Elgin Chrysler Dodge Jeep Ram

Great service. My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointm My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointment. It was the thermostat. It got fixed in a timely manner and I was treated with courtesy and respect. Great place to do business. More

Nothing good to say! If this rating could be negative it would be. Where do i start... I called this this dealership, on Monday asked and asked for a salesmen. I then be If this rating could be negative it would be. Where do i start... I called this this dealership, on Monday asked and asked for a salesmen. I then began talking to an individual and told him i was interested in a 2013 ford F-150 they had and explained to him that i lived 3 hrs away and wanted an idea on what i would get on trade for my truck. we conversed over text where i sent him 8 pictures of my truck along with the odometer and vin number. This individual assured me that i would get at least $10,000 for my trade and probably more upon inspection. I was happy with that number and told him i would be making the trip to purchase the vehicle on Friday. we had several conversations between Monday and Friday assuring me i wasn't wasting my time and that they where getting the truck ready for me. when i got to the dealership the truck was there, the outside was filthy which i could live with, but when i got inside the truck in was not any better, there was mud on the floor the dash hadn't been wiped down in who now's how long and there was a huge grease stain from somebody's hair on the head rest, and the box of the truck had sheet rock remnants in it along with sheet rock mud every where. I figured OK I want this truck so I can clean it when i get home, no big deal. I walk into the dealership and ask for the salesmen i had been talking to. Turns out he wasn't a salesmen, he was just a guy who answered phones and set up appointments. So i sit down with the salesmen and tell him here's my truck i'm ready to write a check for the amount we agreed upon on the phone. The salesmen turns around and offers me $2000 then we agreed upon, i tell him no *******way I'm accepting that, he then tells me out of the goodness of their heart they will offer me $8500, i say absolutely not and and go and talk to the manager ,Don Smith, at that time and explain my situation. The manager, Don Smith tells me my truck isn't worth anything and that they would have to take it to auction, my truck is a 2006 Silverado crew cab loaded, and absolutely spotless which he agreed. He does absolutely nothing to help the situation and i tell him that hes willing to lose a deal. He explains to me that he met me half way at $9000, I said no your salesmen's last offer was at $8500, he says well i told him $9000 there must have been a miscommunication. He then goes on to tell me that i live 3 hrs away and he would never see me again so my business did him no good, he would never see me again, i said OK but that didn't stop you from trying to sell me a $1400 interior warranty package exclusive to your dealership. I then ask him for his managers number he tells me it doesn't matter they will be happy with him, mind you this F 150 has been sitting on there lot for 4 months,so obviously there he is not doing his job as a sales manager. I then tell him about a little thing called the internet and bad reviews. He then tells me not to threaten him with left handed threats hes been in the business for 25 yrs and my review doesn't mean xxxx. He Don Smith is the epitome of a xxxxty manager, never once wanted to correct the situation. I hope the owners of this dealership read this. THIS IS WHY YOUR DEALERSHIP IS FAILING! I look forward to a phone call from your pr director. Yours truly a very unsatisfied customer! More

The whole Elgin CDJR team is awesome We have bought/sold numerous cars at Feeney and now Elgin over the years. Javier our salesman is great to deal with and Jason the used car manager for We have bought/sold numerous cars at Feeney and now Elgin over the years. Javier our salesman is great to deal with and Jason the used car manager for the most part always works with me on my trade ins and is pretty fair imo. Tracey and Christian in the service dept are also top notch! More

SLASH AND BURN Their Customers at JEEP DODGE AND RAM ELGIN! We came in last week to test drive and purchase a new car. From the beginning, the salesman could not answer basic questions about the car, its access We came in last week to test drive and purchase a new car. From the beginning, the salesman could not answer basic questions about the car, its accessories, or comparisons between vehicles. When we went inside to purchase a car we sat for long periods of time for the salesman (Javier Olvera) to finally understand that we were using a green sheet discount and left us waiting for at least 20 minutes. Online they advertized a discount price for the car, little did we know that this price didn't really exist and was a gimmick to get you into the door. After we told the dealer that we would not be paying the full price for the car, he left again to get his manager to come over and negotiate. The manager (Don Smith) also, would not give us the green sheet discount nor the price advertised on their website. He proceeded to call us, their customers, "Crazy" and "Nasty" for refusing to shake his hand after he rudely stood his ground and stacked his papers. Repeatedly called us "crazy" for saying that we wanted the car for the price THAT THEY ADVERTIZED ON THEIR WEBSITE DIRECTLY, after showing it on my smartphone. 4 Hours of our time was lost, but not without the dignity of NOT giving them a penny of our money! We left after that, and went to another dealership that very night and received a better deal with a fully loaded vehicle with exceptional customer service, leaving them in great disbelief that these were their policies and that we were treated so poorly. I DO NOT RECOMMEND this car dealership In Elgin. They had the nerve to call us back a few days later to try and get us to buy a different vehicle!! Absolutely not! No care or respect for customers, and provide false hope to get you in the door prices on their website. Don't waste your time expecting decent customer service or fair, reasonable prices, because all of which are not to be seen here. More

WOW... BAIT AND SWITCH Your customer service is absolutely despicable.  1) I call down to ask you for the best possible price on an advertised vehicle and you call me bac Your customer service is absolutely despicable.  1) I call down to ask you for the best possible price on an advertised vehicle and you call me back with a price that is $1,000.00 more than what the price is listed at, all over the internet. (Nice bait and switch) Your excuse is that you needed an additional $1000.00 to certify the vehicle.  2) Your female sales associate explained to me (twice) that the used car sales manager would be calling me. I receive a third call from Ray Villaford, he explains that he can sell the vehicle without the certified warranty but that I would need to fly into sign paperwork and verify my identity. I explain to Ray, vehicles are sold and financed all time to out of state buyers.  The best part is how Ray explained to me..."that I would not need to show identity to pay cash"... speechless. He begins raising his voice at me when I explain that he is incorrect.  3) When I asked Ray the condition of the car and if it has any scratches, his response is... "ummmm I don't think it does". His final comment is "do you want to buy the car or not", prior to hanging up as I have now irritated him at this point.  I would suggest staying away from this dealership as they clearly attempted to use bait and switch. I now have the screen shots and plan to forward this info to Illinois Attorney General's office.  Again, stay away....  More