print
Aug 08, 2024 -

Elk Grove Acura responded

Thank you for your business and this review. We're happy to hear David and our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 07, 2024

The staff here at Elk Grove Acura always make me feel like family every time I walk into the dealership. They are super friendly and always honest, which isn’t so common to find these days. The facilit More

by Rene P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Eley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Maciel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Ahern
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2024 -

Elk Grove Acura responded

Rene, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Acura to be a positive one. Please don't hesitate to reach out if you need anything else.

August 07, 2024

Didn’t feel satisfied with service asked if other things that are wrong with my car to be checked out and I didn’t get that customer service is horrible also no coupons for services asked plenty of times ve More

by TERESAMARIAMIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Kurtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2024 -

Elk Grove Acura responded

Teresa, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

August 06, 2024

I have always been satisfied with the service department. I did not speak with Chad,only Mariana. She was great! More

by JAPETREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mariana Lazaro
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Aug 06, 2024 -

Elk Grove Acura responded

It's great to hear that Chad, Mariana, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Acura!

August 06, 2024

Experience is always great at Elk Grove Acura! Will definitely refer them to our family and friends. More

by mitchmegna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Elk Grove Acura responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Acura, Mitch, we look forward to having you as a valued customer for many years to come!

August 06, 2024

The service was quick and on-time, as usual. The coupon price was also a factor. More

by DALE_YAMADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Kurtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 06, 2024 -

Elk Grove Acura responded

Dale, Thank you for choosing Elk Grove Acura. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 04, 2024

I’m happy with my service. Will Robinson does a great job at keeping me updated on what is needed on my vehicle More

by Ganesh
Recommend Dealer
Yes
Employees Worked With
Will Robinson
Report | Print
Aug 04, 2024 -

Elk Grove Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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