Elgin Chrysler Dodge Jeep Ram

Bought 2 Jeep’s recently and one needed service to fix a window/door issue. What a beautiful experience. Dominic in service dept at Elgin Jeep Ram Dodge got me a loner car and had it done by noon next day. window/door issue. What a beautiful experience. Dominic in service dept at Elgin Jeep Ram Dodge got me a loner car and had it done by noon next day. Impeccable job on the car and customer service More

Elgin Chrysler Dodge Jeep Ram respondedElgin Chrysler Elgin Chrysler Dodge Jeep Ram responded Elgin Chrysler Dodge Jeep Ram responds with their standard public relations "fix" reply. This same respons Elgin Chrysler Dodge Jeep Ram responded Elgin Chrysler Dodge Jeep Ram responds with their standard public relations "fix" reply. This same response is littered throughout this site. Javier has my number and I also emailed back to your dealership with no response. To save you the trouble of replying to me I have printed your standard reply below. Also, Facebook and other rating sites and the Better Business Bureau have similar stories of your dealership not honoring your internet pricing quote. Rich, thank you for sharing this feedback. Our goal here at Elgin Chrysler Dodge Jeep Ram is to make sure every customer drives off our lot with a positive experience. We would love the opportunity to speak with you regarding this matter. Please contact us at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team More

I purchased a 2021 Jeep Cherokee from this dealer I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my ne I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my new Jeep in for it’s first service at the Elgin Chrysler, Dodge, Jeep, Ram service department yesterday evening, my positive feelings toward this dealer were abruptly halted! From the moment I drove into this dealer’s garage, I could tell it was not going to be a good experience! I picked up nothing but crappy attitude off of the service department customer service representatives. I was ignored by, and generally treated by two fellas in the service department at Elgin CDJR as though I was more of an inconvenience to them than a valued customer! This interaction with the service department at Elgin CDJR involved a series of passive slights reflected mostly in the attitudes of members of the service team, that convinced me that I’d rather have my car serviced elsewhere or do it myself! Before even finishing the check-in process, I told these two crabby so called customer service reps to give me my keys and open the door so I could be on my way! Needless to say, I won’t be doing business with Elgin Chrysler, Dodge, Jeep, Ram any longer! More

I came from out of state to purchase a used Honda Accord. I worked with David, Cruz, and Paul to get a really good car at a great price. The service was outstanding. I worked with David, Cruz, and Paul to get a really good car at a great price. The service was outstanding. More

The service I received was quick and super easy! Everyone in the service department and at the cashier's desk was very friendly and helpful. in the service department and at the cashier's desk was very friendly and helpful. More

Friendly, prompt and efficient service department. Chris, who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. More

Ankeet Patel (service manager) deserves 5+ stars; he made my experience with them a great one, and I would definitely return just because of him! my experience with them a great one, and I would definitely return just because of him! More

Not a very good experience from pressured sales to very poor customer service. The fact they only will talk with you unless you come in person is a sales tactic to pressure you to buy on the spot if you s poor customer service. The fact they only will talk with you unless you come in person is a sales tactic to pressure you to buy on the spot if you start talking price. Even when I made a downpayment, they still wouldn't let me leave trying to convince me to buy on the spot. Also very odd there was no wiggle room in the price when offered to pay in cash. Cash or financing means no difference to them. Very odd and was told that was the "old" way of doing business. More

My wife and I traveled from out of state to look at a couple of trucks. We did not purchase the day of our first visit, nor did we feel any pressure to do so. We were treated kindly and respectfully all couple of trucks. We did not purchase the day of our first visit, nor did we feel any pressure to do so. We were treated kindly and respectfully all the way through the process of finding the right truck at a fair price. Kudo's to Derick, Hitarth, Cody & Mr. Johnny Hooker! You guys ROCK!!! It's safe to figure that I will be back, maybe sooner than later. Thank you all!!! More