Elgin Volkswagen

I had 9:00am appointment for an oil change, alignment check, and front tire balancing. My service writer reached out before my appointment to ask if I’m able to drop off the car because they were down a check, and front tire balancing. My service writer reached out before my appointment to ask if I’m able to drop off the car because they were down a technician. I did not have the option of dropping it off and had to wait. Upon getting to the dealer I said that I would be waiting unless I can get picked up. However, I did not say I was getting picked up at any point. Fast forward 4 hrs later. As got tired of sitting and waiting, i asked my service writer for an update. It turns out that he put in my appointment as a drop off and my car hasn’t even been done yet. Meanwhile every person that had come in after me eventually got their car done and went on with their day. Not this guy. Not once was a loaner offered, which they’ve done before, so that I did the waste 4 hours there. Granted, maybe they did the have any available. What bothers me is that my service writer had walked by my maybe 5 times in the 4 hours I sat there and not once did it occur to him that “yeah this guy is waiting”. What a waste of my morning. Thanks for nothing. More

ELGIN VW Surprasses My Expectations Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I ha Elgin VW is a new stand-alone VW dealership which is very conveniently located a quarter mile north of I-90 off Randall Road on Auto Mall Drive. I had visited there in early 2017 for an oil and filter change as well as to check out the dealership. During that visit, I first met Steven Eckhardt, who is the Assistant Service Manager. When the servicing was done, Steve reviewed the work he’d done and indicated that the inspection didn’t reveal any problems. While the service work was being done, I walked into the very large showroom to look around at new Volkswagens. It was there that I met Jeff Gossage who is a well informed and no pressure sales professional; no pressure is my favorite kind. By then, I was clearly impressed with Elgin VW. I also knew that a stand-alone dealership would be totally focused on VW with both service and sales. For 16 December 2017, I’d made an appointment with Jeff to talk about a new 2017 VW Golf Alltrack SEL. Prior to that, my situation was one that I perceived to be difficult because I had a lease on one VW that had several months remaining on it and I wanted to lease a new VW. It not only could be done, it was seamlessly done. The best part was that I got the exact 2017 VW Golf Alltrack SEL with the exact options I wanted. December 23 was the closing on my car. The Finance Manager, John Dubois, made the closing process easy and I was out of his office in less than twenty minutes! So, thank you Jeff Gossage. More

Great Dealer Experience I was looking to lease a new 2018 VW Tiguan SEL 4Motion.. Made and appointment to discuss doing this at Elgin Volkswagen. Two hours later, the trans I was looking to lease a new 2018 VW Tiguan SEL 4Motion.. Made and appointment to discuss doing this at Elgin Volkswagen. Two hours later, the transaction was completed to my satisfaction. I got the vehicle I wanted and was able to easily turn in me existing leased VW. The showroom was great, the sales consultant and sales manager were great, and the overall experience was exceptional. I didn't ask about the dealerships community outreach program but noticed that the staff at the dealership was diverse which is a plus. More