Elite Acura

I dropped my car off last Thursday morning (September 26th) and I had asked for Maintenance B and a complementary car wash. I clearly remember putting my PRESCRIPTION RayBan sunglasses in the sunglasses 26th) and I had asked for Maintenance B and a complementary car wash. I clearly remember putting my PRESCRIPTION RayBan sunglasses in the sunglasses compartment and when I picked my car up Friday afternoon - my sunglasses were GONE! I normally would not care but they are PRESCRIPTION and I USE IT FOR DRIVING! I called in - first of all the guy I was dealing with - Chris - does not answer the phone. I leave a message and I never got a phone call back. I then called again and got in touch with someone (I can't remember his name) and he wasn't very sympathetic about the situation at all. He told me that he would call me back to follow up but my phone has not rung once yet. So much for the follow up. I honestly believe that my sunglasses were taken some time during the service. It may not be the guys in the front but it definitely was during the oil change or when my car received a "complimentary car wash." I guess the car wash wasn't complimentary at all - it cost be about $250 after being charged $223 for the service. Needless to say, I will not return to get my car serviced at Elite Acura again. I just want to warn you all to watch out for your personal belongings while your car is being serviced! More

Whenever I go for service at Elite Acura for service, my service rep (Scott Fuhrmann) is friendly and listens to my requests and/or concerns. If I will have a long wait, he will schedule a loaner car so th service rep (Scott Fuhrmann) is friendly and listens to my requests and/or concerns. If I will have a long wait, he will schedule a loaner car so that I am able to complete the other things that I must do. I really appreciate what the entire service department does. More

Looking for a higher end SUV and decided on the ACURA RDX because of how it was packaged and the price. Really hate when you have to pick from so many different packages. Have only had the RDX a short peri because of how it was packaged and the price. Really hate when you have to pick from so many different packages. Have only had the RDX a short period but so far very nice vehicle to drive. Al Kaye made the whole experience very nice. Did not get any high pressure from him or any of the other people we worked with. That makes buying a new vehicle enjoyable. So many other dealers were "What will it take to get into it this today". We got non of that like to say Thank You to Al for his patience. More

Great people that were able to get me out of a lease and into a brand new car. The staff was extremely friendly and made my choice easy. into a brand new car. The staff was extremely friendly and made my choice easy. More

I stopped in on Sat, July 27 at 5:30 pm. We went for a drive in the MIlano REd TSX. We loved the car. Keith KAufman said he would send me a price quote with 6% sales tax and all other costs. I did not re drive in the MIlano REd TSX. We loved the car. Keith KAufman said he would send me a price quote with 6% sales tax and all other costs. I did not receive any info from him later on Sat or on Monday. I called the dealership on Monday I was directed to a Joe Torres who asked me who i had seen and told me he was going to direct the phone call to Keith. I asked him not to and said I would prefer to work with someone else. Joe responded to all of my questions, emails and phone calls in a PROMPT manner. He offered me a deal which i turned down. I was hoping for a phone call countering my offer. When none arrived I called Joe back. He was not in as it was his day off. I phoned Susan Rinaldi and she too was lovely on the phone. Joe was tracked down, called me promptly and I asked if they would accept $26,000 flat. he called me back very quickly and I arranged to go over and picked up the car. When I got there, Joe and SUsan were both kind to me. I had to wait for the paper work to be finished. Joe got me water 3 times, showed me all the gadgets on the new car. He was very kind and went out of his way to make my wait comfortable Susan got me a sandwich for lunch because I was hungry. Of course I would recommend these people at ELITE ACURA. I love the car and I would gladly send friends to Joe or Susan More

I want to start off by praising Elite Acura and the quality and professionalism that they showed me and my family when we were buying a new 2014 Acura RDX. Our salesman Al Kaye made our car buying quality and professionalism that they showed me and my family when we were buying a new 2014 Acura RDX. Our salesman Al Kaye made our car buying experience painless and turned it into a very enjoyable one. He is pleasant, friendly, patient, and most importantly truthful. He actually listened to what we wanted instead of trying to sell us what they needed to get off the lot. There were no price bumps, changes to our agreements, or deceptions in our dealings like a certain PA Acura dealership did to us. We shopped three other Acura dealerships and found Elite Acura to be the only one that didn't play the typical salesman games that we encountered at the others. Do not buy an Acura before you give Al and his team at Elite Acura a chance to earn your business not only for the purchase but also for life! More

I recently purchased my 3rd vehicle at Elite Acura. This dealership consistently provides top notch customer service. The sales process was smooth....and my experience in the service department has been ex dealership consistently provides top notch customer service. The sales process was smooth....and my experience in the service department has been excellent. This is a very nice place to do business. Oh, and the Acura vehicles are awesome! More

My experience at Elite Acura was GREAT and a blessing with my purchase of a 2004 Dodge Grande Caravan SXT! I have never had service like what I experienced here and with buying a used car at that. I was with my purchase of a 2004 Dodge Grande Caravan SXT! I have never had service like what I experienced here and with buying a used car at that. I was put with an AWESOME sales rep, Joe Torres! We had just had a baby and I wanted a minivan for the room. The van had come with after market 17 inch rims which is what had attracted me to the van in the first place when I found it online. One of the tires ended up have a leak due to a nail found (by their AWESOME Service Team). Joe had the safety of my family as his top priorty when he offered to switch the rims and tires from another vehicle. Joe made sure I knew what was going on through the process of buying my vehicle, he offered me something to drink, and just made sure that I was comfortable. I would highly recommend buying your next vehicle from Joe Torres at Elite Acura. More

The Acura I have now is the first car I ever purchased. I went into Elite Acura with the car wanted, and a price in mind. Adriano worked with me to match my price, and he made sure that he answered all of m went into Elite Acura with the car wanted, and a price in mind. Adriano worked with me to match my price, and he made sure that he answered all of my questions about the car before I drove off of the lot. Elite Acura does everything they can to help their customers and I honestly don't think I could have had a better car buying experience. More

Al Kaye was great. Not pushy and very helpful. Very nice dealership, would recommend to everyone. Everyone was very friendly. Wd love our new car. dealership, would recommend to everyone. Everyone was very friendly. Wd love our new car. More