Elgin Hyundai

Lying, scumbags! Will say ANYTHING to get you in the door! I found a price for a Hyundai Kona on their site that seemed too good to be true...I should have known better, but I did my due diligence, and had sev I found a price for a Hyundai Kona on their site that seemed too good to be true...I should have known better, but I did my due diligence, and had several conversations with their employee Tabitha on e-mail and on the telephone to MAKE SURE there were no additional hidden fees of ANY KIND, or no discounts included in the price that I wouldn't be eligible for. I told her since I was coming from 30-40 minutes away, I wanted to make sure this was the REAL price and that I wasn't wasting my time because I would throw a fit if I was being scammed. She said she asked her manager and that no, there were no other additional fees, no discounts that wouldn't apply, this was the REAL price that I would be paying for the car. I also asked her if this was a demo car or a "manager's" car, and was again assured that, no, this was not either of those and I should come in and everything would be fine. Two days later, I drove the 35 minutes to the dealer after they called to make sure I was coming and confirm when I would be there...when I walked in, no one seemed to know who I was, but at any rate, they assigned me a salesman (Steve) and we went for a test drive. During the drive he pointed out that this was IN FACT, A DEMO CAR with 6,500 miles on it! That was Lie #1 that I was pissed about. If they were honest about it upfront, it wouldn't have been a big deal and would have explained the price, but it was wrong to lie about it. So, even though it was wrong and I was mad, I was still going to go ahead and buy the car until they put the final numbers in front of me, and Lo and Behold! There was a random ~$1000 charge tacked on! When I asked what it was for, I was told it was for a package of oil changes, winter floor mats and pin striping! WHAT?!?!? I told them, well, I don't want that package, take it off. It's not on the widow sticker and it's not mentioned anywhere on the dealer website. I was told they couldn't remove the charge...and after much arguing with the salesman about it and him going to his manager, they reduced this crazy additional fee to $699. I then insisted on seeing the manager myself, who gave my nasty, smug attitude and said it's an "addendum" and claimed all his cars have an "Addendum" price and ALL dealers do it. I told him that I buy cars all the time, and that is NOT true--never heard of such a thing! He just makes up random BS charges and tacks them on to all his cars?!?? How is this place still in business? Anyone who pays this guy an "addendum" charge must be crazy!!! I told them they lied to me about additional charges and about the car being a demo, just to make me waste my morning driving all the way there for nothing. I'd rather pay MORE for the car somewhere else than give them $1 for anything! I left, and will NEVER go back there again and will make sure I spread the word far and wide about their deceptive and criminal practices! Don't fall for their "special" prices and lies! More

Lou saleman Lou was great helped me with buying a new kona took his time and patience would and did recommend him to other buyers keep UK p th he good work Lou was great helped me with buying a new kona took his time and patience would and did recommend him to other buyers keep UK p th he good work More

Suckered On Nov. 17th, we purchased a 2011 Hyundai Elantra for our daughter. The car seemed to be in good condition and had 143,000 miles on it. The Sales pe On Nov. 17th, we purchased a 2011 Hyundai Elantra for our daughter. The car seemed to be in good condition and had 143,000 miles on it. The Sales people were very accommodating and even had some damage to the front end fixed prior to us actually taking the car after Thanksgiving. I really thought purchasing a used Hyundai from a Hyundai dealer was a smart move in case something came up later. I know full well it's 7 years old and problems may occasionally pop up. Fast forward 2 1/2 months and 600 miles later,she tells me the engine is making a weird noise. I have it checked by not one, but two independent mechanics who say it needs a new engine as this one has a bad rod. After some investigating, this is a known problem for Hyundai on Sonatas and Elantras from 2011- 2013. However no recall has ever been issued for the Elantra. Anyway, when I took it back to the dealership on 2/18/19, I was informed by the service guy that they could do nothing for me. He talked to the Sales Mngr. Nick ?, and was told that they couldn't help. I asked what other options I had. I was told I could purchase a new engine for 7000 plus tax or a used engine for 4500 plus tax. I paid 6500 total for the car, are you kidding me?!? My family mechanic is convinced they knew about the engine problem and masked it with heavy duty oil to keep it quiet, thus the "failure" after 600 miles of driving. I never received any feedback or call from Nick or my salesman David about the incident. We ended up selling it to CarMax for 2000 bucks and a 4500 dollar loss later that week. Couldn't be more disappointed in their "customer service". More

Knowledgeable and Professional Had the answers to my questions and followed through on every aspect of our deal. Would recommend to anyone looking to buy or lease a car. Had the answers to my questions and followed through on every aspect of our deal. Would recommend to anyone looking to buy or lease a car. More

Great Experience A++ Experience with Dan. He followed through on all that he promised and made my experience buying a new car that much easier. Love my new 2018 Kona A++ Experience with Dan. He followed through on all that he promised and made my experience buying a new car that much easier. Love my new 2018 Kona! More

Was greeted immediately when walked in to the garage area. Online appointment was extremely easy, treated respectfully from the minute I walked in and had a comfortable, short wait for my oil change. Overall Online appointment was extremely easy, treated respectfully from the minute I walked in and had a comfortable, short wait for my oil change. Overall very happy! More

The best experience I have ever hand purchasing a car!!! I have already recommended Elgin Hyundai to several people! The salesman were attentive, everyone was very welcoming and friendly, and our salesman wa I have already recommended Elgin Hyundai to several people! The salesman were attentive, everyone was very welcoming and friendly, and our salesman was fantastic!!!!! He cared about helping me make the right decision more than “making a sale.” He took so much time with me and my daughter, son, and daughter-in-law who were with me. He took the time to answer all of our questions and was knowledgeable on every subject. I can’t say enough good things about him. He made the whole experience pleasant. I did not necessarily intend on buying a car that day, but I did and he is a large reason why. I am so impressed by their service, I will go to them for service as well as purchasing any car for our family in the future, even though they were further from my house. More

Best Hyundai Dealer Around Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rud Elgin Hyundai is a great dealership to work with. Went to Rosen hyundai they would not negotiate a price on suv. Went to Patrick hyundai they were rude and unwilling to help. Salesman unknowligible about vehicles. Had talk to Lou about suv gave a price asked him what I could work with. We got to a agreement. Next day Lou off but Steve was waiting for me. Gave me what I agreed to. And no hassle about pricing. Even financing was a breeze no Nickle or dime you to death. Best experience i ever had. Thank you Elgin Hyundai More