Elgin Chrysler Dodge Jeep Ram

We purchased a vehicle from Elgin Jeep Chrysler Ram and at the time they gave us a WE OWE for a detail and a missing piece of trim on the passenger wheel well. After a month of trying to get them to retur at the time they gave us a WE OWE for a detail and a missing piece of trim on the passenger wheel well. After a month of trying to get them to return a phone call regarding the WE OWE I finally received a call back saying part (trim) was in and we could schedule appointment. Brought car in for service and after two weeks of no calls I started making calls to them with no return calls then finally again I get ahold of someone and they tell me they don’t know where car is and they are waiting on parts that are back ordered which should have been a red flag since the part was already in and they have to check into it. Then again after numerous calls they say oh we have it and you can come get it. I say can you confirm it is there and work is done and then no call back for another day which then I keep calling and they say yes it is done and we can pick it up ok so we get to dealer they say they can’t find car, keys or paperwork we were like what the heck is going on here so finally they say we found car but no keys or paperwork so sometime later they find keys but still no paperwork so we go over to the car which at this time we notice outside car filthy dirty, we open door inside filthy too. Which was part of the WE OWE So now we are checking over work they said they did and we come around car only to find out that someone must have hit sometime or crashed into something the trim color doesn’t match, all trim around wheel well scuffed up, windshield chipped, headlight shattered, wheel rim scuffed, and hood had blue tape on it and some chip marks on the spot where blue tape was so at this point the service person says looks like one of our people took it for a ride to see how fast your car is wth!!! So we say we want the manager to come look at this damage. Manager comes over and says we will take care of it and find out what happened and blamed it on body shop! OK SURE!!! I would not believe body shop would leave it like this but ok someone did it either it happened at service center or on way back from body shop either way they are responsible for damage and should handle this with their insurance and make a claim. However now they are giving us the run around. I have never seen a more unprofessional dealership ever!!!! BUYER BEWARE please read reviews before you even step foot into this dealership I wish we would have!!! Next step for us is Lawyer, Consumer News Investigation outlets, States Attorney’s office, BBB and anyone who will listen! If I can save just one person the stress, aggravation, frustration it will be worth all our efforts More

Was told if I had any problems getting the title to the Jeep Grand Cherokee.Let them know, after 3 artempts at trying to get a return call still no help. Paid the Jeep off 2 months ago and still no tit Jeep Grand Cherokee.Let them know, after 3 artempts at trying to get a return call still no help. Paid the Jeep off 2 months ago and still no title. Will tell you anything for a sale. More

Fast and very friendly service. Servicio rápido y amigable. Jeep all the way! Amo mi jeeepeta Servicio rápido y amigable. Jeep all the way! Amo mi jeeepeta More

Terrible customer service. Didn't repair all the scratches. Terrible touch up work. Not happy. Didn't repair all the scratches. Terrible touch up work. Not happy. More

Always have been professional and friendly when servicing my Jeep. They know what they're talking about. Good snacks while you wait, my Jeep. They know what they're talking about. Good snacks while you wait, More

The service at this dealership is always top notch I strongly recommend anyone that prefers Chrysler vehicles to use this facility strongly recommend anyone that prefers Chrysler vehicles to use this facility More

Would not discuss price over the phone even when I told them im a hour away and my credit union need the exact amount to cut a check for! They told me its a store policy not to talk any prices or incentive them im a hour away and my credit union need the exact amount to cut a check for! They told me its a store policy not to talk any prices or incentives. They expected me to drive over a hour just to get a price. Thats a RED FLAG for me and they just lost a sale More

This dealership is unwilling to discuss any pricing or numbers by phone or email (even during COVID). They insist that you come into their dealership before they will provide any numbers. With most consum numbers by phone or email (even during COVID). They insist that you come into their dealership before they will provide any numbers. With most consumers buying online now, this dealership seems to be stuck in the 1990's. Very disappointed overall. More

I wanted a Jeep and they made it happen. Another dealership was not willing to take off the protection package. Another dealership was not willing to take off the protection package. More

Great sales representative. Very helpful and friendly with leasing, selling, buying vehicles. Definitely recommend them. Very helpful and friendly with leasing, selling, buying vehicles. Definitely recommend them. More