Elgin Chrysler Dodge Jeep Ram

Highway robbers i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the ca i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the car within hours of buying it and they would not take it back or offer me any kind of resolution. now i am waiting so far over 30 days for the new radio to arrive in service and they tell me after repeated calls to them that it should arrive by july 7th i have already made my first payment 6 days ago on june 15 they promised me full coverage if i bought a certain package, after reading the coverage there are still things not covered. so my advice would be to go anywhere to buy your next car except elgin unless you want to get royally messed over now i am stuck with a fifty thousand dollar lemon:( More

Rudely treated.. Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and ye Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and yelled at by the sales staff .. More

Do not trust them! Went in to look at a Ford truck on the lot. First off the sales lady was the absolute worst! We were there about 4 hours and most of the time she was Went in to look at a Ford truck on the lot. First off the sales lady was the absolute worst! We were there about 4 hours and most of the time she was flirting with the service guys and completely ignoring what she was supposed to be doing. Secondly I came in with my own financing and told them upfront and SPECIFICALLY told them not to run my credit because I did not want the hit on my credit score. They said that's no problem took my information, I showed them I was approved through my own bank and we were finally out of there. So today I get a letter in the mail stating that Elgin Chrysler dogde and Jeep had applied for financing through Capital one. Do not give them your information or better yet stay as far as you can from this place! More

Not trustworthy I bought my jeep here and brought it in for serive. They constantly tried to upsell me services using scare tactics and claiming I had asked for serv I bought my jeep here and brought it in for serive. They constantly tried to upsell me services using scare tactics and claiming I had asked for service when I had not. More

Amazing service!!! Had a bad experience with another dealership and my friend told me to go here and so I did. I met with Dean, Jason and Mike and everyone was so very h Had a bad experience with another dealership and my friend told me to go here and so I did. I met with Dean, Jason and Mike and everyone was so very helpful with getting a new car with the payments I wanted. I would highly recommend anyone going here. It was very relaxed and laid back...no pressure at all. Thank you all so much! I'm so happy with my car! More

Absolutely amazing Loved Mike Vecchio. He was always pleasant, funny and easy to work with. No matter how many interruptions he had he was always able to handle them wit Loved Mike Vecchio. He was always pleasant, funny and easy to work with. No matter how many interruptions he had he was always able to handle them with easy. He never hurried you along, always listened and worked hard to achieve our goals. A great experience and a very professional salesperson. More

Will not honor their word I had a great experience the first day that we were searching for a van. Very friendly and professional people. I got good deal on a van that I was lo I had a great experience the first day that we were searching for a van. Very friendly and professional people. I got good deal on a van that I was looking for. A day later a found a lower price somewere else. I have called Elgin dealership and was assured that they will meet the price- by three different people including the manager! I drove 40minutes with a baby. When we got there and we wanted to go ahead and buy the van, the manager said that they CANNOT honor that deal for us! Be careful when shopping at Elgin bc they will say anything to get your businnes but then they will not honor what they said! More

Customer service is top notch Excellent service. Carlos and Jesse rock! They went beyond what I expected and gave us more for our trade in than any other dealer. They were able to Excellent service. Carlos and Jesse rock! They went beyond what I expected and gave us more for our trade in than any other dealer. They were able to get us into my dream car far less than I anticipated. These guys really do an awesome job. If you're looking for a new car, Elgin JCD dealership is the place to go. They even offered us lunch!! Wow!!! More