Elgin Chrysler Dodge Jeep Ram

The service I received was quick and super easy! Everyone in the service department and at the cashier's desk was very friendly and helpful. in the service department and at the cashier's desk was very friendly and helpful. More

Friendly, prompt and efficient service department. Chris, who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. who is the SRT mechanic specialist, is second to none! His knowledge is appreciated and his service is excellent. More

Ankeet Patel (service manager) deserves 5+ stars; he made my experience with them a great one, and I would definitely return just because of him! my experience with them a great one, and I would definitely return just because of him! More

Not a very good experience from pressured sales to very poor customer service. The fact they only will talk with you unless you come in person is a sales tactic to pressure you to buy on the spot if you s poor customer service. The fact they only will talk with you unless you come in person is a sales tactic to pressure you to buy on the spot if you start talking price. Even when I made a downpayment, they still wouldn't let me leave trying to convince me to buy on the spot. Also very odd there was no wiggle room in the price when offered to pay in cash. Cash or financing means no difference to them. Very odd and was told that was the "old" way of doing business. More

My wife and I traveled from out of state to look at a couple of trucks. We did not purchase the day of our first visit, nor did we feel any pressure to do so. We were treated kindly and respectfully all couple of trucks. We did not purchase the day of our first visit, nor did we feel any pressure to do so. We were treated kindly and respectfully all the way through the process of finding the right truck at a fair price. Kudo's to Derick, Hitarth, Cody & Mr. Johnny Hooker! You guys ROCK!!! It's safe to figure that I will be back, maybe sooner than later. Thank you all!!! More

Matthew went out of his way to assist me with my service problem. Work was completed in a timely manner. I would return for service. problem. Work was completed in a timely manner. I would return for service. More

TLDR: TAKE YOUR BUSINESS ELSEWHEREAs many have stated, I TLDR: TAKE YOUR BUSINESS ELSEWHERE As many have stated, I have taken my business elsewhere. Dealer is unwilling to work with you over the phone, must TLDR: TAKE YOUR BUSINESS ELSEWHERE As many have stated, I have taken my business elsewhere. Dealer is unwilling to work with you over the phone, must stop in to finalize any kind of pricing negotiations. Not very friendly associates, unwillingness to work with the customer. Found several other dealers in the area that are all willing to work remotely/ over the phone/ or by email to finalize the paperwork. This dealer must really not want any business as I had tried several times to contact/ or get in touch with someone that was willing to work with me. Seems as though the rest of these reviews are true. Word of advice go somewhere else and don't waste your time with these schmucks. More

Great service and fantastic value. Cody Tucker and Ankeet Patel are always professional and friendly and offer great advise to maintain our vehicle. The new facility is also great. Patel are always professional and friendly and offer great advise to maintain our vehicle. The new facility is also great. More

My husband and I purchased a Chrysler Pacifica 2020 all-wheel drive in November. As part of the purchase agreement this dealership agreed to install a mopar trailer package because they did not have a all-wheel drive in November. As part of the purchase agreement this dealership agreed to install a mopar trailer package because they did not have a car in inventory to match all the options we wanted nor did they even look at local inventory to find a Pacifica with all our options. So we settled on having the trailer package installed. This sounded like a good deal until we made several trips to the dealership to get what we agreed on. The service department called to notify us the parts are in for the trailer package. When we spoke to service, they stated the trailer hitch and wiring harness was there to be installed. The communication between sales and service at the dealership is horrible and we could not get a clear answer and we had to make numerous calls, being put on hold and not receiving returned calls. We were told the dealership would install the factory mopar trailer hitch. BUT this did not happen, instead only4 pin wiring harness was installed hanging from the trailer hitch with a cable tie. UNEXCEPTABLE-we found out they used an outside vendor to install the trailer package that was not mopar. So we were told it would be fixed to our expectations. The second installation was instead another error this time the 4 pin was removed and 7 pin installed and not factory grade mopar. They screwed up again. We are so disappointed with the service and communication with this dealership.They are completely inept and cannot communicate between departments. We hope this third attempt to install the mopar trailer hitch will be successful but we are not sure what will happen this time.This is just ridiculous. Avoid buying from this dealership unless you can drive away with all the options you want. More