Elite Acura

Needed a new sedan, did my research and went to Elite Acura 1 hour before they closed. Saleswoman Susan Rinaldi was phenomenal at getting what we wanted and coming close to the price I demanded. She ev Acura 1 hour before they closed. Saleswoman Susan Rinaldi was phenomenal at getting what we wanted and coming close to the price I demanded. She even called to make sure I was satisfied a week after I drove off the lot. The only thing to watch out for is the guy towards the end who tries to get you to buy all those other types of coverage. If you want the added fancy options, you can haggle down to literally a fraction of what they quote (I got scratch protection for 70% off what they stated). But he was pretty heavy-handed. Outside of that, I had a great experience and don't have a tinge of that cheated feeling one can get weeks after leaving a dealership. Do your homework, stand your ground and Susan is willing to work with you. More

This is the 4th Acura I have leased and buy far the best experience with least amount of sales games in purchasing a new game. I highly recommend the sales team at Elite and they aim to please there client experience with least amount of sales games in purchasing a new game. I highly recommend the sales team at Elite and they aim to please there clients, More

We have purchased or leased 8 new Acura from them and one used Honda in the last 25 years. The pricing was always competitive, and the staff is easy to work with. This purchase was a 2013 RDX. The experience used Honda in the last 25 years. The pricing was always competitive, and the staff is easy to work with. This purchase was a 2013 RDX. The experience was a total pleasure and the car I wanted was in stock, and was ready for me when I came to pick it up. I traded a 2007 MDX, and after checking out prices on the web for the trade, I believe I received top dollar for my trade. Their service department is always courteous, and the car is ready when it's promised. They have two waiting areas. one of which is conducive to working on a laptop in a quiet atmosphere, or just reading. The other has a TV, free coffee & soft drinks and comfortable seating. More

Elita Acura is a HORRIBLE dealership!!! DO NOT Buy Elita Acura is a HORRIBLE dealership!!! DO NOT Buy from Them!!!! After coming to terms with a deal and leaving a deposit of $500, we were told Elita Acura is a HORRIBLE dealership!!! DO NOT Buy from Them!!!! After coming to terms with a deal and leaving a deposit of $500, we were told that they would be trucking in our car because we didn't want one with 200 miles already on it. The car was supposed to arrive at the dealership after 2 days but after calling numerous times with no response from our sales guy or any of the sales manager they finally said they had located the car. They then tried renegotiating the terms of the sale by saying they were going to charge us NJ sales tax when the registration and primary driver for the car was in FL, probably trying to pocket the difference in the sales tax for themselves. We emailed them back that the sales manager no longer wanted to do business with us after we did not agree to pay for the NJ sales tax as that was not what they told us from the start and that we wanted to get our deposit back but they were completely unresponsive with our phone calls. At first we noticed that the phone would ring a few times before going to voice mail and after figuring out it was us calling they would send us straight to voicemail after one ring. We had to drive down 40 minutes after being unable to contact anyone from Elite Acura to get the $500 deposit back. When we got there we spoke with a sales manager who was sitting at his desk even though we called him 5 times while we were on the road. He took us to the private documents room and shut us inside so that no one else could see we had an issue with them and started slamming the cabinets when he couldn't even find our sales folder. He lied about not having a copy of our deposit payment as it was made by credit card and then magically it appears from the same folder a few minutes later. These people are a bunch of liars and scam artists so if you like dealers with liars, be sure to come here. More

This place is an Acura Dealership run by a bunch of used car salesmen or sub-prime mortgage officers. I am in the middle of purchasing a car with another reputable dealer near my home. I have already car salesmen or sub-prime mortgage officers. I am in the middle of purchasing a car with another reputable dealer near my home. I have already struck a deal that I was pleased with and the only detail we were working out was the trade in value. My car was in an accident years so the trade in value was less than what I expected. I put the purchase on hold to see if I could get a little bit more for my trade by selling it myself. The guys at Elite got a hold of my information from cars.com and repeatedly contacted me. I cordially told them that I was not interested and that I wanted to try to sell my car first, but they kept making promises and told me that if I came in they will make me an offer I couldn't refuse. So I reluctantly went there to see. After I arrived, they sat me down and asked me how much I was planning on putting down as a deposit and that I would HAVE to buy the car tonight or they will withdraw the offer. I asked them for their offer on the trade in and they offered $500 more than the other places. Then the manager (Mike) proceeded to exercise his used car sales tactic on me, trying to make me feel guilty about all the trouble they went through to find a buyer and the getting this car ready for me... blah blah and even getting nasty with me stating that my expectations were crazy and that I had to take this offer. Clearly they failed to understand the buyer. Prior to the Sales Manager (Mike) sitting down to try to wow his staff with his "amazing" sales skills, Gary sat me down and asked me a list of questions that his manager apparently dictated for him on a piece of paper and was asking me these questions while he was reading this paper. Gary didn't exactly instill confidence nor any professionalism. In spite of all the valid questions that Gary asked, Mike failed to understand why I was looking to trade in the car. Mike failed to understand where I was in the thought process and mistook me for a person who was impulsive and wanted this car right away. Eventually I will have to compromise and pay more than I want to, but I wish to do this after I have had a chance to think about thing for about a week at least. This sales tactic to trying get you to come in and badger you to make this choice tonight right away and make your compromise NOW! has no please in a high end dealership like Acura. The showroom at Elite Acura is a disgrace compared to others. Sales people there treat you like they are in Boiler Room selling junk stocks. Acura should investigate this place and either shut them down bring in all new staff and build a new more inviting showroom. More

I brought my 2012 Acura TL in for an oil change and asked if they could recommend a good body shop to repair a gouge from a vehicle that hit me on the front bumper. Elte Acura said they could fix it right at if they could recommend a good body shop to repair a gouge from a vehicle that hit me on the front bumper. Elte Acura said they could fix it right at the dealership within a few hours. They gave me a 2012 Acura Tl as a loaner and suggested I go out for a long lunch. I came back in two hours and my body work was complete and they did an excellant job. That is great customer service. More

I just leased my 4th mdx from elite acura tonight. My experience was excellent and I could not have been more pleased. The sales manager, Mike Greco, made me feel like a valued and important customer and experience was excellent and I could not have been more pleased. The sales manager, Mike Greco, made me feel like a valued and important customer and helped to make an excellent deal for us on a new lease. My salesman, Harry made the experience a complete pleasure. He even offered me his cell phone number so I could call him if I had any concerns or questions in the future. I also enjoyed seeing again my salesman (now in the finance department) from mdx #2- Balal R. who helped me to complete all of the paperwork. He made it quick and simple. All in all a great experience. I would highly recommend Elite Acura. More

Have more than 20 emails about my purchase model, price charge etc. Decided to check the availability and was told "sold". Intend to buy similar model with the same quote, was told the quote was for "loane charge etc. Decided to check the availability and was told "sold". Intend to buy similar model with the same quote, was told the quote was for "loaner car". STAY AWAY FROM THESE LIERS. THEY ARE NOT TRUSTABLE! More