Elgin Hyundai

Bait and switch BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the BEWARE of the bait and switch!!! contacted this dealership today because we were in the market for the 2020 Palisade. I was overjoyed when I found the EXACT model, color and trim package that we were looking for. We were READY TO BUY! I sent in MULTIPLE requests for an "Eprice" (which their website encourages) after over 2 hours of no Eprice and only them encouraging us to "come in for a test drive" we decided to go to another Hyundai dealership. We started the process of a dealer trade to get this vehicle with the new dealership and came to find out that Elgin Hyundai is NOT in possession of this car AT ALL; its not even on US soil. just "ordered" and thus unable to be sold or make any offers. Shame to be Elgin Hyundai because you lost a sale and now you look like a crappy dealership to others in the area. and you've earned the WORST thing a business can get and that's a BAD REVIEW! buyer's beware of the Elgin Hyundai Bait and Switch!!!! More

Buyer beware! read every line, get every offer in writing. Went with my son 06/29/2019 who was excited to buy his first car. First told that the car that we had just called to confirm was available, was not av Went with my son 06/29/2019 who was excited to buy his first car. First told that the car that we had just called to confirm was available, was not available, which is typical of a dealer. He still finds a brand new 2019, we were quoted the price, options, APR loan %, savings, etc in writing. Get to finance and notice they added $699.99 as "theft deterrent" I point out that we never agreed to that, finance guy acts shocked, shuffles through his papers, apologizes and removes it. Redoes the paperwork, I sign and notice that now he changed the 4.9 % to 6.9%. He says "that's what happens when you remove an option" No, that is what happens when you are committing fraud!! BUYER BEWARE, READ EVERY LINE BEFORE SIGNING! More

All lies So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person a So I looked up a car online and went to the dealer to test drive it. I did my test drive and everything was great. Then I talked to the sales person about the final price and it was that moment I realized that they are charging way more that what they advertised it for. By adding some extra money for things that should have been included. For example, on their website it said the car is certified and certification is included in the price. After hours of negotiations we came to a price which was bit reasonable. After few hours of paper work I finally bought the vehicle. When leaving the dealership I asked the sales person about the second key, floor mats, and cargo cover and he said it doesn’t come with it as it is is a used vehicle which doesn’t make sense as it is being purchased from a dealer and they should tell these thing before finalizing the deal. Work at experience buying a car!!! More

Typical bait and switch Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically Sent numerous emails to Katie, back and forth, about specific cars that are advertised on their website with a "special" price. I asked specifically if I'm eligible or if these are conditional rebates. Apparently, you have to be everything - a new graduate, a military vet, a loyal customer, etc. Bottom line - if it sounds too good to be true, it is. So shame on me, I guess, but what really got me was that I called Katie prior to coming in and asked again about a particular vehicle (they still had two identically priced cars on their website) and she said she would have it ready to test drive when I got there. You know the rest of the story - both cars had been already sold. Getting into discussions with salesman, I learned that I the price on the internet was a fantasy anyway. I went against my better judgement and paid for it. Waste of time. More

Unbelievable.. Everything you don't want in a car buying experience.  WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that Everything you don't want in a car buying experience.  WAIT FOR IT......... First, the internet sales manager Tabitha tells me over the phone that the car we are looking for is still available.  I also ask very specifically if online discount price includes recent college grad, first responder or military, (for which we do not qualify) to which she says "no."  We drive 30 minutes to find that the car was sold days ago, and that the discounted price DOES include the special rebates that we do not qualify for.   Enter Steve Johnson the sales consultant, who assured us that he has a better car than the one we came for, with better features.  It's a demonstrator and he can give us a great deal.  We test drive the vehicle and really like it.  We do the the whole back-and-forth thing for about 90 minutes an finally get what we think is a good deal.  Even though this isn't what we came in for, we buy the more-expensive car. Then we wait in the less-than-comfy service department waiting room (why?) for 2 hours to see the business manager, Ed Howell. Sensing we are frustrated, he spends little time trying to sell us the additional warranties, etc.  Later we find out why.  Finally we get signed, give them our deposit, they put the plates on our new car, and we drive it home.  This was a Saturday.  We drove our new car Saturday night to our daughter's graduation, and Sunday to get groceries, and are feeling pretty good about our choice, despite the less-than-stellar customer care at the dealership. Monday morning we get the insurance set-up and we are good to go.   NOW IT GETS RIDICULOUS .....  I receive a call from Steve Johnson late Monday morning saying there's been a "mistake" and we need to return the car as soon as possible.  Steve claims that we did the deal on the "wrong car."  I race outside to check the VIN and sure enough, it doesn't match. He says it's for the trim package below ours and we need to come up with another $3000 if we want to keep it.  Mind you, we never saw, let alone test drove, the vehicle with the VIN that magically appeared on our bill of sale.  I tell Steve that this call should have been made by a manager and asked him to make that happen. Ed Howell, calls me back an hour later and reminds me again (like I'm a common criminal with a credit score in the 800's) that I need to return the vehicle immediately.  Of course, I ask him what they are prepared to do about this massive "mistake" and his response is that they will do nothing about it.  He calls it an "honest mistake" and if I want to keep the vehicle it will cost us another $3000.  I explain to him that we only test drove one vehicle and spent the entirety of our time at the dealership negotiating that one vehicle, and that the VIN number on the bill of sale is irrelevant compared to the agreement that was made between the salesperson, his boss, and us.  I asked him who his manager is and he said, "Mike Meah."  I explained to him that I would need to speak to Mike, and he said it won't do any good because Mike is the one that told him to call me.  So apparently Mike doesn't care about the "mistake" either.   Monday evening we drive back to the dealership to turn in the car and cancel the sale. Now, all of a sudden Mike Meah is super interested in getting involved with our problem and over the next 45 minutes proceeds to discount the car that we had, eventually all the way down to the lower trim package price.  I guess there is something they can do about it........ Ed. I cancelled the sale and bought the same package at another dealer for $1500 MORE.  Yes, that is how little I trust these people. More