Elite Acura

This is about service department not the dealership. My advisor was Ms Williams. I will say I’ve been taking my car in fir service since 2017 and this is the first time I’ve had an advisor that seemed t My advisor was Ms Williams. I will say I’ve been taking my car in fir service since 2017 and this is the first time I’ve had an advisor that seemed to car about me as a customer. I found her to be very polite, professional, knowledgeable and caring. You need to give her a $50 gift certificate like my company used to do for superior customer service. It’s probably gone up to $100 now since with my old company. Maybe she can give a training class on customer service. More

The staff was courteous, kind, and help me with everything pretty fast. This is my favorite dealership to get my work done on my car. everything pretty fast. This is my favorite dealership to get my work done on my car. More

Very smooth transaction. The first contact person was excellent. She provided information and passed information to the salesperson. The first contact person was excellent. She provided information and passed information to the salesperson. More

The service department is always fast, efficient and customer focused. They understand that people have busy lives and communicate during the entire process. customer focused. They understand that people have busy lives and communicate during the entire process. More

Jon in the service department was extremely helpful when I needed my tire replaced. Jon was also communicative and thoughtful. I needed my tire replaced. Jon was also communicative and thoughtful. More

Everything went well until it was time to pick up the vehicle. I had two car serviced and spent 3k for all the work in total. They have private rooms for waiting as well as a general waiting area that is vehicle. I had two car serviced and spent 3k for all the work in total. They have private rooms for waiting as well as a general waiting area that is clean which complimentary drinks. Bathrooms are clean. Volume in service area tolerable. Attendants were kind although maybe lots of work they seemed in a hurry in the four days consecutively coming for both vehicles as they gave us one loaner car. The cars ride well, both services for spark plugs and oil change and timing belt for the other, the ordered a tire that came one day later. I was able to pay with card and Apple pay conveniently. They called me at 1:44pm on a Friday and asked me to return the car the same day which inconvenience me instead of my request to keep the vehicle until Monday morning first thing. It would have been a lot smoother that fighting through rush hour traffic as I live 30mins away from the dealership. Other than that good deal with service coupons added. It’s just a huge headache at the end and now I have to come back on Monday because as I requested due to a meeting today was not good- the key was left in the car. The customer service could have been better once the job was completed. It felt like it was great up until the job was done and they wanted their vehicle back. More

Scott was amazing provied great service and communication. HIGHLY RECOMMEND ELITE ACURA. Thanks Again Best regards communication. HIGHLY RECOMMEND ELITE ACURA. Thanks Again Best regards More

We always receive superb, high quality and honest service at Elite Acura! Service Advisor Tom Still always answers any question, is happy to check your vehicle records, and patiently explains what and why b at Elite Acura! Service Advisor Tom Still always answers any question, is happy to check your vehicle records, and patiently explains what and why before you make a decision. The staff is always happy to help! I absolutely love my 2015 MDX, and Elite has kept it going for 9 years in great shape. Thank you!!! More

I got excellent on time service . Updated service was explained and verified.With assistance from Service Avisor Thomas Still my car had work done covered under warranty. Thanks so m Updated service was explained and verified.With assistance from Service Avisor Thomas Still my car had work done covered under warranty. Thanks so much for your help🥰 More

As always Elite service department gives top Tier service, especially my service advisor Jonathan ! 10/10 recommend . service, especially my service advisor Jonathan ! 10/10 recommend . More