Elite Motors

Horrible experience. I spent the first part of this Horrible experience. I spent the first part of this week negotiating a price on a vehicle. Every time I got a price, the guy would be like "well, I Horrible experience. I spent the first part of this week negotiating a price on a vehicle. Every time I got a price, the guy would be like "well, I got to talk to my manger" or "you have to talk to this other salesmen". Every time I talked to that other person, the price would go up another $100. The other guy would claim I agreed to all sorts of fees ask for more money. After putting up with this for days, I finally got someone to commit to a final price. The agreement was the price + tax, title, and registration. No fees. Just send in the deposit, he told me, and he'd send over the contract. I could pick up the vehicle that weekend. Well, I gave them my deposit and the the contract came in. Bottom line was far more then I was expecting. It broke down to the agreed upon price plus tax, and $154.38 in Documentary fees. xxx? I called the guy, assuming documentary fees include things like title and registration. Nope, that's separate he told me. He said I agreed to the price plus tax, title, and DOCUMENTARY fees. After telling him I didn't want to pay any fees for a few minutes, and pointing out documentary fee sounds like a fee, he sent me over to the finance guy who told me its state law and there's nothing he can do about the fee. The kicker? The contract says: "Documentary fee is not an official fee. A documentary fee is not required for handling documents and preforming services related to the closing of a sale. This notice is required by law." What they left out is what the rest of the law actually says, "DOCUMENTARY FEE. A DOCUMENTARY FEE IS NOT AN OFFICIAL FEE.A DOCUMENTARY FEE IS NOT REQUIRED BY LAW, BUT MAY BE CHARGED TO BUYERS FOR HANDLING DOCUMENTS AND PERFORMING SERVICES RELATED TO CLOSING OF A SALE. THE BASE DOCUMENTARY FEE BEGINNING JANUARY 1, 2008, WAS $150. THE MAXIMUM AMOUNT THAT MAY BE CHARGED FOR A DOCUMENTARY FEE IS THE BASE DOCUMENTARY FEE OF $150 WHICH SHALL BE SUBJECT TO AN ANNUAL RATE ADJUSTMENT EQUAL TO THE PERCENTAGE OF CHANGE IN THE BUREAU OF LABOR STATISTICS CONSUMER PRICE INDEX. THIS NOTICE IS REQUIRED BY LAW." Funny how they left out something which says its required by law, but I'm sure their lawyers know what they're doing. Anyway, the guy just straight out made something up to get another $154 after the price was set and the deposit collected. He even said that it would be easier for him to lose the sale rather then waive the fee. Feels great to be treated so poorly. More

Elite Motors is a case study in poor customer service. I have previously owned 2 BMW 7-series and was looking to purchase a later model 7-series. I found one on Ebay (through Elite Motors) that I liked. D have previously owned 2 BMW 7-series and was looking to purchase a later model 7-series. I found one on Ebay (through Elite Motors) that I liked. Due to some server problems Ebay was having I made a phone call to Elite Motors, asked some questions regarding the car I was interested in and placed a deposit. From that point on it was an exercise in frustration regarding communication and customer service. I made several calls to Marty (my salesmen) to make arrangements to travel to the dealership to get the car (about 1.5 hours away). He didn't return my calls and when I finally did track him down he agreed that the car would be ready for pick-up that Saturday. That Saturday I traveled to the dealership to pick up my car only to find it wasn't ready. They apparently needed to replace the headliner. I sat in the dealership for almost 2 hours that day waiting to see the car and talk with the finance manager (no one even offered a cup of coffee!). The finance manager was more helpful and at least was efficient in getting the paperwork together and processed. I was sent on my way and told the car would be delivered at a later date. I still could not get a return call from salesman in the time following my visit for a status update. After receiving the car I found out from my local mechanic that it needed a oil tank gasket replaced, new water pump, had 2 bent rims, and needed the rear brakes replaced! You gotta be kidding me!!! Shame on me for not having this car thoroughly inspected before purchasing! They will not return my calls or e-mails. I will NEVER do business with Elite Motors again. Buyer beware!!! More

My wife (she would be the primary driver) and I spent a lot of time shoppong for an SUV/crossover and did a lot of test driving (at new car dealers of new and pre-driven vehicles), internet shopping, prici lot of time shoppong for an SUV/crossover and did a lot of test driving (at new car dealers of new and pre-driven vehicles), internet shopping, pricing and research. We looked at used and new and finally decided to get a higher end vehicle, as my bride, as much as she tried just could not go with something "practical" like a Honda CRV, Hyundai Santa Fe or Chevy Equinox...so our budget dictated a pre-driven option . After driving used Lincoln MKX, Acura MDX. Mercedes ML350, and a few others, all great vehicles, we finally landed on what we wanted, a 2-4 yere old Prosche Cayenne S (if you are at all a driving enthusiast, DONT test drive one, or you'll wind up like we did, buying it), after test driving 5 or 6 at a few different dealers, we got a good sense of the options/features we wanted. We were able to locate one that met our specs at Elite. It was aggressively priced relative to comparable offerings at Porsche dealers, and we were able to knock a few thousand off their initial asking price. The car was still under factory warranty, and close to its 40K mile mainteneance, so we did factor that into our pricing discussions. For those of you who own a German car (we also have a BMW, and have owned an MB in the past) you know that sheduled maintenance work can be very pricey, but if you stick to it, the vehicles are very reliable. So our plan was to take the car in right after we bought it, which we did, and the car checked out well, and also had some warranty work done. We are veryy happy with it. In spite of the mediocre mileage, it is way too much fun to drive as it handles like a sports car, even though it is an SUV, and the AWD has been great in the recent snowtorm we had here norhtern Illinois. I guess time will tell how well it will hold up. If you want a high end used vehicle, and know what features you are looking for, have a good feel for where your desired vehicle should be priced, and you are willing to take a bit of a risk as with any used vehicle, Elite is the place for you. Their asking prices are probably 10% lower than what we saw at other dealers, and their selection is great, especially if you are looking for a high end Mercedes, or BMW which they had a bunch of. If you are serious, they will negotiate aggressively. But I dont think the experience is what you might expect at a new car dealership, so don't expect that. They do NOT sell new cars or certified pre-owned cars, so remember, the purchase is all at your risk. Know what you want..push the vehicle during the test drive to see if you detect any issues...and make sure you try out all the electronics. Again, in spite of the high end offerings and pretty attentive and very knowledgeable salespeople, this is a "used car" dealer, so remember that if you decide to go there.... We recommend, as we did, that you scope out their inventory on the internet, what you want to test drive, call them in advance to have your ride(s) ready when you get there. If you dont know exactly what you want and are "shopping", stick to new car dealers, as we did for that part of your buying process. But Elite is worth checking out if they have something in stock that meets your requirements, as their pricing is likely to be very good. More

I got to tell you buying a car is not a easy and the most pleasant task. When I started to look for a new CL55 I found advertisement for Elite Motors. The price was unbelievably low. You know what they say “ pleasant task. When I started to look for a new CL55 I found advertisement for Elite Motors. The price was unbelievably low. You know what they say “If it sounds s to good to be true….” Well I live not too far from Illinois/Wisconsin border (4 hours).When I came in I was surprised how many cars they had on the lot and the establishment was very “groomed”. I did not expect much and came in with my “shield” up. After talking to Alex he made me feel very comfortable, and I quote him “You are like a guest in my house”. While, I was waiting for the salesman to pull my car up for a test drive, I wanted to get some coffee from the machine and it was not working. Sales Manager, Mark, was passing by and saw that, he walked over and offered me to buy Starbucks coffee and this even before I bought the car! He was a real nice gentleman to talk to. I own my own small business and I know it all starts from the top .I would like to complement him on a great job he did with his sales staff. The car looked great, the tires were not new but well over 50% and it had 2 little hair pin size micro chips on the hood (that they touched up and it looked great), oh well it is a 6 year old used car and I bought $3,000 les then from a local dealer. What can I tell you I wish all of my previous experience were as good as this one. Next time I am in the area I will take Alex’s offer on complementary hand car wash that they offer to their clients. More

As I am expecting, I had one month to sell my two-door and get a new car. I came in to look at cars and found a Murano that I loved. One of the owners, Alex, took time out to advise me on how to sell my c and get a new car. I came in to look at cars and found a Murano that I loved. One of the owners, Alex, took time out to advise me on how to sell my car so I would not lose money and gave me his contact information if I needed any help. The sales manager, Mark, helped me figue out how much I would need to put down to stay under my monthly payment max. Karl worked diligently on the Murano and had it ready for me two days after I sold my car. When I came to pick up my car it was ready and looked great. Mark and Karl both went over all the options, features and made sure I had no questions or problems with the financing. The whole process was fast, easy and very pleasant. I feel very greatful for all the people at Elite who helped make this purchase so stress-free for me. Love my new car!!! More

I was driving a 1990 MB 300E with 253,000 miles. The car ran well but the body had rust and there were problems with the windows, A/C etc. I had been looking online for quite a long time,looking for another ran well but the body had rust and there were problems with the windows, A/C etc. I had been looking online for quite a long time,looking for another MB. I found a car that sounded to good to be real, however, when I saw it I was very impressed. No rust, all systems working, low miles and a good price. I negotiated a deal at an even better price, but explained that the deal was conditioned on my taking the car to a MB dealer for inspection. The dealer inspection revealed that the car needed a new battery and new rear brakes. We closed the deal with a new battery and new brakes, and a very fair price adjustment. I am very happy with my "new" car. More

I started off by giving Alex my budget and the type of car and features I wanted. Alex spent quite a lot of time discussing my needs versus what would be available in the market. Alex found several possib car and features I wanted. Alex spent quite a lot of time discussing my needs versus what would be available in the market. Alex found several possibilities, however, after his due diligence on the cars he recommended that we pass. Finally, a great car at at really good price was found and Elite brought the car in and made the cosmetic repairs to make the vehicle top notch. My "new" MB S500 4Matic is fantstic. Thank you Alex and everyone at Elite. More

High pressure sales selling a sub-par product. Even though I was promised it was in excellent condition, after making the drive down to see the vehicle I found exactly the opposite. Salesman went so though I was promised it was in excellent condition, after making the drive down to see the vehicle I found exactly the opposite. Salesman went so far as to insult me by saying that I had "no good reason" for not wanting this auto and that many deals had been turned down because I had shown interest in purchasing. I told him then he should have no problem selling it to someone else. Two weeks later and it is still sitting there. Go figure. I would never recommend this dealership. More

Went to buy a truck and it took over 4 hours to pick it up. Worst experience of our lives. We have put over $2,000 into it just to make it safe to drive. Car fax showed no problems. Do believe car fax. up. Worst experience of our lives. We have put over $2,000 into it just to make it safe to drive. Car fax showed no problems. Do believe car fax. Truck had been wrecked and probably rolled and dealer put a bandaid on the problems. My son was fortunate that the entire wheel did not fall off while he was driving it. 6 months after purchase, ALL the paint peeled of due to a shabby repaint. Again, none of this on carfax. Dealership is a joke. Don't go there for any reason and don't be enticed buy vechicles that look superb on the internet. Let our horrible experience prevent you from making the same mistake we did. More

As soon as I bought my used car from EliteMotorsOnline.com I drove it directly to Fields BMW (just 20mins away) to have to fully looked over. Marty (the salesman) and Jennifer (F&I) wer EliteMotorsOnline.com I drove it directly to Fields BMW (just 20mins away) to have to fully looked over. Marty (the salesman) and Jennifer (F&I) were both aware that I was going to do this and said I have no reason to doubt the vehicle. The BMW dealer discovered a dysfunctional air fan causing the car to overheat when in idol. Of course I did not see this ahead of time as I never let the car idol, I simply test drove it. When the car was actually moving there is enough cool air caused by movement not to create a problem...how was I to know? I immediately returned the car to Elite Motors, Inc. and Mark, their Sales Manager agreed that the air fan was broken. Because I had already bought the car (just 2hrs earlier) he was not going to fix it for me. The part was $600!!! I had to pay for this myself! Ouch. Not to mention that is was Friday night and I had to get a hotel at my expense - double ouch! Buyer be careful when dealing with Elite Motors. The prices are good, but the cars may need some work. Be careful. More