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Elk Grove Acura
Elk Grove, CA
291 Reviews
Serving the Sacramento area, Elk Grove Acura, located at 8585 Laguna Grove Drive in Elk Grove, CA, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 291 reviews
July 16, 2012
Graham Copps was friendly,knowledgeable and pleasant to negotiate with. He went out of his way to make our buying experience a satisfying and acceptable one. negotiate with. He went out of his way to make our buying experience a satisfying and acceptable one. More
by neill_j
Employees Worked With
Graham Copps
July 02, 2012
This was our third time leasing from Elk Grove Acura and, as always, the experience was very enjoyable. Yes, getting a new vehicle can actually be a pleasant experience when you do your buying/leasing here. as always, the experience was very enjoyable. Yes, getting a new vehicle can actually be a pleasant experience when you do your buying/leasing here. Everyone we have ever come in contact with at this dealership has been genuinely kind and helpful. They are respectful and do not play games when dealing with you. Our salesperson, Max Mitchell, is no exception. Knowledgeable, great personality, incredibly easy to be around. Absolutely no stress when dealing with Max and we recommend him highly. Elk Grove Acura will continue to be our dealer of choice. More
by honeyscarolina
June 27, 2012
All the way from North Dakota... Proud owner of a 2004 All the way from North Dakota... Proud owner of a 2004 TL, but with growing kids I have wanted to add an MDX to the family for quite some time. When All the way from North Dakota... Proud owner of a 2004 TL, but with growing kids I have wanted to add an MDX to the family for quite some time. When looking to buy a new vehicle, I know what I want and often take months to find the exact one. We stopped into Elk Grove Acura on a Thursday evening. I knew they did not have "my" car there, but wanted to physically check out the MDX, make sure it was what I expected, and then it could move it's way up higher on my to-do list. We were greeted by Max and I was pleasantly surprised that I liked him. I am not a fan of "salesmen" but Max didn't try to "sell" me anything. He did not even hesitate when I told him he didn't have what I wanted, he simply said he could have it there tomorrow. When it came to price, Max started tallying the numbers for us and I told him specifically what I wanted to pay. There was no delay and no haggling. Instead of feeling like a target, I felt like I was catered to. I got exactly what I wanted given to me, and nothing pushed on me. I have never had a car-buying experience that was actually enjoyable and not a chore! They got my gorgeous new MDX brought in and even installed the aftermarket accessories and had me on the road in less than 48 hours (closer to 24 hours since I didn't commit until Friday morning). I could not ask for better. :-) Thank you, thank you, thank you. Max (and everyone else) made this purchase way to easy! I will be excited to return in the future when it's time to add another. More
by kstenehjem
June 14, 2012
I was in the mood to buy a full size truck. I had searched on the Internet for this type of vehicle in my area and there was a 2010 Ford F150 XLT at this dealership. I had emailed the Doug Heibel abo searched on the Internet for this type of vehicle in my area and there was a 2010 Ford F150 XLT at this dealership. I had emailed the Doug Heibel about the truck, my trade-in, my approval status and what I was willing to pay. I received a quick response that the could probably meet my request, but would have to see the trade-in. So, about 20 minutes later I was at the dealer, and met with Doug. He was currently with another customer so he introduced me to Max Mitchell. Max and I went out to the vehicle I wanted, and I really liked the way it looked and felt. Max asked if I wanted to test drive it and within minutes (after doing some test drive paperwork) we were out on the road. The truck was a dream, it had all the extras that I wanted a couple extra bells and whistles that I didn't even dream of. Max even asked me what type of music I liked while we were driving and set my favorite station as number 1 on the saved stations. Upon returning to the dealership, I was ready to crunch some numbers. I informed them what I was willing to pay, what I wanted as trade-in, how much I was willing to put down and how much I was willing to pay. In a matter of 10 minutes they were back with the counter offer which was really more of an agreement and a description of what they were going to submit for approval. Within 5 minutes we shook hands and it was time for me to meet with the Finance Manager (Ashraf Eldib). Over the next hour Ash and I went through all the paperwork, adding miscellaneous options to the purchase so that I felt 100 percent at ease about my purchase. Within three hours I was on the road in my NEW "Used" FORD F150 XLT enjoying life. I went home, picked up the wife, and went over to mom's to show her my new truck. Thanks Elk Grove Acura for getting me into my new vehicle. More
by mstrmet
Employees Worked With
Doug Heibel
June 13, 2012
I have given Acura of Elk Grove, and Graham Copps, a rating of excellence. I went to the dealership on Sunday, on a whim, to look at a couple of Acura RDX's that I saw on-line. My experience with anot rating of excellence. I went to the dealership on Sunday, on a whim, to look at a couple of Acura RDX's that I saw on-line. My experience with another local Acura dealership a month ago had left me feeling a bit disillusioned and disappointed, so I was not expecting much. I didn't even bring my husband with me, because I didn't want to waste his time. Graham greeted me right away and was very warm and enthusiastic, but not pushy or over-bearing. We took a test drive, then sat down to run the numbers, and it was all very relaxed and comfortable. I noticed that this Acura dealership was very busy - lots of activity and people coming in to look and purchase, and plenty of salespeople to take care of everyone. This impressed me - they even allowed me to take the car I was interested in home to show my husband! After negotiating for a minimal amount of time, we came to an agreement on a price and fair trade-in for my vehicle. However, since I am a very cautious person who does not make hasty decisions, I did not return until the next day to purchase my new baby. Graham was very patient and understanding about my apprehension - he agreed that it was a big decision, and did not try to force or influence me in any way. That is the kind of car-buying experience that everyone should have, and I will definitely recommend this dealership and salesman to everyone I know! More
by ljenner
Employees Worked With
Graham Copps, Graham Copps
June 05, 2012
We purchased an Acura CPO MDX last weekend. My wife and I agreed that this was the absolute best car shopping experience since my first car purchase in 1996! Max is the man. He was friendly and treated u I agreed that this was the absolute best car shopping experience since my first car purchase in 1996! Max is the man. He was friendly and treated us with respect. He made the purchase easy and straightforward. He has earned our business, and we would strongly recommend him to our friends and family. Look for Max if you are looking for a car at this dealership. Max- thank you so much for all your help. We really appreciate your assistance! More
by ecilin
May 18, 2012
I was wandering around the Elk Grove Auto Mall looking for a slightly used minivan, and Phil came out to talk to me. Even though we ultimately determined they didn't have something matching my needs, he for a slightly used minivan, and Phil came out to talk to me. Even though we ultimately determined they didn't have something matching my needs, he was extremely friendly and great to talk to. If you need to go to this dealership, I hope you get to work with Phil, I wish I had been able to buy from him. I found what I needed at Elk Grove Dodge and had an OK experience there, but Phil was the highlight of my day. More
by beckynken
May 15, 2012
Found the exact car we wanted on the internet at Lasher's Elk Grove Acura. I combined a trip to Sacramento with a visit to test drive and check the dealership out. I found Phil to be a low pressure, knowled Elk Grove Acura. I combined a trip to Sacramento with a visit to test drive and check the dealership out. I found Phil to be a low pressure, knowledgeable salesperson during the test drive. This is my third Acura TL, don't think I will ever drive a different car! Phil was responsive to all my questions and by the end of the weekend we had arranged for delivery of the car. Great job Phil... and supporting cast at Lasher's. More
by SDrapala
Employees Worked With
Doug Heibel
May 13, 2012
I have never had a better car buying experiance,Doug it was like car shopping with a friend VS salesman,I've already recomended you! When I go get another car I will be looking you guys up. Thank You I cou was like car shopping with a friend VS salesman,I've already recomended you! When I go get another car I will be looking you guys up. Thank You I couldent be happier!!!!! More
by LadyT0415
Employees Worked With
Doug Heibel
