Elgin Toyota

"Negative Experience" I recently purchased a used car from Elgin Toyota. Due to unforeseen circumstances this is the third car I have purchased from dealers in the last y I recently purchased a used car from Elgin Toyota. Due to unforeseen circumstances this is the third car I have purchased from dealers in the last year and by far the WORST experience and hardest dealer I had to work with. Contradictory statements were made on what 'safety' is, people not knowing what type of pay is accepted (if you don't know, find out before you say anything), unreturned phone calls and unwillingness to work with a returning customer made this a terrible experience. I WILL NOT USE THIS DEALERSHIP AGAIN NOR RECOMMEND THEM TO ANYONE I KNOW! If I was not under time constraints to get a car I would not have purchased from this dealer. My wife and I first went in took a test drive and then talked to a salesman. We noticed the windshield was cracked and were told since it was a 'safety issue' they would have to fix it before they could sell the car. We also mentioned that we would like to take the car to our mechanic to get checked out before we bought the car. The salesman said that would not be a problem. We gave him our bottom line 'out the door' price. He said management liked repeat customers and went and got the finance manager Mike Quigley. He gave us the price of the car which wasn't anywhere near what our price was. He told us that was it and walked away - literally a 2 minute conversation. No negotiating no alternatives 'nothing'. This kind of business just left a bad taste with us. I called back a few days later to up our price. Mr. Quigley told me the price he gave us did not include taxes which was to add on another 5 - 6 hundred dollars. Really! What part of 'out the door' did he not understand. After a few weeks of looking for a car we decided to bite the bullet and try negotiating once more. I called and talked to Mike Yorty a sales manager. After lowering the price some I told him I would get back to him. I called and left 3 voice mails for him but he did not return my call. I went in after work to talk to him only to find he was sitting at the front table joking with other employees. I asked him why he did not return any of my calls but he just changed the subject. We went out and talked about the car. I told him I would buy the car contingent on my mechanic looking at it. He said a used car is a used car. He said I would have to buy the car and if there were any 'safety' issues only those could be addressed. Why would I buy a car and turn around and dump a lot more money in it - even if it wasn't a 'safety' issue. That's why I wanted my mechanic to look at it. This was the only dealership that had this policy. Even Schaumburg Toyota let me have my mechanic look at a car before I made a purchase. He also said they would fix the windshield. Reluctantly I agreed. After talking to the salesman about 'safety' issues he called over another manager Carlos Galvez to clarify things. He told me the windshield was not a safety issue and that I would have to pay to replace it. REALLY! Two other people told me that a windshield was a 'safety issue'. After a phone call, he told me they would replace the windshield. The salesman told me how much I could pay on my credit card and the rest in check form. When I went in to finish the deal the financial guy gave me a lower amount that I could put on my credit card and the rest would have to be in check form. I did not have a check but had my debit card. After checking with 'who knows who' he said I could pay the amount the dealer had quoted on the credit card. What a headache! p.s. - after replacing the windshield they left my car dirty on the inside. More

Everyone knows the prices, why the same old bait and switch? My wife and I recently drove an hour and forty five minutes to look at a 2013 Toyota Corolla at Elgin Toyota. We found the car through Cars.Com. Befor My wife and I recently drove an hour and forty five minutes to look at a 2013 Toyota Corolla at Elgin Toyota. We found the car through Cars.Com. Before driving to Elgin I called their Internet sales rep and asked twice on separate calls whether the specific car we were interested in was certified and whether the car was indeed priced at $13,400. On both calls I was assured that the price was indeed $13,400 and that it was certified. We decided to make the drive from Milwaukee because the Elgin Toyota Corolla had about ten thousand few miles on it (approximately 20K miles) than the exact same year and model Corolla that had been offered to us certified at Wilde Toyota in Milwaukee. When we arrived we were handed off to a sales person by the Internet sales Rep. I don't know why dealers do this. Why not continue with the same sales person? The new sales rep informed us that the car was not certified though it had gone through the certification inspection and could be certified. Certification however would cost an additional $2,400! So suddenly the Toyota now was being offered by Elgin at $15,800. But, the bait and switch wasn't over yet! We got in the car for a test drive and the salesman then told us that there was an additional $499 charge for cleaning and other "dealer prep" services. So now the Corolla was priced at $16,299. I was ready to leave but the salesman insisted on talking further. I told him flatly that we would not pay more than $13,500. So inevitably the "manager" came to talk to me. He implied that I lied about the calls to Elgin when I was told that the car was certified. He also told me that the price Wilde offered was only a "verbal" commitment that could be rescinded at any time. I told him that I don't do business that way---verbal commitments in my book are binding. The " manager" then offered to "cut" the certification price from $2400 to $900 and the "dealer prep" price from $499 to $90. So now we were at $15,309. We later found out that certification can be added to an inspected 2013 Corolla for as little as $600. At this point I was both disgusted and angry. I repeated that I would not pay more than $13,500. The "manager" stood up shook my hand and thanked me for coming. What a bunch of jerks. I will never do business with them again and will tell all my friends the same. More

Bait and switch Got an offer of 207 per month on a 36 month lease for a RAV4 from the Internet salesman. Arrived 30 minutes later to find out that they sold their la Got an offer of 207 per month on a 36 month lease for a RAV4 from the Internet salesman. Arrived 30 minutes later to find out that they sold their last FWD model a few minutes ago. Offered an AWD drive for 242 per month for 24 months with same down payment. Not that stupid.... More