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Elite Acura

Maple Shade Township, NJ

4.9
1,064 Reviews

2840 NJ-73

Maple Shade Township, NJ

08052

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Showing 1,064 reviews

August 15, 2024

Ryan was the best! He communicated with me through the process and was super nice. More

by JillLoftus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 16, 2024 -

Elite Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2024

My service advisor, Jonathan Lathers always works with me when my car needs service. He is awesome. More

by Beachgirl4215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lathers
Aug 17, 2024 -

Elite Acura responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Elite Acura! We are always more than happy to assist you if anything else comes up. Take care!

August 15, 2024

Terrible, terrible customer service. There is a reason why I do not go here for anything - everything is an excuse. I brought my car in for service and learned that they tried to charg More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas
Aug 18, 2024 -

Elite Acura responded

Mike, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you to understand the situation better and take immediate steps to correct it. Please, contact me at I would like to discuss how we can regain your trust. Sincerely, Pasquale Oliveto General Manager poliveto@group1auto.com

August 14, 2024

Quick response time to my inquiry on a uswd car. The car was ready for a test drive when I arrived. The team moved me smoothy through the process to complete the sale. More

by MaryRL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni and Buke
Aug 17, 2024 -

Elite Acura responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Friendly helpful staff and excellent customer service. A great lounge area if you choose to wait while your service is completed. More

by Alex
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameelah Williams
Aug 16, 2024 -

Elite Acura responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Thomas was Knowledgeable, helpful and friendly! ! I would highly recommend coming back for again for service. More

by Cathmarlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 16, 2024 -

Elite Acura responded

Hello, we're happy you found our staff to be so supportive during your experience here at Elite Acura. We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2024

Like the dealership. Like the representatives, but it’s very hard to get through to service. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daquan
Aug 16, 2024 -

Elite Acura responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

August 13, 2024

Very communicative. They provide great customer service & loaner cars are new and a nice replacement while you wait for yours to be done. More

by svennell1002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
Aug 17, 2024 -

Elite Acura responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2024

The service was very excellent. The work on my car was performed in a timely manner. More

by Misssyl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Aug 17, 2024 -

Elite Acura responded

Misssyl, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

August 13, 2024

Great service and a very professional service writer. I was very impressed with the service I received. More

by davidheiercpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know his name
Aug 17, 2024 -

Elite Acura responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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