Elite Acura

Good Service easy to work with service reps Prompt service, detailed explanation of work performed, easy to work with service reps and great service manager who makes sure their customers have a Prompt service, detailed explanation of work performed, easy to work with service reps and great service manager who makes sure their customers have a great experience. More

Bad Bad Experience...BE CAREFUL Really Bad Experience, poor Behavior with customer,called three times did not answer call.personal visit horrible,refuse to give the quotation.The sta Really Bad Experience, poor Behavior with customer,called three times did not answer call.personal visit horrible,refuse to give the quotation.The staff needs training on how to behave with potential customer .we visited so many dealer but worst dealer in all. More

Great Car Buying Experience! Buying a new car is extremely stressful for me! From the decision making to the stress over the financial obligation, the process can definitely test Buying a new car is extremely stressful for me! From the decision making to the stress over the financial obligation, the process can definitely test my nerves. Being a previous customer to Elite I felt good about returning, and the team didn’t disappoint me. They were accommodating and understanding throughout the entire process. They never showed frustration towards me, nor did they give me the impression I was being difficult, even though I know I was! In the end I was very happy with everything and the good men I dealt with, Joe Ditro, Nick Gregoria an Sung Kim get two big thumbs up, and a great big Thank you! More

Positive Purchasing Experience We had a positive first time buying experience at Elite Acura. Highly recommend sales consultant Scott G. This dealership is a cut above the rest! We had a positive first time buying experience at Elite Acura. Highly recommend sales consultant Scott G. This dealership is a cut above the rest! More

I smell a rat Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the Few weeks ago,my honda minivan's steering wheel shakes while go over 70m/hr.so took it in asked for alignment. I was told the front brake pads and the rooters are causing the problem..OK,put the new ones in then.the service advisor said:"I will take care you."waited 3 hours,total charged $550 with alignment .labor costs $300,parts $250. Few days later got on the highway.guess what,same problem.took it in again.they told me the wheels were out of balance.they rebalanced the wheel ,and no shaking anymore.then I realized last time they not only didn't do that alignment,they didn't even bother to balance the wheels.just charge me and sent me on my way.and then the service guy told me the rear brake and rooters were bad too.OK ,do it then,it's on the jack already.waited 5 hours.total charge $490.labor $200.parts $290.Quote from the service advisor:"it's not cheap!"sure,top service comes with top prices,as long as it is a honest way.both time they won't give me a quote,just go ahead to get on it. My wife took her MDX in for oil chang couple times, the car has around 50K miles on it.always been told to do something else.had rear deferential fluid changed.later she told me:"I don't even know what it is,but they sound so critical ."now I'm getting the idea maybe they did not even do that fluid change,just charge her and sent her out of the door the same way as me. More

WONDERFUL EXPERIENCE!! Manager Tom was very nice and welcoming. Everyone working there was friendly and pleasant. which says a lot about a Manager also!!. Giovani was grea Manager Tom was very nice and welcoming. Everyone working there was friendly and pleasant. which says a lot about a Manager also!!. Giovani was great, not pushy, very knowledgeable, showed us several vehicles to test drive, was very informative on all the Makes and Models. We purchased an Acura. and extremely happy with it!!! Mr Kim was very thorough explaining the Financing a nice person. Overall Experience was the Best. I now understand why a relative referred me to them and has purchased several vehicles from them...would highly recommend them!! More

EVERYONE is a potential customer. The sales department should see everybody as a potential customer. The management should really look into how they treat people. I am going to be buyi The sales department should see everybody as a potential customer. The management should really look into how they treat people. I am going to be buying brand new in within 3 months and would never go near this dealership. If my income depended on my sales I would be sure to treat people with respect. Ann Park's attitude is DISGUSTING. More

No callback I left three messages for Mike Greco because I wanted to see if he'd meet/beat a deal I had with a competitor. This was for a family member that was c I left three messages for Mike Greco because I wanted to see if he'd meet/beat a deal I had with a competitor. This was for a family member that was closer to his dealership. Got no calls back from him after multiple attempts to email, vm, and explaining my specific situation to the receptionist. I just wanted a simple yay or nay response from him. Got zero response. Perhaps they treat local customers with better service. Took delivery Saturday for a 2017 RDX at the competing dealership. More

Superior experience Mike Greco Exec Sales Mgr,Duane Reed Sales Executive and Adriano Perly provided professional cooperative and friendly service. I can't give a more gl Mike Greco Exec Sales Mgr,Duane Reed Sales Executive and Adriano Perly provided professional cooperative and friendly service. I can't give a more glowing review. I recommend this store highly. More

Services are excellent. Services were great. I was well accommodated in the waiting room and I was informed of diagnosis in a timely manner. Andrew and Nate were very helpful Services were great. I was well accommodated in the waiting room and I was informed of diagnosis in a timely manner. Andrew and Nate were very helpful and personalable. I look forward to working with them in the future. More