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Elk Grove Acura
Elk Grove, CA
292 Reviews
Serving the Sacramento area, Elk Grove Acura, located at 8585 Laguna Grove Drive in Elk Grove, CA, is your premier retailer of new and used Acura vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal car, truck or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
By Type
Showing 292 reviews
January 28, 2016
Terrible Customer Service, WAY over priced!! I purchased my vehicle through another delaer, however that dealer moved farther out of my location and about a year ago I took my car to Lasher Acura I purchased my vehicle through another delaer, however that dealer moved farther out of my location and about a year ago I took my car to Lasher Acura in Elk Grove. They performed some normal mainenace work and did a repair that cost me over $1000. From the time I entered their dealership They're service advisor Robert Martel treated my husband and I like they were doing us a favor by fixing our vehicle at their dealership. Regardless, we had the work completed. Now well over a year later the same probelm exists in my vehicle and I am told the warranty has expired and they want to charge me $195 for a diagnositc to figure out what is wrong. This price is over $95 more than what Niello Acura charges. I also explained the need for the maintenace service and they are $22 over what Niello Acura charges for the service. I asked Robert if they would be willing to come down on the price and he told me I would have to leave a voice mail message with his manager and the manager would have to get back to me on Monday, because he was gone for the rest of the week, on Thursday. I feel that based on my prior loyalty to their Dealership that they would have no problem meeting the same price as Niello, however that wasn't the case, instead all I got was an indignant attitude from Mr. Martell when I explined my situation and the fact that they were way over what the other dealership was charging. what happened to Customer service and doing the right thing. Well it doesn't happen here at Lasher Acura. Be aware and check round for prices before getting your car repaired here!! More
by super49
Employees Worked With
Robert Martell
January 06, 2016
CPO 2016 Acura MDX Tyler would be the go to salesman when visiting Elk Grove Acura. He was very friendly, helpful, and knowledgeable about the vehicle. Tyler respect wha Tyler would be the go to salesman when visiting Elk Grove Acura. He was very friendly, helpful, and knowledgeable about the vehicle. Tyler respect what I can afford and work around it to meet close to affordable payment. He was there the whole time during the process of negotiating and the final paperwork. Didn't feel like I was abandoned and thrown at his superior. Great team and Eddie the finance manager is a funny guy! Makes it even more exciting for car buying. Thanks Elk Grove Acura team!!! More
by Sonny
Employees Worked With
Tyler Jennings
January 06, 2016
Elk Grove Acura - I had a good experience at Elk Grove Acura. I enjoyed the fact I didn't have to talk to 3 separate people to buy the car, which is typically the case I had a good experience at Elk Grove Acura. I enjoyed the fact I didn't have to talk to 3 separate people to buy the car, which is typically the case. Tyler handle everything except the financing paperwork. More
by Tpayne56
Employees Worked With
Tyler Jennings
November 30, 2015
Extremely disappointed I've been working with Dan for a couple of weeks. He is knowledgeable and seems to be honest. I was very firm when I told him my bottom line for a mon I've been working with Dan for a couple of weeks. He is knowledgeable and seems to be honest. I was very firm when I told him my bottom line for a monthly payment was $389. I have a 2013 Honda Accord V6 lease that is due in Feb. I advised him that I would need to turn in the lease at the time of the sale. I was in the dealership for the 2nd time on Friday. We worked the numbers and he told me we would be upside on the lease about a $1,000. The car I was looking at was out of my monthly price range. He worked numbers on another car and the monthly payment fit my price range. He said the car should be at the dealership by Sunday or Monday. I received a call this evening from Dan that the car would not be in until tomorrow. I gave him my information to run my credit and he asked me if I was going to include my Honda as a trade at the time of the new lease. I reminded him that I needed to include the current lease I have, He then told me that he didn't think the numbers he gave me included my current lease. I told him I was pretty sure it did, because I was adamant about needing to turn in my current lease in order to get my new lease. He said he would look into it and call me back., He called me back and said his numbers did not include my current lease. It brought my down payment up to $20-$25 more ( keep in mind we were already $10 above what was already my bottom line) I told him how disappointed I was and he said in a non caring way "sorry". The issue here is that we are coming to the end of the year. I wanted to take advantage of the end of the year 2015 specials. I lost a day of car shopping because I was waiting for a car I CAN NOT AFFORD. I know he was probably busy due to end of the year. I think Acura should take better care of potential new customers. Kirsten Caravalho More
by kcaravalho
Employees Worked With
Dan
November 13, 2015
Great Buying Experience Leon made this whole experience so smooth. The whole process took a little over 24 hours. The day before I picked up my new vehicle, all I had to do w Leon made this whole experience so smooth. The whole process took a little over 24 hours. The day before I picked up my new vehicle, all I had to do was provide my information over the phone. After work, I went to meet with Leon at the dealership, to test drive a couple of vehicles that he picked for me and my budget. Being that all the financing companies were closed by this time, Leon asked me to return the next day so he can find me better financing options during regular business hours. I went to work the next day and Leon kept me informed of his progress throughout the day. After work, I went back to the dealership, signed my paperwork, traded in my vehicle that was in and "upside down" loan situation and left that evening with new car, 2012 Acura TSX. In addition to Leon's great attentive service and empathy of my situation, the team he worked with, to help me get this car were so much help as well. All of them were so informative and friendly. More
by kaneki26
Employees Worked With
Other Employees :
I forgot the gentlemans name, but he deals with all the financing companies, Leon Carado
November 06, 2015
Amazing Service!!! I just had a wonderful experience purchasing my new TL from Elk Grove Acura. Tyler Jennings was very knowledgeable and professional. He gave me grea I just had a wonderful experience purchasing my new TL from Elk Grove Acura. Tyler Jennings was very knowledgeable and professional. He gave me great customer services and was very helpful in getting me in the car I wanted at the price I was looking for. The financing process was quick and painless....they actually got me added insurance with a lower monthly payment and APR than I was originally looking to for. Graham Copps was very friendly and helpful in making sure I understood the financing process. I will definitely recommend Elk Grove Acura to everyone I know and I'll be returning there for my next car purchase too! More
by mc283803
Employees Worked With
Tyler Jennings, Graham Copps
September 14, 2015
no pressure, awesome service! We were on the fence. I always wanted an Acura but didn't think we could afford one. Doug was patient, and helped us get the car we could afford with We were on the fence. I always wanted an Acura but didn't think we could afford one. Doug was patient, and helped us get the car we could afford with great financing. We will be a life long Acura family! More
by rose4777
Employees Worked With
Doug Heibel
July 17, 2015
Satisfied! Elk Grove Acura had the vehicle we had been looking for. The sales agent Laura was very helpful and answered all our questions. Everyone we have made Elk Grove Acura had the vehicle we had been looking for. The sales agent Laura was very helpful and answered all our questions. Everyone we have made contact with since our purchase have been great. Thank you! More
by Satisfiedcouple
Employees Worked With
Laura Cauble
June 20, 2015
Laura Cauble: Kudos to You Ms.Laura Cauble was wonderful to work with I am glad she was the person from whom I purchased my vehicle. She was welcoming and accommodating and pro Ms.Laura Cauble was wonderful to work with I am glad she was the person from whom I purchased my vehicle. She was welcoming and accommodating and provided me an easy car buying experience. I am very happy with my purchase. Laura listened to my wants and needs; we test drove several cars until I was sure. Laura discussed the features and benefits of a certified vehicle because it was my first certified pre-owned purchase. She had a working knowledge about each of the vehicles we test drove so I was really able to compare and evaluate and that was extremely helpful. Afterwards, Robert Eason from finance handled the financial end expeditiously. He provided even more valuable information (warranty, etc). This is by far my most pleasant, easiest and fastest car buying experience. Thank you both. More
by satisfied
Employees Worked With
Laura Cauble and Robert Eason
June 14, 2015
Robbie Kwock, You deserve 5 stars!!! I usually never give reviews but I'm so please & satisfied with Elk Grove Lashers Acura that I must say something. Only 2 words sums it up, Robbie Kwo I usually never give reviews but I'm so please & satisfied with Elk Grove Lashers Acura that I must say something. Only 2 words sums it up, Robbie Kwock. Yes, he is the most friendly, patient, courteous salesman I've ever met in my life. No sales pressure, answers any questions or concerns I've got & always with the biggest smile. He went out of his way to help me, gave me the best deal out of ALL the dealerships I've visited. If you don't believe me, just try them. If you find a quote from any dealers, just call them & they will beat it by a lot $$$. Wait, there's more, there wasn't the color I wanted in stock so Robbie actually drove all the way to Concord from Sacramento to pick up my MDX personally. Now tell me, will any other dealership do that. Unheard of. They didn't even charge me for the delivery charge or any hidden fees like how Carmax or Others will do. Plus they even threw in the $300 weather tech floor mats... for Free. This dealership wins all categories hands down. Best salesman & amazing prices. A+++ Thank You Mr. Robbie Kwock PT & Sophie More
by PT & Sophie
Employees Worked With
