Elgin Chrysler Dodge Jeep Ram

Quality work and good communication Dealer did a good job fitting me in. Gave me a loaner car. Called and game me up dates. Witch was very important in my eyes. Keep up good communicat Dealer did a good job fitting me in. Gave me a loaner car. Called and game me up dates. Witch was very important in my eyes. Keep up good communication with customers. ThAt is very important and they came threw. Good job More

Submitted an offer, said they'd consider, never heard back I submitted an offer for a used vehicle this morning. My offer is more than what the vehicle is priced for online, however when you get in the dealer I submitted an offer for a used vehicle this morning. My offer is more than what the vehicle is priced for online, however when you get in the dealership, they hit you with an additional $1,500 in processing fees (not including TTL) if the vehicle you are looking at is off brand (something to keep in mind). I worked with Gus, and from the start it seemed like he just did not care about me at all. Did not talk to us at all during the test drive (was texting) and kept us on 35mph roads the entire time so I could barely see what the car could do. I spoke on the phone several times with one of the sales reps, who was very nice and considerate, and she tried to get me in contact with Gus. I got through once out of the three times I called. He answered and I told him my offer for the car, which in my opinion was a very fair offer. Gus said he would talk to the used car manager and call me back in 5-10 minutes. Guess what, still haven't heard back five hours later. Pretty sure he went home without giving a crap about the sale. It's like he doesn't want to sell cars? To conclude, I would not waste your time going here. I walked in the door with my father and all of the sales guys were chatting around a vehicle, they glanced at us and did nothing. We walked around the showroom for a few minutes until a NON-SALES person asked if we had been helped. He then called the sales guys over the intercom (mind you the sales guys were next to us this whole time) and finally one of them turned around. I don't understand, I was genuinely interested in purchasing a vehicle here and I made a very fair offer to Gus for the car, but it's like they don't give a xxxx about me or the car at all. Very disappointed, more than likely would have purchased the car as well if I had not been treated so poorly. More

Really bad new vehicle purchasing experience We purchased a brand new 2017 Ram truck about 3 months ago and after spending $46K on it, here is what we received: 1. We just found out the dealer We purchased a brand new 2017 Ram truck about 3 months ago and after spending $46K on it, here is what we received: 1. We just found out the dealer put PASSENGER CAR PLATES ON IT!! I can't think of a more blatant mistake for a car dealer to make.. We drove all this time in violation which could have resulted in a $250 fine. The dealer did not seem too concerned when I called them and all they offered was to reimburse the $29 fee from the DMV to replace the plates. 2. Absolutely no one from the Dealer ever called or emailed us to follow up as every other dealership I purchased from has. 3. The sales person that sold us the truck misrepresented the available features on this truck by indicating they were included. One of the features is just not on this model and the one requires paying a hefty fee. We are certainly regretting buying our truck from this place. DO NOT CONSIDER More

Horrible We drove over an hour because we found a car on-line. We test drive the car and when we meet with the salesman we were told that the price on-line was We drove over an hour because we found a car on-line. We test drive the car and when we meet with the salesman we were told that the price on-line was not the price of the car, that the car was more expensive. It was listed as 26,462 on-line but they said the car should have been $35,000 after rebates. Funny when the window sticker was only $33,000!! When I spoke with a manager he said he makes people mad every day. Perhaps the manager should check the price before it's posted online. Manager wouldn't even attempt to make it right. Not sure how a dealership stays in business when you treat customers that bad. We had cash in pocket for our down payment too! More

Mission Possible!!! Gustavo represented the dealership well! My husband and I purchased a 2017 Chrysler Pacifica this past Saturday. We were offered a great price for t Gustavo represented the dealership well! My husband and I purchased a 2017 Chrysler Pacifica this past Saturday. We were offered a great price for the vehicle and drove away almost immediately. The individuals here really know how to satisfy their customers!!! All smiles! More

Bait and switch We called to see if a car was available and no one answered so I left a voicemail. No one called back so I sent an email and they said to come in for We called to see if a car was available and no one answered so I left a voicemail. No one called back so I sent an email and they said to come in for a test drive. Confirmed the next day that everything was still good. Confirmed again 15 minutes prior to walking in. When we walked in, we were told the vehicle sold and they immediately tried to upsell a vehicle that was 4 years newer. It really seems they only advertised this car so that they could get you in the door. After we went there, we attempted to text and call April to verify that the car was sold and she did not answer the phone, return voicemail or our text. After looking at Google reviews, this is not the first time this has happened. Multiple other people have recently reported them doing this. Highly advise not purchasing from this dealership. More

Highway robbers i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the ca i purchased a 2017 pacific from elgin crysler and first of all they sold me a car with a broken radio and if that was not bad enough i returned the car within hours of buying it and they would not take it back or offer me any kind of resolution. now i am waiting so far over 30 days for the new radio to arrive in service and they tell me after repeated calls to them that it should arrive by july 7th i have already made my first payment 6 days ago on june 15 they promised me full coverage if i bought a certain package, after reading the coverage there are still things not covered. so my advice would be to go anywhere to buy your next car except elgin unless you want to get royally messed over now i am stuck with a fifty thousand dollar lemon:( More

Rudely treated.. Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and ye Used car sales manager and staff was very rude.. asked a question about something that was on the used car I perchased , and was rudely treated and yelled at by the sales staff .. More