Elgin Chrysler Dodge Jeep Ram

Almost 5 stars Dean was helpful, courteous, and knowledgeable. The Finance Department was quick and explained the process thoroughly. The only issue we have is af Dean was helpful, courteous, and knowledgeable. The Finance Department was quick and explained the process thoroughly. The only issue we have is after signing the paperwork - in parking lot and in the process of having Dean, our salesman, transfer our original plates to the new car we noticed a dent and scrapes on the bumper of the new car. As it had been raining we had not seen the damage until the car was pulled up to the front showroom doors were it was well lit. We were told the Service Dept. will order the matching paint and repair. The cars sold should be inspected by the Dealership ahead of time. We hope we will be totally satisfied with the repair. More

Poor Service and very old and worn dealership Very disappointed with the service provided by this dealership. Had to take my car in for warranty service numerous times and they could not solve th Very disappointed with the service provided by this dealership. Had to take my car in for warranty service numerous times and they could not solve the problem. Each time I took the car in they had the car for an entire week (with no service loaner) and I had to call EVERY day to try and get a status. Extremely frustrated with the service techs and their lack of communications. Tried getting resolution with their service manager and nothing happened. Will avoid and will NOT recommend. More

Car Battery replacement I was very happy with the service I received. From the time I arrived my service advisor Trevor Dexter/156 was very helpful. He explained the whole I was very happy with the service I received. From the time I arrived my service advisor Trevor Dexter/156 was very helpful. He explained the whole process to me. I asked for them to test my battery first. After it was tested Trevor came and explained how they tested it and the outcome. Because of the great service I got, I had the dealership put in a new battery for my car. Every time I go to the service department, they have been very helpful and explained everything very professionally to me. More

They DO NOT have the Titles to the cars I am not the only person fighting this for the ownership of the vehicle I purchased. I gave them a title for my vehicle that I traded in, but they wi I am not the only person fighting this for the ownership of the vehicle I purchased. I gave them a title for my vehicle that I traded in, but they will not provide a title for the vehicle they say they own. It has been over 2 weeks and they will not answer my emails, or phone calls. This includes the manager and my salesperson. I live 2 hours away and it is a big deal to appear there. NO CUSTOMER SERVICE. They DO NOT HAVE THE TITLES to the cars they are selling. No license will cover the time it takes. It will cost you time and money. I just want the truth and a response. More

Great service. My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointm My Jeep overheated. I was terrified. Called service dept.from on the road. He told me what to do to get it there, it was taken in without an appointment. It was the thermostat. It got fixed in a timely manner and I was treated with courtesy and respect. Great place to do business. More

Nothing good to say! If this rating could be negative it would be. Where do i start... I called this this dealership, on Monday asked and asked for a salesmen. I then be If this rating could be negative it would be. Where do i start... I called this this dealership, on Monday asked and asked for a salesmen. I then began talking to an individual and told him i was interested in a 2013 ford F-150 they had and explained to him that i lived 3 hrs away and wanted an idea on what i would get on trade for my truck. we conversed over text where i sent him 8 pictures of my truck along with the odometer and vin number. This individual assured me that i would get at least $10,000 for my trade and probably more upon inspection. I was happy with that number and told him i would be making the trip to purchase the vehicle on Friday. we had several conversations between Monday and Friday assuring me i wasn't wasting my time and that they where getting the truck ready for me. when i got to the dealership the truck was there, the outside was filthy which i could live with, but when i got inside the truck in was not any better, there was mud on the floor the dash hadn't been wiped down in who now's how long and there was a huge grease stain from somebody's hair on the head rest, and the box of the truck had sheet rock remnants in it along with sheet rock mud every where. I figured OK I want this truck so I can clean it when i get home, no big deal. I walk into the dealership and ask for the salesmen i had been talking to. Turns out he wasn't a salesmen, he was just a guy who answered phones and set up appointments. So i sit down with the salesmen and tell him here's my truck i'm ready to write a check for the amount we agreed upon on the phone. The salesmen turns around and offers me $2000 then we agreed upon, i tell him no *******way I'm accepting that, he then tells me out of the goodness of their heart they will offer me $8500, i say absolutely not and and go and talk to the manager ,Don Smith, at that time and explain my situation. The manager, Don Smith tells me my truck isn't worth anything and that they would have to take it to auction, my truck is a 2006 Silverado crew cab loaded, and absolutely spotless which he agreed. He does absolutely nothing to help the situation and i tell him that hes willing to lose a deal. He explains to me that he met me half way at $9000, I said no your salesmen's last offer was at $8500, he says well i told him $9000 there must have been a miscommunication. He then goes on to tell me that i live 3 hrs away and he would never see me again so my business did him no good, he would never see me again, i said OK but that didn't stop you from trying to sell me a $1400 interior warranty package exclusive to your dealership. I then ask him for his managers number he tells me it doesn't matter they will be happy with him, mind you this F 150 has been sitting on there lot for 4 months,so obviously there he is not doing his job as a sales manager. I then tell him about a little thing called the internet and bad reviews. He then tells me not to threaten him with left handed threats hes been in the business for 25 yrs and my review doesn't mean xxxx. He Don Smith is the epitome of a xxxxty manager, never once wanted to correct the situation. I hope the owners of this dealership read this. THIS IS WHY YOUR DEALERSHIP IS FAILING! I look forward to a phone call from your pr director. Yours truly a very unsatisfied customer! More

The whole Elgin CDJR team is awesome We have bought/sold numerous cars at Feeney and now Elgin over the years. Javier our salesman is great to deal with and Jason the used car manager for We have bought/sold numerous cars at Feeney and now Elgin over the years. Javier our salesman is great to deal with and Jason the used car manager for the most part always works with me on my trade ins and is pretty fair imo. Tracey and Christian in the service dept are also top notch! More