Elgin Chrysler Dodge Jeep Ram

So disappointed !! I bought used with 2 weeks of useless warranty, I got it checked and found mutiple leaks.they didn't help or followup. warranty, I got it checked and found mutiple leaks.they didn't help or followup. More

Lying scam artist !!!They tell you this is the price Lying scam artist !!! They tell you this is the price online, you come in and sit down and it’s completely different. Nice play on words. Int Lying scam artist !!! They tell you this is the price online, you come in and sit down and it’s completely different. Nice play on words. Internet sales team is full of crap!!! The manager is a smug idiot. You lost a sale. More

I would give this place a negative star but The minimum is 1 star. This has been the worse experience ever!!!! This dealer has even been put on my banks "watch list". It's been a month and half since I bou is 1 star. This has been the worse experience ever!!!! This dealer has even been put on my banks "watch list". It's been a month and half since I bought my Jeep and the finance manager is being lazy and refusing to do what was agreed on with my bank in FL. Now the finance manager is making me finance through them so they can get a kick back. I highly recommend staying away from this place even if they have a really good deal on a car cause that's what happened to me. I've already started a report with the local news channel to help me with the money I'm losing on the higher interest rate till my bank can buy the loan from the dealer. Also I hope the news channel blast Elgin CDJ and that no one else should fall victim to these horrible people. More

Another excellent experience with service. Courteous, timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! timely with updates on repair turn around time, and professional. Cody Tucker was outstanding. Thank you for a job well done with my Grand Cherokee!! More

Absolutely NO common courtesy! Bait and Switch Dealership I called the day before to ask if the car I was looking at was still available. They told me it was and that I needed an appointment to come test dri I called the day before to ask if the car I was looking at was still available. They told me it was and that I needed an appointment to come test drive it. I told them the next day would be fine. Apparently they sold the car that night. I'm not mad that they sold the car, because there was no guarantee that i was going to buy it . I'm pissed that they called me at 9 am to confirm my appointment, and then after an hour and half drive they told me they sold the car. If they would have had the common courtesy to let me know they sold it then this would be a different review. I feel like this was a bait and switch. I will take my business else where and suggest you do the same. More

They don't want your business We live 5 hours away and they were aware of this from the beginning. First they do not ship cars. They had the car we have been looking for on their We live 5 hours away and they were aware of this from the beginning. First they do not ship cars. They had the car we have been looking for on their website. We called and they asked us to fill out a credit application. We complied because we want this car. We had to practically beg them to communicate with us and before we left to go purchase the car we called to confirm that our credit application was in order and what our rate of interest would be. They would not even give us a ball park of what the interest would be. I have NEVER dealt with a car dealership that is so anti selling cars. I understand not wanting to discuss personal information over the phone but they couldn't even tell me if it was between 3 to 10%. They have all my personal information they could have verified anything with me on my credit application. I don't consider a ballpark figure of an interest personal information. Also I do not want to drive 5 hours in a pandemic if everything is not a go. Horrible, horrible business practices. So frustrated and disappointed. More

I was planning on purchasing a used vehicle from them tomorrow and they sold it after telling me it was on hold. They ran my credit, approved me, and I said I would be there on Friday to take delivery tomorrow and they sold it after telling me it was on hold. They ran my credit, approved me, and I said I would be there on Friday to take delivery. So now I have a ding on my credit report and no car. Disingenuous business practices abound clearly. More

SCAM!!!!!!!! I reached out to Elgin Chrysler Dodge jeep ram on 4/14/2020 because I was interested in purchasing a vehicle that they had in stock. I spoke with Step I reached out to Elgin Chrysler Dodge jeep ram on 4/14/2020 because I was interested in purchasing a vehicle that they had in stock. I spoke with Stephanie; I guess in internet sales and she helped me to fill out and submit a credit application. I then was put in contact with a sales rep by the name of Alex. I told Alex due to the pandemic I am NOT willing to come into the dealership and I am only interested in working with Elgin Chrysler Dodge jeep ram if they are able to bring me the car once approved. I am taking care of my elderly grandmother and my four year old child and me coming into the dealership with the current pandemic wouldn’t be safe for either one of them. Alex spoke with his manager and called me back and said he would be able to bring me the car once approved. Alex went over my application with me and confirmed everything with me prior to running it. I received another call from Alex and he told me that he needs to send in verifying documents because my Social Security Number was coming back invalid. I sent Alex a picture of me holding my SSC (Verification) cool. I received a call from Toyota and Lexus Financial Services to confirm this was a good number to contact me and I did indeed apply for a vehicle with Elgin Chrysler Dodge jeep ram. Alex called me back and said he needs Paystubs, Drivers License, Proof of address and he needed me to fill out a form for the SSA (Social Security Administration). Everything seemed standard but the SSA form that he needed from me, Nevertheless I complied no questions asked and sent him everything back within 10min max. I followed up with Alex and he told me that he wouldn’t have an answer until the next day; fine. I text and called Alex on 4/15 about 4-5 times before he returned my call. Alex told me that my Social Security number was NOT REAL and the lender would not fund me for the vehicle. Are you kidding me. I have received 13 credit inquiries from this dealership, I am pissed off and I will be reporting them to the BBB, How the F is my SSN not real and I provided a SSC to them, are u xxxxx kidding me. SCAM SCAM SCAM SCAM!!!!!!!!! I am NOT HAPPY I will also be leaving Toyota and Lexus Financial Services a negative review as well. YOU WILL NOT SCAM ME OF F WITH MY CREDIT!!!!!!!!!!1 More

I was just in there tonight to get another opinion on a 2015 Durango rt that I purchased at their affiliated dealer Hyundai. And let me tell you, these people at the service drive are amazing! They helped 2015 Durango rt that I purchased at their affiliated dealer Hyundai. And let me tell you, these people at the service drive are amazing! They helped me out and proved my thoughts and concerns on my durango that the Hyundai dealer was refusing to agree too. Rachel, Max, and Shawn where very helpful and took my vehicle even when there was a few mins left to closing. I will definitely be going back there for future services. More

Great experience with Eddie Chacon! He put me in the car of my dreams thank you to him and the management! Very happy customer today! Thanks a lot! of my dreams thank you to him and the management! Very happy customer today! Thanks a lot! More