Back

Elgin Chrysler Dodge Jeep Ram

Streamwood, IL

4.2
345 Reviews

1500 W. Lake St

Streamwood, IL

60107

Directions

By Type

Showing 345 reviews

November 16, 2022

Service Department is HORRIBLE. They have had my Wrangler for 8 weeks and still it is not done. Multiple dates were given for completion and those dates came and went. They always More

by Psuarez
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Grant
Nov 23, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

More
Nov 23, 2022 -

Psuarez responded

Christina, My husband contacted you prior to leaving reviews and you were of no help, which is why we left reviews on every possible platform so that customers can spare themselves the massive inconvenience. Expecting someone to be without a vehicle for 2 months and lying constantly about the return date is inexcusable. After reviewing the reviews on better business bureau I seen that I am not the only person who has suffered at your dealership. I don’t know how you stay in business when you treat your customers so horribly!

More
November 13, 2022

Started en email thread based, their site, for their "eprice" and after several attempts to confirm, secure the final price, crickets. No return email to confirm. Seems their online, "epricing" is only More

by Maria Carmen
Recommend Dealer
No
Employees Worked With
Reportedly Stephanie, it is all through email.
Nov 15, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

More
November 03, 2022

Honestly, If I could give this place a negative review, I would. The absolute worst customer service that I have ever experienced. I recently purchased a vehicle from here (over two months ago now). To More

by AHove
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Seger, Adonia Hormez, Julia Vogt, John Dubois, Christina
Nov 14, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

October 28, 2022

Professional service, informed staff, and pleasant experience. I had my minivan serviced for recall and check engine light. More

by MMazur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibrahim
Nov 02, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

October 22, 2022

Abdullah was fantastic. I called 4 other dealers to get me recall fixed and Abdullah was the ONLY one who knew exactly the extent of how long the recall was going to take. H More

by hinton.allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdullah
Oct 26, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

More
October 13, 2022

I enjoy working with the Service department. Friendly respectful service agent. Service was performed in a timely manner. More

by John K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 13, 2022 -

John K responded

Reviewed

October 12, 2022

Amazing experience! Would recommend getting a car from here. Very informative and helpful throughout the process. More

by Chris F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Edwards
Oct 17, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

More
October 11, 2022

Took my 2016 Jeep to have spark plugs replaced, and oil change. They put 6.0 quarts of oil in when it takes 5.5 , almost a 1/4 inch above the full mark. I check the engine compartment when i get home, they More

by Hooper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not known, Johnny Garner
Oct 13, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

Hooper, I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

More
October 02, 2022

Went for an oil change. This is my second visit there. Service was quick and staff was very professional/polite. More

by Morty56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 05, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

I truly appreciate you taking the time to write about your experience at our service department. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

September 29, 2022

After several phone invitation and email from this guys, I ended up visiting the show room, and test drove a gladiator yesterday Tuesday 9/27. I got to work with Alex Q. When we got down to work the numb More

by JeepBuyer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex sales person, and Paul Sales Manager
Sep 30, 2022 -

Elgin Chrysler Dodge Jeep Ram responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

...
15
...