Elgin Kia

This dealership works with deceit and NO ethics. Fraud. Purchased an unsafe used vehicle and the dealership refuses to acknowledge my concerns or provide ANY compensation. In summary, I paid 29,523 Fraud. Purchased an unsafe used vehicle and the dealership refuses to acknowledge my concerns or provide ANY compensation. In summary, I paid 29,523 for a used vehicle that I was falsely told had gone through a safety inspection. I immediately noticed serious issues with the car (suspension) and asked for the sale to be voided and my trade in returned. This was done through telephone AND in person within 2 business days of purchasing it. They refused to take the car back and also refused to make the safety related repairs. NO inspections were performed prior to their selling it because I took the vehicle to my mechanic where he found NO oil in the car, worn tires, frozen struts, blown rear shocks, oil pan gasket leak and oil cooler line leaks. The owner refuses to return my calls. The GM ignored me! I have filed a complaint with the BBB and IL State's attorney's office and will be pursuing this in court. Do not buy a used car from the dealer. More

I worked with Kostya Reznik, who worked very hard for my business. He knew I was looking for a very specific used vehicle, and he checked in with me every couple of weeks to answer questions and update me o business. He knew I was looking for a very specific used vehicle, and he checked in with me every couple of weeks to answer questions and update me on inventory. In the end, I did not buy from him, but he earned my respect nonetheless. He is knowledgeable, hardworking, thoughtful, and respectful. He will work hard for you. I ended up purchasing a pre-certified Kia Niro PHEV from another dealer, but if I were shopping new inventory, Kostya would be my first call. More

Great experience. Very easy and straightforward purchase transaction. They were easy to work with and honest with paperwork unlike most dealers! Very easy and straightforward purchase transaction. They were easy to work with and honest with paperwork unlike most dealers! More

Heard great reviews from family and frieds of the Kia Carnival. We needed a car with extra room for our growing family. Stopped into the dealership on a Monday afternoon. We met with Kostya and he made t Carnival. We needed a car with extra room for our growing family. Stopped into the dealership on a Monday afternoon. We met with Kostya and he made the purchasing process so easy. He explained everything and answered all of our questions. Love our new car! More

I came to this dealer to buy a used Toyota Prius with a mileage of 161.000 miles and a price of $ 12.523 I examined the car, in principle I liked it. We entered the building, the sales assistant called the mileage of 161.000 miles and a price of $ 12.523 I examined the car, in principle I liked it. We entered the building, the sales assistant called the manager, and I asked for a discount of $ 1000, but the manager 🤘🏿 offered a discount of $ 523. I agreed to a price of $ 12,000, after that I called my uncle, called him to the dealer, he drove for an hour and a half. And the manager began to apply for a loan, after several refusals from banks, one bank approved a loan at 15'99%, since banks do not want to lend to cars with high mileage. I would still agree to this BUT!! The price in the documents was $ 12,523, and we agreed 🤝 for $ 12,000. When I asked why the price in the documents was $ 12,523, the store employees began to shout at me at the top of their voices, saying that this is the bank's percentage of $ 523, when I asked why these $ 523 cost not as a fee, but as the price of a car $ 12,523. Of course, I ran away from there so that I would not be beaten! Scammers do not advise you to go there! More

Reanne is great and very knowledgeable. The employees at this location and very friendly and helpful. The employees at this location and very friendly and helpful. More

I don't normally do this, but I feel like I need to. .. For those that don't know, I purchased a new Kia K5 last January from Gerald Kia in North Aurora. The sales process there was great. The salesman .. For those that don't know, I purchased a new Kia K5 last January from Gerald Kia in North Aurora. The sales process there was great. The salesman was great. 0 complaints about Gerald Kia. Little did I know that would be the beginning of the end with my relationship with Kia. Just 6 weeks into my ownership, I started having issues with the electronics pertaining to the safety (lane detection system and crash avoidance system). I brought the car in to Elgin Kia, as that is the closest Kia dealer to me. That was my first mistake. The care was in the shop for 3 MONTHS. During that time, the service manager texted me a picture of my car. This was no longer a new car! They had stipped the entire interior. No dash, no carpet, not headliner, no seats... I got a phone call saying that the electrical problem was solved, but they were waiting for the hail damage to be fixed. WHAT HAIL DAMAGE? No one ever called me to tell me that my car had suffered hail damage from a storm. Yes, the original reason why I brought the car in was due to a defect in the car, but the customer service in the service department at Elgin Kia was terrible. After I got my car back, I immediately had to bring it back in, as either the steering wheel wasn't put back on right, or it needed an alignment, because to keep the car going straight, I had to keep the wheel turned about 3 degrees to the left! It's evident that no one test drove the car after fixing it, or they could have easily seen and fixed that issue. I finally got my car back, and in working with Kia customer service, the only thing I could get from them was a maintenance plan. That meant I had to either go back to Elgin Kia, or drive 20 miles out of the way to go to another dealer. Through the rest of 2023, things were OK. I still feel it's not quite the same car I had purchased, but it was good enough. I don't expect it to be the same car, based on the state it was in. Then comes January, 2024. I was out at a store, got back in my car and headed home, only to find out that my GPS in the car wasn't tracking with me any longer. I brought the car back in to Elgin Kia yet again. I was told this would be an easy fix, as it was just a computer update. I got a phone call later that day, and instead of "your car is ready", I got "Your car didn't accept the update. We tried 3 times, and now all that's on the screen is the Kia logo." And of course, the new radio they had to order was on back order, so there's another 3+ weeks of me not having my car. I get the car back only to find out that the navigation doesn't work any longer. Again, no one tried out the car after the repairs! Come to find out that in order to use the Navigation in a Kia, you have to pay for their Kia connect service. My 1 year free trial (didn't know I had a free trial) ran out on me while it was in for service. Fast forward to this weekend. The car finally needs it's first oil change. I scheduled the oil change at Elgin Kia for 1:00 this afternoon. At 9:30 this morning, I get a phone call from one of the service advisors telling me that the owner of Elgin Kia no longer wants to do business with me!!!! Apparently, when you get those customer service surveys, they mean something. I was honest on those surveys, so much so that I have rated them a total of 172 points out of 1000 on my last 5 surveys. There is money tied to those surveys, and it is no longer financially viable from the owner of Elgin Kia to do business with me! I was speechless. When I asked to speak to the owner, I was told the he probably wouldn't speak with me! I can't even... So, I am DONE with Kia. I am DONE with Elgin Kia, and I strongly encourage everyone with a Kia to avoid this dealership. Rather than addressing the issues they have, they choose to cut ties with the honest customers that have had sub-par experiences. How is that customer service? More

Absolutely the worst service I’ve ever had. This dealership is a lawsuit waiting to happen. Run as fast as you can away. They will not honor anything on their websites and will want you to brin This dealership is a lawsuit waiting to happen. Run as fast as you can away. They will not honor anything on their websites and will want you to bring everything you have to drive a vehicle off the lot and when you show them why that’s wrong they will tell you to leave. I would never recommend this shady car lot to my worst enemy. Horrible!! More

I had been looking for a car for over a month, call to every dealership possible and they didn’t want to help over the phone (I work crazy hours and needed flexibility), I am a first time car buyer, Kozty every dealership possible and they didn’t want to help over the phone (I work crazy hours and needed flexibility), I am a first time car buyer, Koztya made it extremely easy for me and went above and beyond to make me happy and help me buy the car I wanted. I recommend this dealership and Koztya, he is the absolute best. More

Went in and test drove a car. Told the salesman there were a couple other cars I was also considering. He said no problem and to text/ email him if I was interested in talking num Told the salesman there were a couple other cars I was also considering. He said no problem and to text/ email him if I was interested in talking numbers. I emailed him 2 days later asking if we could talk numbers. He emailed back and said he would forward my request to the finance manager. Didn't hear anything. 4 days later I sent him a reminder. No response. Since they weren't interested in selling cars, I went to a much better Kia dealer to do business. There's a reason this is the lowest rated Kia dealer in Chicagoland (on Google, Cars.com, DealerRater.com, Yelp, etc). Save yourself the headache guys. More