Elgin Chrysler Dodge Jeep Ram

Bought 09 ram 2500 HD out of state, brought the truck to the service department at feeny twice and twice i was turned down for service. they were trying to charge me for warranty work on a 9 month old truck the service department at feeny twice and twice i was turned down for service. they were trying to charge me for warranty work on a 9 month old truck with 7400 miles. They basiclly told me to go back to the dealer I bought the truck from to fix the problems. I tried Crystal Lake dodge they fixed the problem without any questions More

As someone who loathes car shopping, this was by far the best experience I have ever had. Jason was so accommodating to my financial needs and Tim far exceeded my expectations with his patience and profess best experience I have ever had. Jason was so accommodating to my financial needs and Tim far exceeded my expectations with his patience and professionalism! They both tolerated my indecisiveness and stayed in contact with me until we reached the perfect match! I will definitely return for service and sales in the future! More

Very nice people to work with. Contacted JP Maty, the Internet Manager, and he gave me the lowest price on a Dodge Caravan in the Chicago area. Most dealers never even bothered to call/email me back. I w Internet Manager, and he gave me the lowest price on a Dodge Caravan in the Chicago area. Most dealers never even bothered to call/email me back. I was waiting for the "bump" but it never came. The price they gave me was the price I walked out the door with. No problems. No hassles. Since I was in on a Saturday, the owners daughter Colleen, even shared the dealers catered lunch with me. Never expected that kind of hospitality from a car dealership. It was actually a wonderful weekend experience. Can't wait to go back and buy my next car from JP and Colleen. BTW... I love my new minvan! -Carla J. More

I have taken my Jeep Liberty in twice over the last four months for a transmission problem. Although they pulled codes from my engine, they told me they could not repair the vehicle under warranty unless t months for a transmission problem. Although they pulled codes from my engine, they told me they could not repair the vehicle under warranty unless the transmission actually slipped while they were driving it. Since my problem was weather related, (only occurred in fog or when it was snowing) this never happened. When I brought my vehicle in immediately after an occurrence, they still claimed they could not find the problem. After keeping it a day and a half, they 'discovered' a service bulletin describing the problem I was having. Turns out it was a wiring issue. Seems the wires get wet and corrode causing the transmission to slip. They then informed me that they needed to check all the wiring in the car for corrosion and this could take some time. In the meantime, I am renting a vehicle which is getting very expensive. After talking to Chrysler, I found out that this is not an issue covered by the power train warranty since it is a wiring issue even though it affects the transmission. I then removed my car from the dealership and took it to a private garage. They obtained the same service bulletin issued by Chrysler and it turns out it also lists the recommended repairs. Why my car was not repaired according to the manufacturers recommendation is beyond me. If I had left it at Feeny, I would probably be paying for a rental car for a few more days on top of the repairs, had they ever gotten around to making any. I would not take my car back there for air in my tires. As I write this, my car is being repaired elsewhere. Turns out it only takes 2 hours and about $300. Chrysler will not reimburse me for anything since it was not repaired at a dealership. I will never buy another Chrysler product. They won't stand behind their manufacturing defects. More

My vehicle was in for an exhaust rattle, and ashtray issue. They charged me 311.95 for the ashtray repair and emptied the ashtray on the passenger seat and left it. The exhaust rattle was caused by the issue. They charged me 311.95 for the ashtray repair and emptied the ashtray on the passenger seat and left it. The exhaust rattle was caused by the catylitic converters which i found out are under warranty but charged me 102.00 to put 4 washers on a cross member to try and make the rattle go away. I left the dealer very unhappy and the noise was still there.. I called back and they told me the noise is my problem and will not cover the catlitic converters under warranty and will not credit me for the work that did not fix the problem. The service Manager John Parsons was very unreasonable and unprofessional person. Kept talking over me and telling me I dont know what Im talking about. I would never recomend this dealer to anyone.. More

I had a coupon for an oil change from when I purchased my Jeep Compass from them. They refused to honor the physical coupon, would not give it back, and were extremely rude. After purchasing three cars from Jeep Compass from them. They refused to honor the physical coupon, would not give it back, and were extremely rude. After purchasing three cars from here, I will NEVER do business with them again. They lost my business for a $30 oil change. More

Bought a 2005 grand caravan mini-van with 50,000 miles on it in April 2008. Four weeks later, the van wouldn't start. We had to get it towed and got stuck with the "maintenance" repair bill even though we it in April 2008. Four weeks later, the van wouldn't start. We had to get it towed and got stuck with the "maintenance" repair bill even though we had a 3000mi/ 3 month warranty on it. Complained to Feeney and son and got nothing. No answers, except...(something like) You know it's a used car. I say, "It's a lemon". They were quick to take the money, turned their backs when it was time to resolve an issue. Would definitely not recommend. Buyer beware!!! More

I have been using Feeny for six years after purchasing my T&C at that location. I always have friendly service and Randy in service called me personally several times when my car was in the shop to explain T&C at that location. I always have friendly service and Randy in service called me personally several times when my car was in the shop to explain things and ask questions. I have asked for things to be looked at which were not addressed, but I didn't write them up, so I was not disappointed that they were forgotten. I really liked the service and everyone is nice. No games when purchasing my vehicle, either. More