Elite Auto Brokers

By far the best car buying experience I've had from start to finish. No gimmicks and full transparency. Matt went above and beyond in answering all of our questions, and didn't rush us at all. Would highly r to finish. No gimmicks and full transparency. Matt went above and beyond in answering all of our questions, and didn't rush us at all. Would highly recommend to everyone. More

I purchased a 2020 BMW 530i in February 2024from Elite Auto Brokers. Since the purchase, I have contacted Matt the salesman, several time in reference to my brakes, and that ultimately morphed into other Auto Brokers. Since the purchase, I have contacted Matt the salesman, several time in reference to my brakes, and that ultimately morphed into other complications that I am experiencing with the vehicle. As a result, I took my vehicle into a BMW dealership to have it put onto the diagnostic machine and then is when we discovered maintenance issues that should have been addressed before selling the vehicle to a customer. At least that would have been the noble thing to do to keep your business in good reputable standing. Since taking ownership of the vehicle a few months ago now I returned to your service department twice due to the brakes. My first email to him was on February 19, shortly after purchasing the vehicle, expressing concern for the squeaking noise coming from my brakes. I informed Matt (via email with picture of the paperwork from emissions) that the brake pads needed replacing and that they were very thin. ‘Matt replied on February 25 that if the brakes were done recently that it was normal to squeak for the first few weeks but that he would look into it and circle back to me. The next email that I received from Matt was on February 21 stating that ‘he was aware that I had a maintenance appointment scheduled for February 22 for my brakes and the vibration but wanted to inform me that the in-house mechanic was out sick therefore he wanted to give me a call the morning of February 22 in case the mechanic would be out sick another day. He assured me that my issues would be resolved. On March 19, I emailed Matt expressing concern and requesting clarity on exactly what work was performed on my vehicle because the brakes were still making the squeaking noises. On April 5 I emailed Matt to inform him that now I received a notification that rear brake pads should be replaced soon, which leads me to believe that the brakes were never replaced as it is highly unorthodox that I would need to replace brakes 2 months after your mechanic allegedly changed them. Thus, after having the vehicle placed on BMW’s diagnostic machine, I was informed that routine maintenance needed to be performed and the brakes were bad. On July 6, Matt gave me the contact information to the dealership manager and suggested that I speak with him directly because he done everything that he could to assist. I reached out to the manager John Kidwell, via email expecting to get to the bottom of this. I'm still left with no clarity on what exactly did their in-house mechanic did, because according to these notifications, emissions and BMW diagnostic machine, he did NOT change my brakes. More

I cannot express enough how incredible my buying experience was with Elite. Bob was patient, understanding and considerate of our needs. Liat was super informative and fair. Everyone took their time experience was with Elite. Bob was patient, understanding and considerate of our needs. Liat was super informative and fair. Everyone took their time to assist where they could. I appreciate the team environment, openness and guidance. More

Great place to buy a vehicle! Bob my sales person was accommodating and very knowledgeable. He made the car buying process effortless with no pressure. I would highly recommend El Bob my sales person was accommodating and very knowledgeable. He made the car buying process effortless with no pressure. I would highly recommend Elite Auto Brokers. More

I bought and 16 GLE 350 from Matt Singer. Matt was great to deal with. I saw his past review and was thinking something was up because it was all good review minus the tolling ones. Matt is t Matt was great to deal with. I saw his past review and was thinking something was up because it was all good review minus the tolling ones. Matt is the real deal dont change. I will also like thank Jarrett ( different sale rep) he's a good conversation while I wait for the paperwork and Lait bregman (Fin manager) she was clear and directed with no up sales. The only bad experience I had was the guy that sit up front. It wasn't his deal having and out burst over prices was uncalled for, it's other was to add your two cent. More

I bought a 2017 Dodge Durango GT like 2 days ago, and the car that they provide is really good, well maintained and detailed. The customer service at the dealership is very helpful. Jarrett Phillips helped m car that they provide is really good, well maintained and detailed. The customer service at the dealership is very helpful. Jarrett Phillips helped me out with the purchase of my vehicle and he did a very nice job. More

I recently purchased a 2021 Discovery Sport from Elite Auto Brokers, and I couldn't have been more impressed with the experience. The customer service was outstanding from start to finish. My salesman, Ja Auto Brokers, and I couldn't have been more impressed with the experience. The customer service was outstanding from start to finish. My salesman, Jarrett, was incredibly friendly, knowledgeable, and went above and beyond. The buying process was smooth and hassle-free, and I felt valued and respected throughout. I would highly recommend Elite Auto Brokers to anyone in the market for a vehicle. Thank you for the wonderful experience! More

I had a flawless experience with Elite Auto Brokers. JT, John Treat, was the first person I spoke with when I called about one specific suv I had seen on the website. He was easy to talk to, very knowl JT, John Treat, was the first person I spoke with when I called about one specific suv I had seen on the website. He was easy to talk to, very knowledgeable, and had a great sense of humor. I was able to put a deposit on the vehicle and schedule an appointment for 2 days later as we live 2 hours away. The vehicle was ready to go and immaculate when we arrived. The buying process was very quick and painless. I think it's the easiest car purchase I've ever made! I love my new Yukon Denali. Thanks JT!! More

Family-owned dealership that does right by its customers. Bob Maxwell is a true professional and made my experience a pleasure. I will do business with them again. Bob Maxwell is a true professional and made my experience a pleasure. I will do business with them again. More

Though this post is a bit late, I want to thank Elite Auto Brokers for their excellent service. It began with a call and a friendly conversation where all my questions were answered, leaving me a happy c Auto Brokers for their excellent service. It began with a call and a friendly conversation where all my questions were answered, leaving me a happy customer in the end. Buying my luxury vehicle was incredibly smooth, and they even delivered the car to me from Gaithersburg to So Maryland. They were careful to ensure all paperwork was in order, extended the dealer tags, and delivered hard tags once ready. The team was knowledgeable, friendly, and accommodating. The real super star was Liat, whose consistent follow-up and support throughout the process were exceptional. I look forward to purchasing my next vehicle from Elite Auto Dealers. Thanks for great customer service & shout out to Liat for taking extra care of this customer ... it matters! The Benz was a great score :). ~Warren More