Elgin Chrysler Dodge Jeep Ram

DO NOT BUY FROM THEM Awful experience I called before going to the dealer to see if all of the rebate apply to the 2019 Dodge Journey and was told yes. Once I got there they said I that al I called before going to the dealer to see if all of the rebate apply to the 2019 Dodge Journey and was told yes. Once I got there they said I that all the rebates do not apply. After 5 hours - and I walked out twice- I was able to get the car with all the rebates. The big problem is there was snow on the front grill and I did not notice it was broken. After calling them that day and many many time each day for next 7 days no one will call me back to fix this problem. STAY AWAY.. They do not have good customer service. More

Best sales team ever! Buying my Cherokee at Elgin CDJR was a wonderful experience: no haggle, great price. Many thanks to Paul K. and Javier O. for beating the competitors Buying my Cherokee at Elgin CDJR was a wonderful experience: no haggle, great price. Many thanks to Paul K. and Javier O. for beating the competitors price by a mile! I highly recommend that you visit Elgin CDJR. More

Awful experience. Patrick the sales manager only wants Awful experience. Patrick the sales manager only wants your money. They dont care about their customers whatsoever. Per driving home with our new Awful experience. Patrick the sales manager only wants your money. They dont care about their customers whatsoever. Per driving home with our new van at 9pm when dodge closes, we notice our tire pressure is at 29. Everyone left, we had no help. They sold me a car with breaks that were shot. We ended up driving home to realizing the next day, after taking it to our family mechanic, that the rioters and break pads had heat Mark's on them. Also was due for an oil change. I have no idea if they check over their vehicles before selling them, but this is ridiculous. They new we were driving home an hour and a half with a 2 year old in the car. I am beyond disgusted. More

Do not buy from here! Experience is an overall zero in my book! From sales, finance and service! Will never buy from here again! They give you the run around! Management do Experience is an overall zero in my book! From sales, finance and service! Will never buy from here again! They give you the run around! Management do not deserve a title like that at this dealership! Customer service does not exist here whatsoever. Shame on them! More

Honda v6 accord I went there last night to purchase a accord v6, It needs a timing belt replacement, they refuse to even work with me on the issue, car was marked u I went there last night to purchase a accord v6, It needs a timing belt replacement, they refuse to even work with me on the issue, car was marked up 1,000 over the average price for the car, sales person jose was great, he will be good at this line of employment, but as for his bosses they are clowns, and should not be allowed to sell cars, After reading some of the other people's reviews I had to write one , I'll never go to this dealership again, "one hour away" I'm happy I didn't buy this car , again after reading others experience with this dealership. More

APPARENTLY, “ELGIN CDJR” IS CHEATING ON STATE SALES TAX!!! Problem description: I CANNOT REGISTER MY USED CAR PURCHASE WITH THE STATE OF INDIANA DMV DUE TO “ELGIN CDJR” NOT PROVIDING ME WITH A "CORRECTED ST-5 Problem description: I CANNOT REGISTER MY USED CAR PURCHASE WITH THE STATE OF INDIANA DMV DUE TO “ELGIN CDJR” NOT PROVIDING ME WITH A "CORRECTED ST-556 STATE SALES TAX FORM"...APPARENTLY, “ELGIN CDJR” IS TRYING TO "SHORT" THE STATE THE PROPER AMOUNT OF SALES TAX COLLECTED FROM ME AND KEEPING PART OF SALES TAX THAT I PAID, INSTEAD, OF TURNING IT OVER TO THE STATE... PAPERWORK DOES NOT MATCH UP AND THEY REFUSE TO CORRECT IT, IN ORDER FOR ME TO GET THE CAR (I PURCHASED FROM THEM) REGISTERED AND OBTAIN LICENSE PLATES. I ASKED FOR THIS TO BE FIXED 7 DAYS AGO AND WAS PROMISED IT WOULD BE OVERNIGHTED...IT WAS NEVER OVERNIGHTED....I HAVE REQUESTED THIS BE FIXED, MULTIPLE TIMES AND “ELGIN CDJR” DOES NOT EVEN HAVE THE COURTESY TO RESPOND...I WILL FILE A COMPLAINT AGAINST “ELGIN CDJR” WITH ILLINOIS SEC. OF STATE “AND” WITH INDIANA SEC. OF STATE. More

Great customer service So I droped off my 2017 dodge caravan for AC repair and Rachel in service department was who I delt with from the beginning, a very good and professio So I droped off my 2017 dodge caravan for AC repair and Rachel in service department was who I delt with from the beginning, a very good and professional service she has provided, she was great at her job. Dealership gave me a loaner car at no cost to me with no problem, It was a 2019 Chrysler Pacifica an awesome van I definitely like it more than my caravan. After they fixed my car I went to pick it up, AC worked like new again, when I pulled in my garage I noticed antifreeze leaking from the car, so I took it back and Rachel in service department worked with me because my 2 warantys dont cover burst lines or hoses. So thanks to the dealership management and the whole team they had coverd the $600 dollar problem at their cost, I was surprised that I didnt have to fight to get it my way. The problem was taken care of and I cant say enough about how well and professional they had treated me. THANK YOU TO THE TEAM AT ELGIN DODGE, CHRYSLER. More

Lease nightmare Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send Finance manager screwed up our lease so bad that he had to drive to Rockford to have us resign a new lease. He processed the original and didn’t send in the new one. I had been making payments on the account number I received and not the one he sent in. In the end, we ended up with 5 inquiries on our credit score, a new alias as he misspelled my last name, dealing with proving my payments with bank statements, a harassing phone call from the dealership wanting payment over the phone, a repossession notice/Chrysler saying we were current, and a GM that wouldn’t return our calls. Luckily, Chrysler finance has been the only one that has been helpful and straightened things out for us. More

No good I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and no I bought a 2017 Jeep yesterday deove it home there was smoke and an awful smell coming from the back wheels I had to tow it to Windsor Chrysler and now without a car for who knows how long they said they also put as a dual top Jeep it had the hard top on but only the windows and surround for the soft top so they’re useless I called today no reply very poor device I paid extra for cleaning and full gas tank I got into the Jeep quarter tank and I could’ve cleaned it better myself friendly sales rep no so good service More

Salespeople make a big difference Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed t Our salesman was Michael Willock. He was personable, knowledgeable and very helpful. He made promises on vehicle delivery and condition and followed through. He kept tabs on the progress of vehicle add-ons even on his day off. I have every reason to believe that he would be available for consult way past the sale of the Ram 1500. You might do yourself a favor and ask for him immediately upon entering the dealership. More