Elgin Chrysler Dodge Jeep Ram

Really bad new vehicle purchasing experience We purchased a brand new 2017 Ram truck about 3 months ago and after spending $46K on it, here is what we received: 1. We just found out the dealer We purchased a brand new 2017 Ram truck about 3 months ago and after spending $46K on it, here is what we received: 1. We just found out the dealer put PASSENGER CAR PLATES ON IT!! I can't think of a more blatant mistake for a car dealer to make.. We drove all this time in violation which could have resulted in a $250 fine. The dealer did not seem too concerned when I called them and all they offered was to reimburse the $29 fee from the DMV to replace the plates. 2. Absolutely no one from the Dealer ever called or emailed us to follow up as every other dealership I purchased from has. 3. The sales person that sold us the truck misrepresented the available features on this truck by indicating they were included. One of the features is just not on this model and the one requires paying a hefty fee. We are certainly regretting buying our truck from this place. DO NOT CONSIDER More

Horrible We drove over an hour because we found a car on-line. We test drive the car and when we meet with the salesman we were told that the price on-line was We drove over an hour because we found a car on-line. We test drive the car and when we meet with the salesman we were told that the price on-line was not the price of the car, that the car was more expensive. It was listed as 26,462 on-line but they said the car should have been $35,000 after rebates. Funny when the window sticker was only $33,000!! When I spoke with a manager he said he makes people mad every day. Perhaps the manager should check the price before it's posted online. Manager wouldn't even attempt to make it right. Not sure how a dealership stays in business when you treat customers that bad. We had cash in pocket for our down payment too! More

Mission Possible!!! Gustavo represented the dealership well! My husband and I purchased a 2017 Chrysler Pacifica this past Saturday. We were offered a great price for t Gustavo represented the dealership well! My husband and I purchased a 2017 Chrysler Pacifica this past Saturday. We were offered a great price for the vehicle and drove away almost immediately. The individuals here really know how to satisfy their customers!!! All smiles! More

Bait and switch We called to see if a car was available and no one answered so I left a voicemail. No one called back so I sent an email and they said to come in for We called to see if a car was available and no one answered so I left a voicemail. No one called back so I sent an email and they said to come in for a test drive. Confirmed the next day that everything was still good. Confirmed again 15 minutes prior to walking in. When we walked in, we were told the vehicle sold and they immediately tried to upsell a vehicle that was 4 years newer. It really seems they only advertised this car so that they could get you in the door. After we went there, we attempted to text and call April to verify that the car was sold and she did not answer the phone, return voicemail or our text. After looking at Google reviews, this is not the first time this has happened. Multiple other people have recently reported them doing this. Highly advise not purchasing from this dealership. More

Highway robbers i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the ca i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the car within hours of buying it and they would not take it back or offer me any kind of resolution. now i am waiting so far over 30 days for the new radio to arrive in service and they tell me after repeated calls to them that it should arrive by july 7th i have already made my first payment 6 days ago on june 15 they promised me full coverage if i bought a certain package, after reading the coverage there are still things not covered. so my advice would be to go anywhere to buy your next car except elgin unless you want to get royally messed over now i am stuck with a fifty thousand dollar lemon:( More

Rudely treated.. Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and ye Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and yelled at by the sales staff .. More

Do not trust them! Went in to look at a Ford truck on the lot. First off the sales lady was the absolute worst! We were there about 4 hours and most of the time she was Went in to look at a Ford truck on the lot. First off the sales lady was the absolute worst! We were there about 4 hours and most of the time she was flirting with the service guys and completely ignoring what she was supposed to be doing. Secondly I came in with my own financing and told them upfront and SPECIFICALLY told them not to run my credit because I did not want the hit on my credit score. They said that's no problem took my information, I showed them I was approved through my own bank and we were finally out of there. So today I get a letter in the mail stating that Elgin Chrysler dogde and Jeep had applied for financing through Capital one. Do not give them your information or better yet stay as far as you can from this place! More

Not trustworthy I bought my jeep here and brought it in for serive. They constantly tried to upsell me services using scare tactics and claiming I had asked for serv I bought my jeep here and brought it in for serive. They constantly tried to upsell me services using scare tactics and claiming I had asked for service when I had not. More

Amazing service!!! Had a bad experience with another dealership and my friend told me to go here and so I did. I met with Dean, Jason and Mike and everyone was so very h Had a bad experience with another dealership and my friend told me to go here and so I did. I met with Dean, Jason and Mike and everyone was so very helpful with getting a new car with the payments I wanted. I would highly recommend anyone going here. It was very relaxed and laid back...no pressure at all. Thank you all so much! I'm so happy with my car! More

Absolutely amazing Loved Mike Vecchio. He was always pleasant, funny and easy to work with. No matter how many interruptions he had he was always able to handle them wit Loved Mike Vecchio. He was always pleasant, funny and easy to work with. No matter how many interruptions he had he was always able to handle them with easy. He never hurried you along, always listened and worked hard to achieve our goals. A great experience and a very professional salesperson. More