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Elgin Chrysler Dodge Jeep Ram

Streamwood, IL

3.4
282 Reviews

1500 W. Lake St

Streamwood, IL

60107

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Showing 282 reviews

October 28, 2022

Professional service, informed staff, and pleasant experience. I had my minivan serviced for recall and check engine light. More

by MMazur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibrahim
Nov 02, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

October 22, 2022

Abdullah was fantastic. I called 4 other dealers to get me recall fixed and Abdullah was the ONLY one who knew exactly the extent of how long the recall was going to take. H More

by hinton.allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdullah
Oct 26, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

October 13, 2022

I enjoy working with the Service department. Friendly respectful service agent. Service was performed in a timely manner. More

by John K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 13, 2022 -

John K responded

Reviewed

October 12, 2022

Amazing experience! Would recommend getting a car from here. Very informative and helpful throughout the process. More

by Chris F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Edwards
Oct 17, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

October 11, 2022

Took my 2016 Jeep to have spark plugs replaced, and oil change. They put 6.0 quarts of oil in when it takes 5.5 , almost a 1/4 inch above the full mark. I check the engine compartment when i get home, they More

by Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not known, Johnny Garner
Oct 13, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Hooper, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

October 02, 2022

Went for an oil change. This is my second visit there. Service was quick and staff was very professional/polite. More

by Morty56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 05, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

I truly appreciate you taking the time to write about your experience at our service department. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 29, 2022

After several phone invitation and email from this guys, I ended up visiting the show room, and test drove a gladiator yesterday Tuesday 9/27. I got to work with Alex Q. When we got down to work the numb More

by JeepBuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex sales person, and Paul Sales Manager
Sep 30, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 16, 2022

This is by far the worst service department I have ever experienced. They never answer the phone. Never update you on your vehicle repair status. In fact I had to call from a blocked number to get them to More

by jpackard
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Christian, Ray(manager)
Sep 20, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Nov 06, 2022 -

jpackard responded

Christina I appreciate the act of concern on here however every time I attempt contact I can never reach anyone. I’ve attempted to contact the dealer and management numerous times with no such luck. No one there cares about customer service. Having been in the business myself for many years it’s honestly baffling to me that your dealer is even in business.

September 14, 2022

Few things: store was clean and I didn't wait to much, lobby is great with good snack offerings, negotiation process was reasonable without major pressure. Cesar, the sales person, that helped us was grea More

by iampedro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Sep 19, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 09, 2022

Joe was great! He greeted me at the Service Entrance, grabbed the keys, and took care of everything. He kept me informed every step of the way and got me back on th More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Dibella
Sep 14, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

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