Elgin Chrysler Dodge Jeep Ram

WATCH OUT! Major scamming going on here. They absolutely WILL NOT explain the “incentives”, that you probably won't qualify for, or can't be used in conjunction Major scamming going on here. They absolutely WILL NOT explain the “incentives”, that you probably won't qualify for, or can't be used in conjunction with other incentives, that are reflected in their internet pricing (lowest price they can offer). I called to ask questions and they would not give answers. It's their “policy” to only give that information if you are in the showroom. I bet if you go in for that car you really love and you aren't military, a veteran, first responder, etc., etc., the price shoots up $3-5000. Dishonest, false advertising! Is this place owned by Napelton? Buyer Beware!!! One more thing…all the great reviews they are getting? Consider the possibility that they are asking people to leave those. I've been asked to do the same thing at other dealerships! Check out reviews on the service department. Those seem a bit more realistic. More

Our sales manager Dean Edwards took the time to listen to our needs and then showed us several vehicles that meet them before we finally decided on the Wrangler. We couldn’t be any happier! our needs and then showed us several vehicles that meet them before we finally decided on the Wrangler. We couldn’t be any happier! More

The purchase went as expected when buying 2 new vehicles for our company fleet vehicles. for our company fleet vehicles. More

Service and mechanic review. Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, bu Christian was my service guy on my Promaster. He could not have been more helpful. This guy was wonderful! He not only put up with my questions, but he also even answered them all, lol. A great guy! I get the same mechanic every time I go in for something and the work he does is exceptional. I wish I knew his name, but I don't. I never had a better experience at any dealer! Thank you both! More

Been looking for a part replacement for a slightly damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of t damaged fender for a very long time. Abdulla searched for it, ordered it, and perfectly managed my whole experience with the repair. It was one of the best experiences I have ever had at a dealership in my life because what was a complex repair turned into a surprisingly quick and relaxed experience. More

Shadiness abounds from here. If you have a grievance on this site they post a canned reply making it seem to readers they are solving the issue. Not quite. I've received two cann If you have a grievance on this site they post a canned reply making it seem to readers they are solving the issue. Not quite. I've received two canned replies here. In my previous posts I stated how awful customer service is, in both the sales and service departments. Purchased my 2023 Jeep on May 6 and had to return it immediately because it had hail damage from being in the lot. They fixed the damage but left glue and scratches where the work was done. Both the service assistant manager and my salesperson did not return calls. Watch for the canned response from them here. I'll keep you all posted. More

Dishonest transaction, and several promises for call backs from manager that didn't happen. This dealership is extremely shady, and I would highly reccomend you go elsewhere. backs from manager that didn't happen. This dealership is extremely shady, and I would highly reccomend you go elsewhere. More

I would not recommend this dealership to anyone. Dishonest transaction. Unprofessional salesman, finance, and leadership. Chose another location for your purchase. Dishonest transaction. Unprofessional salesman, finance, and leadership. Chose another location for your purchase. More

This was the response to my review last week: Elgin Chrysler Dodge Jeep Ram responded PUBLICLY on 6/23/23 11:26 AM I am not pleased to hear of the incident you've described in this review. I want noth Chrysler Dodge Jeep Ram responded PUBLICLY on 6/23/23 11:26 AM I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027 Of course, I called back almost immediately and replied here. And no surprise, not only did I receive a generic voicemail when I called, but I have not received a call back since. Avoid this dealership at all costs. The customer service is awful. More