Elk Grove Acura

Excellent group of very professional folks. Really enjoyed it - no hassle - no pressure. Everyone there is very helpful and extremly honest. I would go back in a heartbeat. enjoyed it - no hassle - no pressure. Everyone there is very helpful and extremly honest. I would go back in a heartbeat. More

We saw a used Tacoma on AutoTrader.com at Elk Grove Acura. Our sales person, Kyle, was very nice and seems like a great guy and the finance guy, Michael was also really nice. Beside that, it was the Acura. Our sales person, Kyle, was very nice and seems like a great guy and the finance guy, Michael was also really nice. Beside that, it was the typical dealer experience. We were there almost 3 hours for negotiations and paperwork. They weren't too flexible on the price which we were okay until getting home and finding out more about the truck. Now I feel that we paid too much. When our friend, who is very car savvy, saw it he said it looked like it had work to the front quarter panel so we took it to our mechanic so he could check it out. Our mechanic verified that it had been in so sort of accident. Any mechanic would have been able to tell this so I am very disappoint. The dealership must have found this out when they did their inspection and I feel they should have disclosed it. The CarFax report was clean, so I guess it was our fault for not knowing what to look for, but still. We would never have bought the truck knowing about the accident. Besided that our mechanic found a power steering leak which I feel the dealership's mechanic should have seen and fixed prior to putting it on their lot. This week (less than a month from purchase) we had to take the truck in for new front break hardware. The front breaks were one of the things the dealership said they fixed so that was a bit troublesome. I wanted to buy a used vehicle from a major dealer because I felt it would be more reliable than buying from a private party because they would have inspected the vehicle and fix the issues before selling it. I think my expectations were too much. More

Very professional and customer oriented sales team! In particular, Max Mitchell was very knowledgeable, professional, and courteous salesperson who helped me to make very informed decision without any und particular, Max Mitchell was very knowledgeable, professional, and courteous salesperson who helped me to make very informed decision without any undue sales pressure. Kudos to the Elk Grove Acura management team for a well-managed dealership! Overall, I had a very positive experience during the purchase of my new 2011 MDX! More

I am the only person working for my family. I have a sick family member that makes me need to leave work unexpectedly quite often. I had a 1996 Camry with over 200k miles on it that I bought in 1999. On Sund family member that makes me need to leave work unexpectedly quite often. I had a 1996 Camry with over 200k miles on it that I bought in 1999. On Sunday, August 7th, 2011, my car broke down. Numerous things were happening with it and I was scared beyond beliefe on how this would effect everyone. I looked into other transportation and would need 2 buses to get to our Light Rail system and then another bus to get to work, which is about an hour away driving, and it would take about 4 1/2 hours a day total. This was not an option. I went on-line to the Elk Grove Auto Mall the next day and found a car I was interested in. I called and spoke with Graham Copps and submited a request for pre-approval. He called me back in about 15 minutes to say I should come down to see the car. While there he was professional while personable. He made the transaction so easy. Next I worked with Robert Eason in financing. Again, professional but personable. I was happy to have been approved so quickly, but not looking forward to a payment since I have not had one in about 6 years, but he kept up easy conversation that made it easier for me to be there. I drove home in my "new" used 2007 Toyota Camry. The reliefe was tremendous. Now, what makes me adamant to recommend Elk Grove Acura to everyone I now meet is the fact that the very next day I rec'd a call from a woman names Angel. She called to tell me that they had found me better financing. My rate went down from 12.99% to 7.49%, my term went from 72 months down to 60 months while my payment decreased my about $5.00. THIS is phenominal customer service!!! I signed the contract for the previous figures, needing a car and accepting what was available at the time. But, they went the extra mile to continue to try to get me the best deal. I was shocked to get that call and was able to go to the dealership last night to sign a new contract that is saving me a year of payments and over $3,700.00. All of my heartfelt thanks to the all the people I worked with. The peace of mind and weight lifted from my shoulders is so wonderful. And the drive is smoother and much more fun now too!!! Try this dealership to see what they can do for you!!! More

I respoded to an add for a used vehicle. My salesman met me and listened to my concerns about making a deal. I was able to trade in my current vehicle and complete the purchase as I had hoped. I had one a me and listened to my concerns about making a deal. I was able to trade in my current vehicle and complete the purchase as I had hoped. I had one area that needed to be serviced after the sale and this dealership met my expectations on service after the sale. They loaned me a vehicle while my service was being performed and even washed my vehicle prior to me picking it up. I feel that I paid a fair price for my vehicle comparing it to what I had been looking at both private sellers and other dealerships. More

We couldn't be happier with our complete experience. Our sales rep, Robert Robyn, was the friendliest salesperson we have ever dealt with. He was extremely friendly, knowledgeable and helpful, going what we sales rep, Robert Robyn, was the friendliest salesperson we have ever dealt with. He was extremely friendly, knowledgeable and helpful, going what we agree on was above and beyond what we ever could have expected. He made the purchase and entire transaction a very memorable experience and I would not hesitate in recommending his services to anyone else. More

VERY FRIENDLY STAFF AT THIS DEALERSHIP IN ELK GROVE, CA. VERY KNOWLEDGEABLE AND HONEST ABOUT THEIR VEHICLES. GAVE ME A GREAT TRADE IN VALUE ON MY TIBERON. WAS VERY HAPPY WITH MY USED CAR PURCHASE, 2008 ACUR VERY KNOWLEDGEABLE AND HONEST ABOUT THEIR VEHICLES. GAVE ME A GREAT TRADE IN VALUE ON MY TIBERON. WAS VERY HAPPY WITH MY USED CAR PURCHASE, 2008 ACURA RL. WILL DO FUTURE BUSINESS. More

Talking with Robert was a fun experience. He was smiling and helpful, explaining all the features on the car. He is a very nice man. Mr. Eldib was professional and handled all the fiancial business as ple and helpful, explaining all the features on the car. He is a very nice man. Mr. Eldib was professional and handled all the fiancial business as pleasant as possible. We drove away with a happy attitude and we are thrilled with our new car. More

The whole experience was good and stress free. Since it was a used car I felt more at ease because of the 150 point inspection they had done. Doug was the opposite of high pressure, he just made sure that was a used car I felt more at ease because of the 150 point inspection they had done. Doug was the opposite of high pressure, he just made sure that I had all the information needed. Everyone was great. I drove 90 miles to get to the dealership and it was worth it. More

Elk Grove Acura has been superior in their customer service, going above and beyond the call of the duty to meet my needs. My 2007 MDX had a few technical issues since I bought it and they followed the service, going above and beyond the call of the duty to meet my needs. My 2007 MDX had a few technical issues since I bought it and they followed them all the way through until they were resolved. They also honored the issues in good faith. Service Associate Chandra Rosales leads the way in the service department. She epitomizes hard work,punctuality,commitment,and excellence of Elk Grove Acura. She always has a smile and is attentive to my individual needs. She absolutely knows her "stuff" and provides accurate automotive education to the customer. She shows care and concern by listening attentively to issues even beyond "my car". She is an asset to the dealership. Others that have helped me in the time I have been associated with Acura are, Jeff, the Service Mgr, with Technical info; Chad, Eric, Robert in the service dept-they are always friendly,prompt and eager to help without hesitation; Rocco and Norman, who are expert technicians-they have intuition and intelligence that is incomparable; Phelan,auto parts associate, knows his parts and can give up to date info even on aftermarket products; and the lovely Valerie, who is the cashier; very big smile, cheery and receptive! Also a shout-out to Doug Heibel, salesman who sold me my wonderful MDX! Best Automotive purchase I have ever made. I will forever be an Elk Grove Acura fan! Dont waste your time anywhere else More