Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Elite Acura
Maple Shade Township, NJ
1,242 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,242 reviews
September 09, 2023
I brought my car in on 8/30/23. With a ac issue. I received a email early the following morning with the diagnosis of a compressor that needed to be replaced. I called the dealershi With a ac issue. I received a email early the following morning with the diagnosis of a compressor that needed to be replaced. I called the dealership to confirm the warranty coverage in which my service advisor joe, said was sure it would be covered. I didn’t hear any updates until I called again on 9/1/23 in which he said he just got authorization from Acura for warranty coverage and ordered parts. I didn’t hear from anyone until I call on 9/7/23. In which he said the car is being worked on now. I went to the dealership that evening to insure I could have to car on Friday because I didn’t want to go another weekend without a car. The car was ready. The problem I had was communication. What’s the point of service advisor if they never call. And I believe if I never reach out they would have let my car sit forever. They seem to be a money hungry dealership. Take in as many car as they can and let my car sit because they were getting paid from Acura( a sure thing). I will not return to this dealership for service again. Even tho it is very close to my house. More
by mian0143
Employees Worked With
Joe
