Elgin Chrysler Dodge Jeep Ram

The service department here is always top notch. We keep coming back especially because Christian always makes sure to take care of us and our Jeep! We keep coming back especially because Christian always makes sure to take care of us and our Jeep! More

This dealerships management is uninformed and use bullying techniques. When challenged on pricing for the car or add on packages they would ramble on and say this dealership does not do it that way a bullying techniques. When challenged on pricing for the car or add on packages they would ramble on and say this dealership does not do it that way and repeatedly did not address the question but said you can decide not to buy the car…..so we didn’t. Very untrustworthy. Don’t waste your time here, go elsewhere! More

Excellent Service. Done quickly and completely changed my driving experience. No more shaking or pulling. Done quickly and completely changed my driving experience. No more shaking or pulling. More

Ready for me at my scheduled time. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. Staff was very attentive. Work was completed timely and the facility was very nice while waiting. More

Alex lopez sold me my 2021 cherokee and 2024 jeep grand cherokee,on multiple ocassions alex was the best salesperson ive delt with. Hes the best in my opinion at elgin jeep. He'll be the only salsman grand cherokee,on multiple ocassions alex was the best salesperson ive delt with. Hes the best in my opinion at elgin jeep. He'll be the only salsman i work with or refer. Thank you A.L for all you do, keep up the great work . More

My sales guy Uzi was great. He worked hard with me to a deal I could afford He worked hard with me to a deal I could afford More

Told me a part went bad that I had been replaced less than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, than a year ago and was under warranty, and was not in stock, the adviser said that I could come in the following Wednesday, when I was available, when i arrived for the second time, the adviser that said he would be there was not there so talked to another adviser who stated I did not have an appointment, he check and said I was not secluded for an appointment the part was never ordered due to to it was in stock, so I made another appointment to come in when I could. When I came in and they replaced the part they stated that another part went bad due to the faulty parts that was installed and want to charge me over a thousand dollars to replace that part that the adviser claimed went bad, I feel if the part when bad due to a faulty part you put in it should or replace or prorated. Every time I come here there is an issue. I’m done with this dealership More

Travell Grimes was very knowledgeable, helpful, polite, and highly efficient throughout the entire process. He was completely proactive about doing anything he could to speed up my car leasing process as I and highly efficient throughout the entire process. He was completely proactive about doing anything he could to speed up my car leasing process as I needed to return to work. He made sure things were optimized and set up efficiently so that everything was a quick and simple process. He even stood out in the rain with power tools to transfer my license plates from my trade in to the new car and also helped me take my kids' car seats out of my trade in. Customer service to the highest degree. I really enjoyed the time spent hanging out with him. More

During the entire time we were at the Dealer we were treated incredibly. We felt like we were not pressured at all to buy! From Ron Allen to Dan to Omar! Everyone was so accommodating! Should we buy treated incredibly. We felt like we were not pressured at all to buy! From Ron Allen to Dan to Omar! Everyone was so accommodating! Should we buy another vehicle, we will definitely be back to Elgin! More

DO NOT GO HERE! This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest fe This place is by far the most unprofessional dealership I've ever had to encounter. Just got hunged up on by Peter Marron because I gave an honest feedback on their survey earlier today. One year dealing with the same issue, going back and forth, and now I have the end of day tomorrow to pick up my car because I gave an honest feedback. GOOD LUCK getting major repairs done under warranty with this place! They have the "if you don't like it go somewhere else" attitude. More