Elgin Toyota

Marlon was Fantastic! We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He wa We went in knowing what we were looking for- Marlon was fantastic to work with! Marlon was NOT pushy at all but did help us widen our selection. He was patient, personable, had the test drives ready back to back. Marlon worked out the numbers to get us a great deal & manageable payment. He made the whole process smooth with clarity- We had nothing but a great experience. Definitely recommend working with this gentleman! More

The WORST most Unprofessional employees!! EXTREMELY nasty people. I live over 1000 miles away and was inquiring about a used vehicle ...I originally talked to a lady by the name of lisa intern EXTREMELY nasty people. I live over 1000 miles away and was inquiring about a used vehicle ...I originally talked to a lady by the name of lisa internet manager who had really nasty sounding unapproachable tone over the phone. I hung up and called back to talk with someone else and they got Bob the general sales manager who kept interrupting me while I was talking and was extremely debative and unsympathetic to my concerns. He also was attempting to make up stories about the reason for my concerns and accused me of asking them to "hold a vehicle" which that never came out of my mouth. I asked the general sales manager to forward me more pictures of the vehicle for me to review and instead of him honoring my request he got nosy and asked me how I was planning getting it since I don't live nearby and refused to forward me photos. He had a very sarcastic excuse saying "there are 15 photos online, what else is there to see?" I hung up and then called back and talked to the receptionist and attempted to make a complaint about this service to the store manager or the owner and said she was going to get me to the owner's office but instead she forwarded me to a sales rep who imitated himself out to be a manager and claimed to be Bob's boss. He was just as nasty and lied about himself and said I was not good to do business with..? I called back the last time and asked the receptionist once more to get me to the owner's office and instead some sales rep got on the phone and refused to identify himself and then said for me to go into the dealer if I had any issues....Yea well im over 1000 miles away.....do your job and get me who i request! I have the entire conversations AUDIO RECORDED....so just in case the owner see's this ...you know what to do....I HIGHLY dont recommend this place....EXTREMELY sketchy and dishonest! If they sound like this on the phone...well then they probably are.... More

Verify what you are getting carefully I wanted to make sure the used car I was purchasing was Toyota certified. I did not want the extended service plan from the dealership or the VS2000 I wanted to make sure the used car I was purchasing was Toyota certified. I did not want the extended service plan from the dealership or the VS2000 I was very clear that the exterior of the car was not of concern to me. I was charged $2100 for the extended service plan and VS2000. Since I was stuck with it, I thought I might as well make the most of it even though I didn't want it. I scheduled to have the VS2000 done 9/4 at 7:15am and took a vacation day off work. When I got there they said that they had no records of the VS2000 even though they had called me twice specifically about it prior to me setting up the appointment in person. More

BUYER BEWARE!! Originally leased a car from them. Returning to them for a new car as the lease was up. Trying to be a loyal customer. Negotiated a new lease deal wi Originally leased a car from them. Returning to them for a new car as the lease was up. Trying to be a loyal customer. Negotiated a new lease deal with the sales agent. Deal was approved by the Sales Manager. The deal included paying last lease, overage on the miles, and monthly payment. SO, I THOUGHT! Later got a bill for last lease payment and the miles. The sales person failed to write that into the deal (the "Sales/Deal Sheet") BE BEWARE!!! Check, double check, and triple what is verbally agreed to what they write. (Bleep of a) Sales Person did not full write my offer. Drove out of my way to this dealership, passing by Schaumburg Toyota to get to them. Should have just gone to Schaumburg Toyota. More

Great experience buying a car from Elgin Toyota! Had a fantastic experience buying my vehicle from Elgin Toyota. Pepito is great to work with. It was a one-stop shop for all of my questions and made Had a fantastic experience buying my vehicle from Elgin Toyota. Pepito is great to work with. It was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Pepito at Elgin Toyota if you're in the market for a new or slightly used vehicle. thank you More

Dealer did not properly transfer title and register plates I purchased a 2018 Rav4 xle used in April. In checking my deal paperwork.’ The charges were present but the transferred registration for plates was m I purchased a 2018 Rav4 xle used in April. In checking my deal paperwork.’ The charges were present but the transferred registration for plates was missing. The next. day I called the dealer left messages for the sales manager no calls were returned So I had to go there. The gave be a copy of the application form and said they could not reprint it and it would come in the mail. A month later the form never shows up. I check the Illinois sec. of state details , the plates and title were never transferred. I call the dealer again, leaving messages for GM, sales manager, finance manager and finance rep.. No calls were returned. I go there on Saturday in June explain the situation spend 3 hours and in only gets processed after I buy new plates. The finance guy had messed up the original paper work. The whole experience was the worst They have no customer service do not buy there. They would have never processed the paper work. More

Great communication & timely service! It's very encouraging to work with a car dealership like Elgin Toyota whose employees care so much about their customers. Your sales team of Tom Morri It's very encouraging to work with a car dealership like Elgin Toyota whose employees care so much about their customers. Your sales team of Tom Morris was beyond just customer care. He showed a great deal of care and respect for my 1st service on a 2019 new Camry I had purchased there last January 2019. the hours Because of Tom’s quick response and overall personable approach, I was able relax knowing my car was being overseen by someone on the side of a customer. Along with the great experience and efficiency in completing service, Tom shared a text with me to make sure I had all my questions answered during service, and he has followed up to ensure satisfaction. TOM IS MY GO-TO GUY now at this dealership. I've purchased many vehicles throughout the years, and my experience at Elgin Toyota is by far the best. Rest assured that when I decide to purchase again, I'll be heading your direction. Thanks again for the great communication, customer care and follow-up. It has been truly exceptional. Paul Hardt More

Do NOT Purchase Extended Warranty & VS 2000 "DO NOT BUY" from Elgin Toyota 1600 W Lake Street, IL 60107 In the name of Extended Warranty and VS 2000 protection, the dealership is making extra "DO NOT BUY" from Elgin Toyota 1600 W Lake Street, IL 60107 In the name of Extended Warranty and VS 2000 protection, the dealership is making extra 2 to 3 grand from customers 1) I have a " 5 year extended maintenance plan" and when i took my car for service they did not have any information about my warranty? I had to provide them all the details of Warranty. 2 ) they said the regular maintenance is NOT COVERED under extended maintenance, I had to pay out of pocket. 3) I have VS2000 ( Car exterior and interior protection warranty), i have 2 minor spots on my car front fender. they said they will not send the car to VS2000. Elgin Toyota told me to call them and provided me with a wrong number which is from Houston. So I got the correct number from there and called them about my issue, the Customer care told me the guy in-charge is giving training and will not be able to call now but will get back to me as soon as he done, its about 4 days now. I did not receive any call regarding my complaint. So my humble request to new buyers, please check all the reviews before you make the decision of purchasing a car at this location. More

Dont waste your time Had questions about a lease quoted by cynthia Compos. She would not help via email and wanted me to call her. When i did she was still leas then hel Had questions about a lease quoted by cynthia Compos. She would not help via email and wanted me to call her. When i did she was still leas then helpful trying to get me to come in. It is a 35 mile trip for me And wanted my questions answered before i wasted my time or hers. I was clearly a waste of her time. She not only talked and then began to yell over me, was rude, insulting, and down right combative. I would never buy from this dealer! More

My experience was positive and very informative. Having been in the first auto accident of my life and my car being totaled, I needed a car. My 2 previous cars, including the totaled one, were Coroll Having been in the first auto accident of my life and my car being totaled, I needed a car. My 2 previous cars, including the totaled one, were Corollas from Elgin Toyota so I went back to that same dealership. I sat down with Sales Consultant Michael Schramm Jr. and explained my situation and he was very helpful. He answered all my many questions, even though I asked many of them over again wanting to be sure I understood everything clearly. Mike was very patient and I so appreciated that, no pressure. The very next day I went back and purchased a Certifed Used Toyota Corolla and am very satisfied. Thank you Mike for all your help. More