Elgin Chrysler Dodge Jeep Ram

My vehicle was in for an exhaust rattle, and ashtray issue. They charged me 311.95 for the ashtray repair and emptied the ashtray on the passenger seat and left it. The exhaust rattle was caused by the issue. They charged me 311.95 for the ashtray repair and emptied the ashtray on the passenger seat and left it. The exhaust rattle was caused by the catylitic converters which i found out are under warranty but charged me 102.00 to put 4 washers on a cross member to try and make the rattle go away. I left the dealer very unhappy and the noise was still there.. I called back and they told me the noise is my problem and will not cover the catlitic converters under warranty and will not credit me for the work that did not fix the problem. The service Manager John Parsons was very unreasonable and unprofessional person. Kept talking over me and telling me I dont know what Im talking about. I would never recomend this dealer to anyone.. More

I had a coupon for an oil change from when I purchased my Jeep Compass from them. They refused to honor the physical coupon, would not give it back, and were extremely rude. After purchasing three cars from Jeep Compass from them. They refused to honor the physical coupon, would not give it back, and were extremely rude. After purchasing three cars from here, I will NEVER do business with them again. They lost my business for a $30 oil change. More

Bought a 2005 grand caravan mini-van with 50,000 miles on it in April 2008. Four weeks later, the van wouldn't start. We had to get it towed and got stuck with the "maintenance" repair bill even though we it in April 2008. Four weeks later, the van wouldn't start. We had to get it towed and got stuck with the "maintenance" repair bill even though we had a 3000mi/ 3 month warranty on it. Complained to Feeney and son and got nothing. No answers, except...(something like) You know it's a used car. I say, "It's a lemon". They were quick to take the money, turned their backs when it was time to resolve an issue. Would definitely not recommend. Buyer beware!!! More

I have been using Feeny for six years after purchasing my T&C at that location. I always have friendly service and Randy in service called me personally several times when my car was in the shop to explain T&C at that location. I always have friendly service and Randy in service called me personally several times when my car was in the shop to explain things and ask questions. I have asked for things to be looked at which were not addressed, but I didn't write them up, so I was not disappointed that they were forgotten. I really liked the service and everyone is nice. No games when purchasing my vehicle, either. More