Elite Motors

Terrible Experience I purchased a vehicle from Elite Motors on 12/7/15. At the time of purchase, I was trading in a vehicle as well. The dealership said that my financial I purchased a vehicle from Elite Motors on 12/7/15. At the time of purchase, I was trading in a vehicle as well. The dealership said that my financial institution was not open and they would put an amount greater than the amount of my payoff on the sales contract, and reimburse me for the difference after the vehicle was paid off. I made the dealership put this in writing and have the document in my possession. Almost two months later, I have not been reimbursed for the difference. I went back to the dealership on 12/30/15 and was told that their Accounting department was closed and they would send the check on Monday. Another week has passed and I still haven't received the check. I left a message that has yet to be returned. At first I thought this was incompetence on the part of their Finance department, but I am concerned this may be a shady business practice this dealership uses against other consumers as well. If I hadn't tracked this, I would not have (and still haven't) received my reimbursement as required. I just filed a complaint with the BBB. I don't believe that Christian is at fault and is unfortunately put in a bad position due to the incompetence around him. More

Good experience buying used Honda This dealer was a little out of the way for me but had some good looking cars at good prices. Staff was helpful and I was satisfied with my purchase. This dealer was a little out of the way for me but had some good looking cars at good prices. Staff was helpful and I was satisfied with my purchase. More

Steve the owner was a stand up guy My son had some issues after purchasing a truck from Elite motors and after writing a review the owner personally reached out to us to assist in resol My son had some issues after purchasing a truck from Elite motors and after writing a review the owner personally reached out to us to assist in resolving the issue. I was really impressed with him taking the initiative to assist my son when he simply could have walked away with an angry customer. More

Straight-forward, honest representation We found this dealership online during our search for a Ford Expedition EL Limited. The ad gave great information and the description and many pictur We found this dealership online during our search for a Ford Expedition EL Limited. The ad gave great information and the description and many pictures represented the vehicle exactly as we found it when we went to test drive the truck -- one small bit of aluminum corrosion starting being the single exception, which we missed the first several times we looked at the vehicle and went over it with a fine tooth comb, explaining why the dealership had also missed it. It was minor enough that it was not a big deal in our decision. Once we decided to inquire, we dealt with Chris Mercado. He was very patient with us, as we took a while to make our decision given the balance in choosing a spectacular looking vehicle which obviously had been given good care against the general idea of buying a vehicle with such high mileage. Chris was very friendly and answered any questions we had. He explained that they are working on building their online business and want their ads to be as clear as possible, so that someone could buy "sight unseen" and still be satisfied afterwards. It took some time for us to finally decide, but we think the Chris and the dealership succeeded with this vehicle in having customer satisfaction match the description! We were not disappointed when we saw it initially, and continue to be very pleased that we went ahead and bought it! The pricing was very fair and we feel that we got a great vehicle. We also talked to Mark Furman at the end, along with Chris, and both were very straight-forward to deal with. We would definitely consider looking at their inventory when we might need another car! Thanks! The Johnsons. More

Highly Recommended, out of state buy Found a great price on a Lexus RX350. Mark O was honest, efficient, and patient--I'd never bought a car online before. Overall great condition, mileag Found a great price on a Lexus RX350. Mark O was honest, efficient, and patient--I'd never bought a car online before. Overall great condition, mileage, price. Found all information to be valid, car was as represented on website, even better. Mark made sure that it got to Lexus dealer & back for inspection (I paid for, $139). Flew into O'Hare, shuttle service was top notch. I recommend. And, I'll shop them again in the future. More

Friendly people This place was very nice and Chris was friendly. However I almost bought a truck where the 4 wheel drive didn't work and they knew about it but did no This place was very nice and Chris was friendly. However I almost bought a truck where the 4 wheel drive didn't work and they knew about it but did not inform me. So it was a good thing I tested it first. But after that they said they would fix it for me for free whenever I was able to come back. More

Satisfaction They were very helpful and professional in helping me purchasing my vehicle. The vehicle i purchased was clean and more than what I expected. I would They were very helpful and professional in helping me purchasing my vehicle. The vehicle i purchased was clean and more than what I expected. I would recommend Elite Motors to all . More

Laid back and professional Bought a 2011 ford f-150....... Roman the salesman was great, there was absolutely zero pressure....came in, took a test drive, and decided to buy. To Bought a 2011 ford f-150....... Roman the salesman was great, there was absolutely zero pressure....came in, took a test drive, and decided to buy. Told Roman what I could afford and the deal was made up within an hour! they worked with me to get my payments EXACTLY where I wanted. Dan in finance was great as well, easy to talk to, and made the process quick and painless. All in all a VERY positive experience, everyone made us feel very welcome, put us under no pressure what so ever, and had the entire deal wrapped up in no time at all. I would recommend this dealership to anyone. Best experience i've ever had buying a car. More

Overwhelmed From the time I spoke to someone over the phone until I got to the dealership I've been overwhelmed with professionalism and kindness. The time I sta From the time I spoke to someone over the phone until I got to the dealership I've been overwhelmed with professionalism and kindness. The time I stayed in the dealership was four hours less than I'd anticipated. I will recommend this place to the world!! More

Great experience! Great service from Chris and Dan. It was my Best car buying experience yet. They were Open and honest through the whole deal. I did not have that funn Great service from Chris and Dan. It was my Best car buying experience yet. They were Open and honest through the whole deal. I did not have that funny feeling like I was being taken advantage of like some dealerships. I definitely will refer my friends to this dealership. More