Elgin Chrysler Dodge Jeep Ram

Avoid this dealership at ALL COST! Avoid it even if there is no other place to buy any vehicle. Let me start by saying that I purchased my car in this dealership on Dec 26th, 2020. To this day, which is exac is no other place to buy any vehicle. Let me start by saying that I purchased my car in this dealership on Dec 26th, 2020. To this day, which is exactly 5 months after I purchased my vehicle, I did not receive my Registration, Title, and Plate. Not only that, I requested a refund for my GAP insurance within the first month of my purchase, and after it was approved, the financial managers of this place disappeared from the earth. I am usually on the side that says mistakes happen, accidents happen. But you know what's the problem? The problem is that THEY DON"T CARE ABOUT YOU. They don't respond to your call, they don't call you back when you leave a message, and they don't reply to your email. I did leave a message for their entire team at least once a week and NEVER hear back. Unfortunately, I purchased my vehicle out of the state in which I live in, so I couldn't go there in person to see what is wrong. Until about a month ago that I decided to go and see what is the problem. (Because quite frankly, it sucks to buy a car and not being able to drive it for four months and not get your refund check :) ). After driving for 400 miles and getting there, do you know what the financial manager Mr. Tommy Gonzalez told me? He said no one invited you here no one asked you to be here, and you could have just called. If you are reading this, try for yourself and call their number and asked to be directed to Tommy or John in the finance and see how you will be directed :) As much as I found my in-person experience with them to be awful as well, I thought my problems were going to be resolved only because I went there in person and traveled for two days to fix the problem they needed to fix on their end. They gave their word that they said they will follow up with me in a week or two regarding the registration problem and they assured me that they will send me a check for the refund I requested before for my GAP insurance. Guess what? they disappeared again. No one reached out to me. And as always, Mr. Gonzalez is not returning his phone or email, or voice mails. The funny thing is that Mr. Gonzalez was not even the main finance manager who took care of my works. He was the second person who was assigned to take care of the simple thing of sending you a check. This is probably the longest review I wrote here, but I will provide you with even more info and documents if you ever need to go to this place, just to convince you not to. This dealership just rips you off the second you leave their dealership. They will call you a thousand times before you buy your vehicle and they will smile at you, but the moment you leave it's just over. BTW I tried to talk to the manager many times as well and the same story, you will leave a message but you never hear back. I was patient enough to wait for 5 months to give this dealership my review, and I have only one word to say now: Save your time and money and find another dealership. More

Deception.... KEY WORD. they have a 2500 paint protection program they add on after you get pricing with no chance to opt out. Ant price they have on line add 2500 to it. This is NOT an ethical way to conduc program they add on after you get pricing with no chance to opt out. Ant price they have on line add 2500 to it. This is NOT an ethical way to conduct business. Walked out on these scam artists. Steer clear of this group. You will be much happier buying from a different location. I would give zero stars if that was an option. More

Advertises they meet and or beat any deal you have in writing. Called the store and talked Amy in the internet sales dept. "Yes Yes sir we match all deals and will even beat it guarnteed". Sent my deal t writing. Called the store and talked Amy in the internet sales dept. "Yes Yes sir we match all deals and will even beat it guarnteed". Sent my deal to the sales manager I had in writing from another dealer where I just bought the same car and needed another. "Im sorry sir we cant come close". Don't fall for this places tactics to get you in the door only to be told No. Waste of time./////Review edit. General manager called me and after posting review decided to honor price. All I can say is if you are not going to do what you advertise then dont advertise it. Simple as that. More

I purchased a new Wrangler, when we went to buy they told me they could not honor e-price listed on their website as there is “qualifications” to get the e-price. After reading the fine print there is no s me they could not honor e-price listed on their website as there is “qualifications” to get the e-price. After reading the fine print there is no such thing, it does not mention you need to qualify to receive e-pride listed in website. This is the dealership taking advantage of customers. I will be reporting to bbb More

I went in to lease a new 2021 Jeep Rubicon Diesel. Stephanie, Jason, and Eddie were fantastic and made us feel important plus they gave us a great deal! They were very thorough. The dealership is clea Stephanie, Jason, and Eddie were fantastic and made us feel important plus they gave us a great deal! They were very thorough. The dealership is clean and very nice. The Jeep came out looking great on delivery. The finance process with John was quick and easy. I would definitely recommend these guys to anyone looking for a new Jeep!! More

Just bought a '21 grand cherokee, really knew what I wanted going in to the dealership, but they were very helpful and quick in getting me into my new truck. wanted going in to the dealership, but they were very helpful and quick in getting me into my new truck. More

Bought 2 Jeep’s recently and one needed service to fix a window/door issue. What a beautiful experience. Dominic in service dept at Elgin Jeep Ram Dodge got me a loner car and had it done by noon next day. window/door issue. What a beautiful experience. Dominic in service dept at Elgin Jeep Ram Dodge got me a loner car and had it done by noon next day. Impeccable job on the car and customer service More

Elgin Chrysler Dodge Jeep Ram respondedElgin Chrysler Elgin Chrysler Dodge Jeep Ram responded Elgin Chrysler Dodge Jeep Ram responds with their standard public relations "fix" reply. This same respons Elgin Chrysler Dodge Jeep Ram responded Elgin Chrysler Dodge Jeep Ram responds with their standard public relations "fix" reply. This same response is littered throughout this site. Javier has my number and I also emailed back to your dealership with no response. To save you the trouble of replying to me I have printed your standard reply below. Also, Facebook and other rating sites and the Better Business Bureau have similar stories of your dealership not honoring your internet pricing quote. Rich, thank you for sharing this feedback. Our goal here at Elgin Chrysler Dodge Jeep Ram is to make sure every customer drives off our lot with a positive experience. We would love the opportunity to speak with you regarding this matter. Please contact us at your earliest convenience. Best, Elgin Chrysler Dodge Jeep Ram Team More

I purchased a 2021 Jeep Cherokee from this dealer I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my ne I purchased a 2021 Jeep Cherokee from this dealer back in the fall of 2020, and had a good experience with the sales team, but when I took my new Jeep in for it’s first service at the Elgin Chrysler, Dodge, Jeep, Ram service department yesterday evening, my positive feelings toward this dealer were abruptly halted! From the moment I drove into this dealer’s garage, I could tell it was not going to be a good experience! I picked up nothing but crappy attitude off of the service department customer service representatives. I was ignored by, and generally treated by two fellas in the service department at Elgin CDJR as though I was more of an inconvenience to them than a valued customer! This interaction with the service department at Elgin CDJR involved a series of passive slights reflected mostly in the attitudes of members of the service team, that convinced me that I’d rather have my car serviced elsewhere or do it myself! Before even finishing the check-in process, I told these two crabby so called customer service reps to give me my keys and open the door so I could be on my way! Needless to say, I won’t be doing business with Elgin Chrysler, Dodge, Jeep, Ram any longer! More

I came from out of state to purchase a used Honda Accord. I worked with David, Cruz, and Paul to get a really good car at a great price. The service was outstanding. I worked with David, Cruz, and Paul to get a really good car at a great price. The service was outstanding. More