Elgin Chrysler Dodge Jeep Ram

I am hesitant to write this review as the situation is ongoing. I recently purchased a brand new 2022 Jeep Compass High Altitude from Elgin Jeep. 10 hours later while driving at highway speeds, the vehicl ongoing. I recently purchased a brand new 2022 Jeep Compass High Altitude from Elgin Jeep. 10 hours later while driving at highway speeds, the vehicle completely shut down and stopped working. The dealer did tow the vehicle to their service center; however, I have had no updates on my brand new car that is sitting in the dealership. I have had to call and request updates; however, they have been unable to determine why this new car is disabled. The vehicle does not qualify for a lemon at this point but I do not want this car. I requested a refund of my money; however, they stated I have to jump through hoops with Jeep directly. Absolutely shameful to have this happen. Will gladly update this review as they hopefully better handle this situation. More

Mr. Javier Olvera was very friendly and helpful in the purchase of our 2022 Jeep Gladiator answering accurately and clearly all the questions and doubts that we had. I would recommend this Dealership purchase of our 2022 Jeep Gladiator answering accurately and clearly all the questions and doubts that we had. I would recommend this Dealership More

Called manager, left voicemail and zero response. Yet I'm still getting emails to get a hold of them with questions. Yet I'm still getting emails to get a hold of them with questions. More

Friendly Staff followed through on getting the job done as predicted. I would recommend this Dealership as predicted. I would recommend this Dealership More

I had an appointment for 3:00 for an oil change it took until 5:20 to be completed. No apology, no nothing and then they brought me out a dirty car. Worse dealership ever. until 5:20 to be completed. No apology, no nothing and then they brought me out a dirty car. Worse dealership ever. More

Emergent issue, manager made a time for us same day without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along wi without an appointment. Excellent customer service and courtesy while waiting for the vehicle. Friendliness of sales, service and parts team along with customers made for a very pleasant experience. Abdullah did a great job explaining our compliance to OEM and setting us up for future service maintenance. He even gave a great troubleshooting tip & was willing to show that to me under the hood. Cashier was very polite and helpful. This made our day turning a safety hazard into a great service correction with such a positive environment: Thank You! More

Read the reviews from prior customers. They say this dealership is dishonest, their prices online are fake, the business manager changes the deals at last moment. Not my words, read the re They say this dealership is dishonest, their prices online are fake, the business manager changes the deals at last moment. Not my words, read the reviews from others. I asked the salesperson and manager to respond to those claims and they did not even respond. Which tells me the reviews are truthful. I would not waste my time with the Elgin CDRJ dealer ever! More

Very good service and experience, the staff was very friendly and helpful every moment i was there friendly and helpful every moment i was there More

Worst service department! Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was hel Zero communication with customers! Brought my Jeep in for a check engine light, and worked with Service Advisor Ibraheem Al-Wari (IB) who was helpful at the time. They diagnose the problem but because I needed my car back we agreed to reschedule the service. Well, that took over a month to get done because IB was not returning any of my calls, and no one from service would talk to me because IB was my advisor. Finally, 4 weeks later I got someone from the service team to look at my account and see what was up. Set up the apt and dropped the car off. That service advisor (Christian) was very nice, called me mid-day, and advised me what was going on as he said. Stated they needed to keep the car overnight. The next day I waited until late afternoon to hear… nothing…. I called Christian and left 3 voicemails over a 3-hour window. Still not hearing back. I asked to speak to anyone who could give me an update, but they played the hold game and kept going back to the operator. Finally, Eric picked up the phone and advised me that my car was not even touched yet! He quickly double-checked that and stated he miss spoke. That he talked to my service advisor IB who stated it would be done by noon tomorrow! The service advisor could not even pick up the phone to talk to me and made Eric relay the messages Eric even admitted that it was hard to hear IB and what he was saying. Worst customer service ever, worst communication ever. Will not be going back for any service or purchase once this is handled. More

Exceeded my expectations, from the service advisor Hassan to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer to the tech and service manager. It's nice to finally find an honest car dealership, that does everything they can to help the customer More