Elk Grove Acura - Service Center

Windsheild replacement! Let me start by stating that my sales experience was awesome; thanks, Jason! However, my experience w/ the Service Dept. wasn't so grand. I made an a Let me start by stating that my sales experience was awesome; thanks, Jason! However, my experience w/ the Service Dept. wasn't so grand. I made an appt. over the phone to have my windshield replaced a month in advance. A week later I had to re-schedule and decided to do it online. Using their text service, I attempted to re-schedule and was told my request would be forwarded and that I would receive an email. 3 days later and no email, so I messaged back and was told my info would be forwarded again and that I would receive an email. Another 4 days go by, and still no email. By this time my wife had brought the truck in to have an oil change and air filter replacement, so I had her confirm an appt. date. On the scheduled day I drop off my truck and check in only to find out that my windshield wasn't even there. Bill Winegar tells me that it was sold to another job, and the reason is the service dept. couldn't get in contact with me to reschedule. After showing Bill the multiple unanswered text messages, and reminding him that my wife made the appt. in person, he had nothing to say. His solution is to reorder the glass and have me reschedule! What a disappointment! 2 hours later I get a call from Bill telling me the glass was rush ordered and to bring the truck back down. Why didn't Bill just do that when I was in his office? So far this experience has been a big let down. I bring the truck back for repairs, and I receive a write up for $1,700 and was told the truck would be done the next morning. I questioned Bill about the total cost which is now $300 more than my first two original quotes. Upon scheduling the first appt. and when my wife rescheduled the appt., we both received quotes from two different service advisors for the amount of $1,400; $1,100 for the glass and $300 for labor and miscellaneous parts. Bill tells me there is a mandatory camera calibration that that needs to be performed upon installation of the new windshield. Ironic how two previous service advisors fail to mention or add this to the original quotes? The next morning I get a call from Bill telling me the car wont be completed on time due to the camera calibration, as they have misplaced the specialty tool required for such recalibration, and that I was looking at another 4 days at minimum. What gives? So, Bill tells me I can pick the truck up and come back for the calibration when they get the tool. Upon picking up the truck I noticed the calibration charge hadn't been removed. After what I feel was an unpleasant conversation w/ Bill about having the charge removed, he reluctantly removed the unwarranted charge. Trying to express my frustration with Bill about this whole experience was like talking to a deaf person. Not only did he seem as if I inconvenienced him, but he gave me a half hearted apology. What really pisses me off is the fact that my camera works fine, and didn't even need the recalibration to begin with. All this for a windshield! Completely unprofessional and unacceptable. Needless to say they have lost my business, and will gladly drive to Roseville to receive the care and treatment I deserve. My step father worked for Lasher for more than 20yrs, so I have just a little idea as to how a dealership should operate. This is not the way! More

Terrible Customer Service, WAY over priced!! I purchased my vehicle through another delaer, however that dealer moved farther out of my location and about a year ago I took my car to Lasher Acura I purchased my vehicle through another delaer, however that dealer moved farther out of my location and about a year ago I took my car to Lasher Acura in Elk Grove. They performed some normal mainenace work and did a repair that cost me over $1000. From the time I entered their dealership They're service advisor Robert Martel treated my husband and I like they were doing us a favor by fixing our vehicle at their dealership. Regardless, we had the work completed. Now well over a year later the same probelm exists in my vehicle and I am told the warranty has expired and they want to charge me $195 for a diagnositc to figure out what is wrong. This price is over $95 more than what Niello Acura charges. I also explained the need for the maintenace service and they are $22 over what Niello Acura charges for the service. I asked Robert if they would be willing to come down on the price and he told me I would have to leave a voice mail message with his manager and the manager would have to get back to me on Monday, because he was gone for the rest of the week, on Thursday. I feel that based on my prior loyalty to their Dealership that they would have no problem meeting the same price as Niello, however that wasn't the case, instead all I got was an indignant attitude from Mr. Martell when I explined my situation and the fact that they were way over what the other dealership was charging. what happened to Customer service and doing the right thing. Well it doesn't happen here at Lasher Acura. Be aware and check round for prices before getting your car repaired here!! More

The staff in the service department were very knowledgable and helpful. I waited for my service to be done and it was serviced and washed in a very short time. knowledgable and helpful. I waited for my service to be done and it was serviced and washed in a very short time. More

Elk Grove Acura has been superior in their customer service, going above and beyond the call of the duty to meet my needs. My 2007 MDX had a few technical issues since I bought it and they followed the service, going above and beyond the call of the duty to meet my needs. My 2007 MDX had a few technical issues since I bought it and they followed them all the way through until they were resolved. They also honored the issues in good faith. Service Associate Chandra Rosales leads the way in the service department. She epitomizes hard work,punctuality,commitment,and excellence of Elk Grove Acura. She always has a smile and is attentive to my individual needs. She absolutely knows her "stuff" and provides accurate automotive education to the customer. She shows care and concern by listening attentively to issues even beyond "my car". She is an asset to the dealership. Others that have helped me in the time I have been associated with Acura are, Jeff, the Service Mgr, with Technical info; Chad, Eric, Robert in the service dept-they are always friendly,prompt and eager to help without hesitation; Rocco and Norman, who are expert technicians-they have intuition and intelligence that is incomparable; Phelan,auto parts associate, knows his parts and can give up to date info even on aftermarket products; and the lovely Valerie, who is the cashier; very big smile, cheery and receptive! Also a shout-out to Doug Heibel, salesman who sold me my wonderful MDX! Best Automotive purchase I have ever made. I will forever be an Elk Grove Acura fan! Dont waste your time anywhere else More

I have been taking my car to Elk Grove Acura for service since I purchased my car and Chad Kurtz has always been terrific to deal with and treated me great and been very honest. I always know if he suggest since I purchased my car and Chad Kurtz has always been terrific to deal with and treated me great and been very honest. I always know if he suggests something needs to be done on my car, that it's absolutely needed. More