Elgin Chrysler Dodge Jeep Ram

Honda v6 accord I went there last night to purchase a accord v6, It needs a timing belt replacement, they refuse to even work with me on the issue, car was marked u I went there last night to purchase a accord v6, It needs a timing belt replacement, they refuse to even work with me on the issue, car was marked up 1,000 over the average price for the car, sales person jose was great, he will be good at this line of employment, but as for his bosses they are clowns, and should not be allowed to sell cars, After reading some of the other people's reviews I had to write one , I'll never go to this dealership again, "one hour away" I'm happy I didn't buy this car , again after reading others experience with this dealership. More

APPARENTLY, “ELGIN CDJR” IS CHEATING ON STATE SALES TAX!!! Problem description: I CANNOT REGISTER MY USED CAR PURCHASE WITH THE STATE OF INDIANA DMV DUE TO “ELGIN CDJR” NOT PROVIDING ME WITH A "CORRECTED ST-5 Problem description: I CANNOT REGISTER MY USED CAR PURCHASE WITH THE STATE OF INDIANA DMV DUE TO “ELGIN CDJR” NOT PROVIDING ME WITH A "CORRECTED ST-556 STATE SALES TAX FORM"...APPARENTLY, “ELGIN CDJR” IS TRYING TO "SHORT" THE STATE THE PROPER AMOUNT OF SALES TAX COLLECTED FROM ME AND KEEPING PART OF SALES TAX THAT I PAID, INSTEAD, OF TURNING IT OVER TO THE STATE... PAPERWORK DOES NOT MATCH UP AND THEY REFUSE TO CORRECT IT, IN ORDER FOR ME TO GET THE CAR (I PURCHASED FROM THEM) REGISTERED AND OBTAIN LICENSE PLATES. I ASKED FOR THIS TO BE FIXED 7 DAYS AGO AND WAS PROMISED IT WOULD BE OVERNIGHTED...IT WAS NEVER OVERNIGHTED....I HAVE REQUESTED THIS BE FIXED, MULTIPLE TIMES AND “ELGIN CDJR” DOES NOT EVEN HAVE THE COURTESY TO RESPOND...I WILL FILE A COMPLAINT AGAINST “ELGIN CDJR” WITH ILLINOIS SEC. OF STATE “AND” WITH INDIANA SEC. OF STATE. More

Great customer service So I droped off my 2017 dodge caravan for AC repair and Rachel in service department was who I delt with from the beginning, a very good and professio So I droped off my 2017 dodge caravan for AC repair and Rachel in service department was who I delt with from the beginning, a very good and professional service she has provided, she was great at her job. Dealership gave me a loaner car at no cost to me with no problem, It was a 2019 Chrysler Pacifica an awesome van I definitely like it more than my caravan. After they fixed my car I went to pick it up, AC worked like new again, when I pulled in my garage I noticed antifreeze leaking from the car, so I took it back and Rachel in service department worked with me because my 2 warantys dont cover burst lines or hoses. So thanks to the dealership management and the whole team they had coverd the $600 dollar problem at their cost, I was surprised that I didnt have to fight to get it my way. The problem was taken care of and I cant say enough about how well and professional they had treated me. THANK YOU TO THE TEAM AT ELGIN DODGE, CHRYSLER. More

Lease nightmare Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send in the new one. I had been making payments on the account number I received and not the one he sent in. In the end, we ended up with 5 inquiries on our credit score, a new alias as he misspelled my last name, dealing with proving my payments with bank statements, a harassing phone call from the dealership wanting payment over the phone, a repossession notice/Chrysler saying we were current, and a GM that wouldn’t return our calls. Luckily, Chrysler finance has been the only one that has been helpful and straightened things out for us. More

No good I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and no I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and now without a car for who knows how long they said they also put as a dual top Jeep it had the hard top on but only the windows and surround for the soft top so they’re useless I called today no reply very poor device I paid extra for cleaning and full gas tank I got into the Jeep quarter tank and I could’ve cleaned it better myself friendly sales rep no so good service More

Salespeople make a big difference Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed t Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed through. He kept tabs on the progress of vehicle add-ons even on his day off. I have every reason to believe that he would be available for consult way past the sale of the Ram 1500. You might do yourself a favor and ask for him immediately upon entering the dealership. More

Disrespectful Salesman I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to I contacted the internet sales department through Cars.com about 2 vehicles in their stock that I was possibly interested in purchasing and wanted to come in and check them out for myself. The internet sales department was very helpful and friendly to me in their responses. My really poor and disappointing customer service experience started once I arrived at this dealership and was assigned a salesman to work with by one of the sales managers. This salesman treated me with a lot of disrespect and was really rude to me. He expressed to me that he was very angry that I was wasting his time by only coming in to test drive vehicles with him and do some research and that I was not ready to make a purchase that same day. During the one test drive, he made disrespectful and mean remarks about my wife and competing dealerships. I only test drove one of the two vehicles that I was interested in possibly purchasing because he told me that he had another appointment coming and did not have the time to show me the other vehicle and also did not offer me the option of having a different salesperson work with me to show me the other vehicle. Finally, the one vehicle that I did test drive with him was not even the specific one from his stock that I had contacted the internet sales department about possibly purchasing. I am taking my business to a different Chrysler /Dodge dealership. More

Flase advertisement They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told They had advertised on that they guarantee You will be approved and drive out in your new car. I passed all my info to the sales representative told my situation. He assured me not a problem. Drove an hour to get there and couldn’t do anything....false advertisement. Don’t use this dealer at all More

Great Experience Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my s Very pleased with the service I got. I bought a new car that had a major scratch on the hood. They said they would fix it, and they did. Cody was my service tech and he did a awesome job. He reviewed the finished product and made them do it over until it was perfect. More